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January 2024 by Allison Mack
The customer service was good and they did an excellent job on the repair. Better than expected and it didn't take weeks. I went through an insurance due to a care accident that I was not liable for. The only issue was they don't have good signage for where Geico car insurance people go and the automechanics got irritated with me for stopping in their garage space. Overall, though, I would recommend this shop. Repair was very well done.
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December 2023 by Mike S.
Blown away. Not only did my insurance company really move things along for me but Joel and his team at Husteads killed it. Same week drop off and pick up. Even washed my car. Literally looks better than before I was hit! Gave me updates throughout the process but it wasn't even necessary because they only had my car for three days. This is service you don't see much anymore.
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November 2023 by janet orellana
This is the best auto body shop i could ever have gone even though it was through insurance. They are amazing with paint job They fix my scatpack door and my color is hard to blend it's a mango orange and when I got there it look like the first day I got my American muscle car and the after fix they detailed my car look brand new again I'm so amazed with kirt and his team
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October 2023 by Roger C.
Someone rear-ended my mother's Lexus while parked. Although it was considered to be of minor damages, we brought it in to Husteads Auto Body in Concord, CA to discuss options. We were put in contact with Joel who answered all our questions and got back to us promptly. He was very thorough in his explanation including giving me a quick tour of part of the facility to show how they repair and paint auto parts. He was extremely patient and honest with me (telling me costs and what to expect in the finished product). He was able to pop back in the fender on the spot and we decided the car looked good enough and did not require further repairs from the accident. Upon further inspecting the car, we noticed stratches on one of the side doors. He was able to repair it like new and my mother was very happy. The workers showed care for my mother while she waited for the repair to be done. We are very pleased with the service and care the company provides.
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September 2023 by gabriella H.
I had a piece of my underbody cover falling off and was scraping as I drove. It was pretty nerve wracking to hear the noise and not know how the cover started dragging in the first place. I called and asked for their help and Jose and one of his techs helped me out with the removal. They didn't charge for removal which was very kind of them and a quick fix for the situation. They gave great service and were very nice.
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June 2023 by Michael Thomas
This review is for Husteads in Walnut Creek (for some reason, a Concord address shows up).I have had two vehicles repaired after accidents at this location in Walnut Creek. One as Husteads and one when they used to be Miracle. Both times, I had a fantastic experience.This information is specific to Husteads:Right from the start, they were super friendly. I don't know anything about cars, so I appreciate that sort of thing. We chatted while they looked over the car and I described the accident. Great customer service.After that, they worked very patiently with my insurance company. The insurance company struggled to complete estimates in a reasonable timeframe, but the folks at Husteads stayed calm, commiserated when I complained, and did their part of the repair quickly and efficiently.When they were done, the results were awesome. Looked like new. I couldn't be happier!On top of all that, they went above and beyond and helped me out when they could. I had an issue with my rental car and they volunteered to call and talk to the rental car company. Who does that? That blew me away!Highly recommended. Shout out to Dylan for putting up with all of my phone calls and e-mails. Thanks so much, my friend!Services: Steering & suspension repair
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June 2023 by Corbert P.
The BEST! Brought my damaged car in to Hustead's concord because Lexus Concord (where we bought our car) recommended them. Joel the manager was so nice, looked at the car when the shop was just about to close and gave me an estimate. He actually told that he would not recommend getting our car fixed at his shop and instead to take it to paintless dent repair in Pleasanton. Since our car is new, he said if it were his car, he wouldn't recommend redoing the factory paint. We took it in to paintless dent repair yesterday and the car is almost perfect. Can't thank Joel enough for his honesty and integrity. Go to Hustead's Concord and they will take care of you.
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May 2023 by Chris C.
I had taken my car for repairs, and the quality of the work was acceptable. Only downside is during the process of my repairs, I had a bag of coins that was stolen from me at some point during the repair. I got in touch with the manager, Joel, and he professionally handled the situation, and compensated me for my losses. I believe this business does show integrity, but there is always room for improvement. I would recommend this business.
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April 2023 by Kristine B.
My car was damaged by a huge tree branch due to the heavy wind and rain storm. It broke my passenger side mirror, dented the frame, scratched the whole right side of my car. I was so devastated because I just bought the car about 6 months ago! My insurance recommended Husteads Auo Body as in network vendor and have lifetime coverage. That is why I chose them. They did a fantastic, amazing job on my car!!! And put a brand new side mirror, and fixed the dent, scratches, new paint job. My car looks brand new and clean!! They detailed my car when I picked it up. You could not tell it was damaged. I worked with Ricky, and he was very courteous and explained everything to me. The job took awhile but I had a rental car through my insurance. I liked how they sent me text messages on the progress of the job. Everything went smoothly! Very pleased! Thanks for the nice work!
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January 2023 by Lucca M.
Good customer service on the front deck but very bad in the repair times and in the quality of the repair. The manager is very rude and threatening. I would never repair my car in this place again.
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January 2023 by Roberta Bendel
They did a great job on our repair. Well organized. Good quality work. Worked well with insurance and the car rental company.
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November 2022 by Nino Ner
Overall their service SUCKS. They installed a wrong tail light on my tacoma, dismantled my truck bed cover and did not put them back. Left the truck super dirty inside.I am told to bring my truck back to them to fix the issue and they did the same mistake.HUSTEAD auto body dont pay attention to details.VERY POOR customer service.
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August 2022 by Garth Grayson
When I got rear-ended, the only place I know that would do a good job on my Lexus was Husteads. The work they do is off the chain and I am so happy with the result. I had to ask if it was my car because it seems as if I was sent back to the manufacturer to rebuild. Big shout-out to Klebb Machado, who keeps in touch all the way. Thanks to Husteads, I am on the road again.To all the staff at Husteads, Thank you.Services: Body & Trim
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August 2022 by Tudy B.
Huge shout out to Jonathan Li, owner of Husteads. Had some superficals scratches on my car and took it to Husteads for a quote to fix. Jonathan came out with some compound and solution and personally rubbed out all the stretches in about 10 minutes. Made my day! Obviously this company is extremely customer friendly. They are one of few certified Lexus body shops in this area.
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July 2022 by Annalyn G.
It looks like they have great reviews... but my experience was totally frustrating, unprofessional and unfortunate. Lack of communication. They Bought the wrong car parts and now im STUCK with them if anything was wrong like how i realized they installed the wrong color for my lights. And my 2021 tacoma was sent back to me unpresentable. Im not looking for detailing but "wipe down" should have been at least what i was expecting. Theyre service is slow so they took most of my car rental. Anyway, I chose them because of geico. I trust geico. Now after them, i dont think i wanna go in network anymore because this autobody is aweful and destroyed my trust completely. Manny was ok and i have nothing bad to say but also, im not very sure how he handled my complaints either. I asked for an email and i never received his as promised so I went directly to my geico insurance instead. I left my personal belonging here and my sodas and ice teas went missing... to be honest... i just hope i did not leave anything important since i dont recall if i did... because it might have not gotten back in my car since the obvious ones went missing. Im not saying anyone stole... but this only means they dont care..
