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February 2024 by MICHELE DA wn SANDERSON
Love it!
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January 2024 by Hajni T. Cheek
My favorite store for makeup, nail- and haircare products. They carry ColourPop too
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January 2024 by Tondaleaho Davis
I love Ulta.
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December 2023 by Jamie Arias
convenient great customer service. competitive pricing
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December 2023 by Lucas Rush
Brunette employee at register is rude
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November 2023 by Vanessa Nightingale
BIGGEST MASTAKE I HAVE MADE!!!! I don't won't to give them any stars. Absolutely positively the most disgraceful, horrible experience I’ve ever had in a salon. I have alopecia. I've had to wear wigs and hair pieces for years. Then I had a spontaneous remission and my hair began to grow again. It took me three years, but I finally got it to my shoulders all one length, I was thrilled. Having my hair made me feel feminine and whole again. I wanted to add a little bit of volume to the back by adding some layers. I must have told the hairstylist at least 20 times before she started cutting my hair, to make sure she doesn’t take off the length. I explained my medical condition and how much my hair and the length meant to me. She asked me to remove my glasses. Without them I am legally blind. During my hair cut, I couldn't see what she was doing. I kept reminding her not to remove any length. I started to feel her cutting the back of my hair on my neck line. I grabbed my glasses and was mortified at what I was looking at! She had butchered my hair. I couldn't believe what I was looking at. She had chopped my hair off in the back. It was completely uneven. I made her stop what she was doing. The senior hairstylist came over to see what she could do to fix it. She starts cutting away even more hair. She was very rude and unsympathetic to the situation. She even had the audacity to tell me that I would look better with short hair anyways. REALLY??Unbelievable!!! Traumatizing doesn't even begin to explain what they have done to me. I left the store an emotional wreck.They should all be ashamed of themselves.
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November 2023 by Bryonna
Close to home, items can be not stocked or sold out
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October 2023 by Maria García
Always helpful, excellent customer service
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October 2023 by TheWuzzyLine
Absolutely disgusting store, everything was unorganized and covered in dirt. All the products I purchased are either filthy with makeup residue, dust, and other disgusting residue. The staff is incredibly unfriendly, and unhelpful, even though ITS MY BIRTHDAY and I have an account online they didn't issue me any points for my $300 purchase or offer any of the promotional birthday items. The cashier who checked me out was incredibly rude and I will NEVER shop at Ulta again after this experience. Unbelievable !!
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October 2023 by Darcy Pendragon
A lady named tracie was very rude to me at order pick up and they got my items wrong
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September 2023 by Itty Wheeler
Terrible shopping experience, dirty and sloppy store, baskets had spilled nail polish inside, and all the perfumes locked up smh..welp, I’ll just drive to Pleasanton Ulta
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May 2023 by D D
Wonderful experience at ulta Beauty, in the Willows Concord today. Sheena was fun and amazing. I'm very happy with my service. Would definitely recommend. Went back for a haircut. Very good experience and a great cut.
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May 2023 by Nicky L.
Jessica, a Beauty Advisor was so incredibly patient and helpful. I needed to purchase about 40 gift cards and she made the experience fast, efficient and even fun. She shared the best options for my purchase and managed to still be kind and helpful to other guests as my check out was definitely - long process. She was respectful, helpful and so kind. i will be back for more gift card and great service!Thank you
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April 2023 by Elizabeth C.
This one employee at this location on Saturday, April 29th, 2023 around 6-630PM is one of the worst customer service people ever. First, she must have been coming back from break late because as I was merely opening the door to the location, she stormed up behind me, stepped on the back of my foot as I held to door open for her and said "ugh." She treated me as if I were in her way. I am SOOOOO sick of people in CUSTOMER SERVICES ROLES with rude manners, so I looked at her and said, "you're welcome." She is heavy-set, short, and has long, dark hair.I walked up to another representative and asked for help finding a product. She could tell I was confused when she said, "Do you actually need me to walk you over there and help you?" As I was answering her, she told me to "hold on" and addressed the person who called her through her earpiece. Turned out it was the woman who stepped on my foot because she looked up at me and said yes, she is standing in front of me right now..."So #UltaBeauty #UltaBeautyCorporate your employees in this store need to be fired or re-trained or whatever - I will never buy another thing from you ever again. The empolyees in the other stores arent stellar and I can meet by needs w/o you.And girls, especially the one at the door, if you're reading this - I am going to blow this up on Social and I do truly hope you get fired so you understand the value of a job because you surely do not care about the value of Ulta's customers.
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April 2023 by Sharon C.
Every últa location I go to in California for some reason I get pampered by crew helping me finding stuff! Very different experience in New York last week when I went there, somehow California ulta locations has the best customer service you can ever find! I'm very impressed with a Californians customer relations skills! Thank you Brandon int he cashier and the lady next to him who recommended me the pimple treatment I myself will never ever find or has a clue which one. Thanks ! Súper positive I'm coming back there!
