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September 2024 by George Galletti jr
Bed is great but very expensive and they claim a warranty that ends up being non existent. Anything that is going to fail they do not cover and Eben after you pay for the part they charge to install. Never again
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June 2024 by Mary Epperly
Was worried about hard sales pitch when entering a mattress/bed store but was pleasantly surprised by the staff here. They were informative & attentive without hovering while we looked around. Let us take the time & ask questions to figure out what we really wanted and needed. We went in with an idea of what we wanted and actually learned what would be a better fit for us! Highly recommend Sleep Number @ The Veranda.
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December 2023 by Octavia M.
My wife and I purchased a bed from Sleep number, the bed isn't functional and is very dangerous. I bought the bed during the pandemic and have not been able to return the bed and corporate has been very uncooperative and unprofessional. I served my country and also am a disabled senior, every dollar I make is important and I am disappointed in Sleep Number and the lack of accommodations to a person who is a loyal customer and a service member. Marion Morris
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November 2023 by Adriana Reyes
Amazing customer service, Manny was great
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November 2023 by ED San Antonio
We love the way they treat us
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November 2023 by Summer MacCool
Manny was awesome, what great service! He helped us find the perfect bed!
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November 2023 by Eric Brown
Andy was very professional and he listened to my wants and needs. I'm very satisfied with my experience.
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July 2023 by clinton white
Friendly, no pressure. Andy was very helpful and informative.
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April 2023 by thomas albertson
I went into this Sleep Number to ask questions because I'd never shopped in a Sleep Number. I asked too many questions, and this dude legit tells me, "Please go." Still not sure what I did.
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March 2023 by Adam Kirby
I gotta say I do not do a lot of reviews but I really liked our sales professional down at Sleep number in the Veranda Shopping center. His name was Juan Pablo (JP) and he was a pleasure to work with. Super knowledgeable and just a nice guy. We bought the Climate 360 in a King and it was expensive but the 100 day trial and the warranty made it feel pretty safe and the bed felt amazing when we tried it. If you think about it you spend almost 10 days a month in that bed. If there is the slightest chance in this bed improving our sleep it’s priceless.!! Plus it has some super cool features that if nothing else are fun and innovative.! Lol.. the customer service we got made a huge difference honestly and just felt like we were covered if we didn’t love it. Time will tell we should get the new bed soon.!!
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February 2023 by Adam K.
I gotta say I do not do a lot of reviews but I really liked our sales professional down at Sleep number in the Veranda Shopping center. His name was Juan Pablo (JP) and he was a pleasure to work with. Super knowledgeable and just a nice guy. We bought the Climate 360 in a King and it was expensive but the 100 day trial and the warranty made it feel pretty safe and the bed felt amazing when we tried it. If you think about it you spend almost 10 days a month in that bed. If there is the slightest chance in this bed improving our sleep it's priceless.!! Plus it has some super cool features that if nothing else are fun and innovative.! Lol.. the customer service we got made a huge difference honestly and just felt like we were covered if we didn't love it. Time will tell we should get the new bed soon and I will Update review
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January 2023 by Eugene Surrell Jr
Staff was well informed and knowledgeable we hope to receive our best real soon
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November 2022 by Lorenzo Mills II
Pricey beds, excellent service!
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October 2022 by Anne Beckes
Valerie is an excellent salesperson! She has a very soft voice, almost hypnotic, and is never pushy, only helpful. She is exceptionally informative and helpful. You feel as though she is entirely there to meet your needs. She listens, explains, and answers any and all questions along the way.
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October 2022 by James S.
Not happy with the fact that they sell you a base that is more expensive then the mattress itself, and that you cannot even return it so your stuck with it. Additionally they give you 100 nights to try it out but if you don't want to keep it they charge you $250 to pick it up. Now I have to spend a lot of time and effort to find a new mattress from someone else to work with my frame that cost me $3,500. Oh yeah I have a split frame also so guess what, its probably won't work with just any mattress since both heads of the bed come up separately. I just want them to exchange the whole set up for a new one and ill be happy but since they wont take back the frame I'm out of luck (SOL). On a separate note there workers in the store were great to work with and I have no issues with them. Maybe get the guy some help thought, he was all by his self on a busy Saturday. To sum it up I would recommend going else where since this place has such specific inventory that they will lock you in with and cant return.
