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February 2024 by Kat F.
Today, my family and I went into this store with the intent to add another family member to our plan and upgrade our phones. Yani helped us with this process and was exceptional in her customer service. She provided us with an excellent deal both in adding our other daughter and getting new phones. She was patient, clear in her explanations, and very pleasant to work with. I highly recommend visiting this location.
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February 2024 by Dani J.
Please come and visit Yani! She is amazing and helped my family of 5, quickly, professionally, & answered any and all questions we had. Thank you Yani! We will definitely be coming back for further phone updates
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November 2023 by Xuran Zhang
good service
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November 2023 by Nazneen Broachwala
Friendly and helpful staff
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November 2023 by MaxDusty
Great store. Very helpful.
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November 2023 by Claire Smithey
Awesome staff! Very friendly and nice!
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October 2023 by S B.
I walked into the store and interacted with a TMobile AI chatbot. She was manufactured with a pudgy build and hipster glasses. She told me that I could receive a free phone, but I would just have to trade my current $85 plan into a $140 plan. When I asked her to explain, she kept repeating, "it's really just simple," while nodding her head to her permanently installed Airpods. When I realized that she had no personality or human skills, I walked out of the store with the same busted phone I walked in with.
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October 2023 by Mike B.
They suck! I will never switch to them ever, tech support sucks including their in home 5G wifi!
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October 2023 by JAMES FRAZIER
We were the first ones In the store, she was quick and made my shopping experience amazing. She helped me update my Google password and switch all my stuff over. Honestly despite the reviews this location and Yani have been the best. Also the closest store.
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September 2023 by Kasey F.
I had the most fantastic experience with Yani today! She helped my father and I add him to my services and was thorough as anything I have ever seen!! She was pleasant and patient at the same time! Thank you so very much Yani!
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September 2023 by L J.
This person that was helping us is on a personal call and not even bothered that she is talking on the phone with a friend while helping us out. Very inappropriate
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August 2023 by Trina Valencia
Great customer service. Very knowledgable associates. I have been a tmobile customer for 5 years and love it.
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August 2023 by Akdi Nglengael
Ebony and Isiah are the best customers rep. Positive personality, friendly and over all helpful and friendly. I would highly recommend this T-Mobile at Ignacio Valley for anybody who wants professional , helpful and friendly services. Thank you for the great experience we had with you all. Keep it up and hope we’ll see you all soon????
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August 2023 by Rhemii Ilhek
We came in and met Ebony and Isaiah, they were super friendly and great, knowledgeable about the products that I’m interested in, had a great conversation with both of them. Very professional and treat us like family! I love coming to this place!! I highly recommend everyone to stop by at this location!! Keep u the gray work both of u!! Thank you so so much!!!Signed:Super Happy Customer!!
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August 2023 by Zachary Gonsalves
Overall I had a great experience at T-Mobile! The vibe was inviting and upbeat, and the staff was incredibly helpful. Darian went above and beyond to make sure I had all my questions answered and that I left feeling confident with my new phone. I would definitely recommend T-Mobile to anyone looking for a great phone buying experience!
