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September 2023 by Daniel S.
Jara was extremely helpful and very nice at checkout!Will definitely come back to Tillys!
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August 2023 by Marilyn B.
RANT....Return policy....Make sure jeans are true to size and allow for length shrinkage. Their return policy SUCKS!!!!! I won't be shopping at Tilly's again
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July 2023 by F S
I’ve been shopping at the location in Walnut Creek and they have horrible service. I decided to go to the location at Sunvalley mall the other day and the store manager was very helpful. 5 stars for the store manager!! She has really good customer service and knows what she’s doing. Thank you for a great experience at your location. Will definitely be back to get my kids more clothes.
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July 2023 by k q
I’ve been shopping at the location in Walnut Creek and they have horrible service. I decided to go to the location at Sunvalley mall the other day and the store manager was very helpful. 5 stars for the store manager!! She has really good customer service and knows what she’s doing. Thank you for a great experience at your location. Will definitely be back to get my kids more clothes.
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November 2022 by Magda Jimenez
The workers are honestly great and I feel bad that they have a horrible manager. Two days ago she told me I would be able to do my return for store credit and today that I went in to make it, she said I could only do the exchange for the same item but different size. Why waste my time ? This is why I only like shopping at the Walnut Creek location. Do not recommend.
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October 2022 by Magda Jiimenez
The workers are honestly great and I feel bad that they have a horrible manager. Two days ago she told me I would be able to do my return for store credit and today that I went in to make it, she said I could only do the exchange for the same item but different size. Why waste my time ? This is why I only like shopping at the Walnut Creek location. Do not recommend.
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September 2022 by M T.
This smek a** store got my boov f***** up. Very unprofessional, this store is no good. 0/10 don't recommend.
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May 2021 by Jo Mix
The young lady working at the counter on Saturday may 15th 2021 12:00 let some guy skipp me in line after saying she would help me next I’m never spending my money with Tillys , I felt like it was unprofessional
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November 2019 by Rod I.
So I came in with my little cousins in a great mood! Was looking at the stickers section. Mind u Iknow my little cousins can be loud (which is annoying) but once they came to the register to pay for the stickers the cash register lady name Alysia idk if that's how you spell it, was giving them a BAD attitude. Snatching the money rolling her eyes. I didnt say nothing but watch her but once she saw I was seeing how she was acting want to change her attitude. If she so upset where she works at then maybe she shouldn't be working at a mall. Rude A** personally makes me not want to come to this store anymore!
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October 2019 by Tierra S.
I hadn't been in a Tilly's for soooo long and I only used to buy my Vans here but this time I wanted to treat myself to a new outfit maybe. Stepped in yesterday 10/9 at maybe 12:30PM. Was immediately greeted by Danielle (?) & asked if I was looking for anything in particular. I ended up telling her I was just in here to waste time before work. She stayed close and didn't disappear like some sales associates do. I saw a cute outfit on one of the mannequins and asked her where it is and she actually WALKED me over there, didn't just point and be like "somewhere over there." Annie greeted me next and made sure I was doing okay. Annie and Danielle were so kind to answer my questions about fit and let me know of the return policy. I ended up buying half of the outfit on the mannequin (bralette & oversized sweater) because they were so sweet and helpful. (Unfortunately I have to go back to return the bralette since they run extremely small) This will be my go to Tilly's now :) thanks for the help ladies!
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May 2019 by Ari
Katina/ Katrina ( the manager ) however you spell her name since she couldn’t speak loud enough. Was super rude, I asked a question and she wasn’t willing to help me out. If she’s a manager she should change her attitude or something
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May 2019 by shayan asemi
It’s a great place
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May 2019 by Tara G.
Nothing particularly interesting, didn't have the best vibes. I really appreciated the service from the worker named Kevin, he helped me out a lot, probably won't be back though.
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April 2019 by Celina Ibarra
Sales associates don’t know what they’re doing. I asked for shoes that were unavailable in store and they offered to order it online for me and the associate was so clueless asking for help and then another associate said they were also sold out online . Never coming back to waste my time
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February 2019 by Britney A.
If I could give negative stars I would! I absolutely love to shop at Tillys. However this is the absolute worse location I've ever stepped foot into . I was not greeted which is fine , I'm used to this at the Sunvalley Mall. While shopping I was not asked for help which is also fine, but where the experience went down hill was when I went into the fitting room. I handed over my clothes , tried on likes some. I came out handed over the ones I did not want and held on to the ones I wanted to purchase; one of the items was a weird fit ( I was shopping in the kids section because I am super petite) so I decided to try on a couple more sizes I handed the clothing items I wanted to the sales associate I let her know she can put them at the register(3 items) because I would be purchasing them. I put the other one away because associate was helping another customer . Associate did not put my clothes at register ( did you think I was not going to purchase them) the ICING ON THE CAKE WAS when I got to the register and the lady said if I had any other items because there was an extra hanger ... say what?!!?! you have 3 hangers in your hand wtf do you mean? If your sales associate would have put my items at the register in the first place there wouldn't have been this confusion (or assumption that I wanted to purchase another item) I asked your associate to put them to the side for this exact reason . Never once was I asked how my day is going but best believe they told me "If I want to return anything I NEEDED the receipt" This was a disappointing shopping experience My first time shopping at this location and it will definitely be my last time. Go to Vacaville or the Arden Fair tillys AMAZING CUSTOMER SERVICE