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March 2024 by Douglas M.
Had a reservation for 3/26 at 9am for a 6x12 trailer. When I arrived, they didn't have the trailer and instead only had a 5x9 at 11a. The woman at the first desk said she meant to call me but to make it up she gave me a discount. When I switched the reservation for the next day, the manager (believe his name was Brodee) still offered the discount and the trailer rental was seamless with all the employees I interacted with. All in all, didn't start off well but their customer service and thoughtfulness more than made up for it! Will rent again from them for sure.
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February 2024 by Justin 2003
It was fast, easy and simple!
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February 2024 by Marieka Black
Anthony was very helpful. You are very fortunate to have him as an employee.
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February 2024 by Dave LaFaille
They had what I needed,didn't have time to reserve.
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February 2024 by Racheal Shirley
Very smooth and clean, especially the online services.
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January 2024 by Wanda C.
Awful awful place to do business. I went in prior to Christmas to get a gift certificate for my daughter to get a tow hitch installed on her vehicle. Now because I know nothing about trucks, my husband was there with me. We asked for a hitch for pick up, they replied light or heavy duty, my husband specifically stated heavy duty since she pulls a loaded horse trailer. was told the fee would be $149.99 and paid, got the certificate. My daughter schedules the install and they tell her it will be another $150.00. This Uhaul company is off the wall ridiculou, I would have gotten the gift certificate for $300.00 if I had been told that as a price. They would order and then lose the part, making my daughter to have to reschedule. They are so disorganized and poorly run, obviously giving out wrong prices and losing parts. They work like the 3 stooges, Larry, Moe and Curly.
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December 2023 by semira
They made my moving experience so pleasant. I haven't moved in over a decade and this was process. I came a few days before the move and I was greeted by Anthony the store manager. I explained my concerns and he listened and suggestion items for my move. He said don't worry we know this is a stressful experience; we are here to help you make this part less stressful.On the day of the move , I walked in to the store; I was greeted, mind you it was the weekend the busiest day/time. Nicole checked me in and walked across the counter to help me select items that Anthony had noted in my account. I was shocked that he took the time to note comments in my account i.e. mattress cover, couch cover, and extra boxes. I wanted a few other things however, Nicole said you don't need this for your move. (Thank You) Which made me feel like they aren't hustling and care . The truck was extemely clean, had gas, and road smoothly. Returning the truck was just as pleasant. I can't recommend this location enough. Thank you for making this part of the move pleasant . Shout out to Anthony/Nicole for going the extra mile to help me the move. Highly recommend this location.
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December 2023 by Semira J.
They made my moving experience so pleasant. I haven't moved in over a decade and this was process. I came a few days before the move and I was greeted by Anthony the store manager. I explained my concerns and he listened and suggestion items for my move. He said don't worry we know this is a stressful experience; we are here to help you make this part less stressful. On the day of the move , I walked in to the store; I was greeted, mind you it was the weekend the busiest day/time. Nicole checked me in and walked across the counter to help me select items that Anthony had noted in my account. I was shocked that he took the time to note comments in my account i.e. mattress cover, couch cover, and boxes. I wanted a few other things however, Nicole said you don't need this for your move. (Thank You) Which made me feel like they aren't hustling and care . The truck was extemely clean, had gas, and road smoothly. Returning the truck was just as pleasant. I can't recommend this location enough. Thank you for making this part of the move pleasant . Shout out to Anthony/Nicole for going the extra mile to help me the move. Highly recommend this location.
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November 2023 by Miranda M
Drove out of lot and gas gauge immediately went from 1/4 to EMPTY less than two miles after leaving lot. Took pictures to prove. Still got charged for fuel even though filled tank 5 gallons and gauge still read 1/8 after driving less than 40 miles. Calmly attempted to discuss problem with staff and SHE JUST DIDN’T UNDERSTAND OR CARE TO UNDERSTAND THAT THE GAS GUAGE WAS NOT FUNCTIONING PROPERLY. Did not receive any refund as promised for returning vehicle with gas. Somehow my estimate started at $40 then $70 and was ultimately charged $94 with less than 40 miles/5 hours of usage. WORST EXPERIENCE. NEVER GOING BACK TO DEAL WITH INCOMPETENT, UNPROFESSIONAL STAFF.
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November 2023 by Alex S.
This is my first time renting a U-Haul. Came into the store and a staff member name Ashley helped me. She was very helpful. She took her time to find the best possible deal for my situation. It was a good first experience for me.
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November 2023 by James Murray
Made an appointment to install a trailer hitch. Pre-paid online. Work was done well and on time. No complaints. AND, despite the likelihood that my kick sensor would stop working to open the hatch, the installer moved it and it still works fine. Thanks for that extra effort.
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November 2023 by David S.
Been here a few times and never really had any issue always had an easy good experience. They make it very easy to book your truck online and they just come wait in line and have someone hope you inside the store. The service inside the store has always been really good and whenever I am in need of renting a U-Haul definitely the location I always go to rent a truck. Just make sure you always gas up on the way back or else they charge you extra.
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October 2023 by Cirilo Octaviano
The Concord U-Haul on Monument Boulevard is a fine tuned machine. Everybody always goes out of their way to help me since I’m there once a week with my small business needs. Brody, the GM is extraordinary. Everyone on the staff is so friendly and professional. They go out of their way to make you feel welcome, and every time I’m there, I feel like I’m the most important customer they ever had. Lol great team!Thank you, U-Haul ?
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October 2023 by Pavel Dz
Our system is down. Sorry about that.Judging by the conversations between employees, this happens regularly and over a long period of time. The staff themselves are generally quite friendly.
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October 2023 by Rebecca Graham
Easy process. In and out quickly. Truck was ready on time and good to go. Helpful staff.
