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April 2024 by Samantha Bolden
Came in to buy a birthday gift, when I entered the store no one spoke to me. It wasn’t until I got to a wall that someone asked me if I needed help and if I was sure that I didn’t need help. I didn’t need help, I needed guidance I knew what I wanted so I can get in and out, once I knew what I wanted I asked for a couple pairs of shoes, and when I did ask for help, nobody was aware/ attentive to help me, although I was standing at the cash register with two shoes in hand and two other individuals standing at the counter. Once someone checked for the shoes, It was taking Almost more than five minutes, so I asked one of the clerks at the register if they can hurry to help the person grab my shoes cause I had to go. Once my shoes arrived at the Cash Register I was asked if I wanted both pairs after I told the Clerk to ring up both, all three individuals body Language were very standoffish not really open to help me so while I waited for my shoes to be checked, I grabbed a pair of socks and a hat before checking out And went on my way. I needed a whole outfit but due to the time it’d taken just to get shoes I just ordered it online.This was a very poor experience being that the store had just opened at the time and I was the first customer of the day spending $300 and that’s how they treat you. Shoepalace used to be a top servicing business. Not sure what’s happened over the years but it’s been a while since I’ve shopped here and clearly this is why. I didn’t feel good at all spending that much money to be treated like that during my retail experience. I’ve should’ve went with my first mind and bought something better from house of hoops but I’d thought “ they usually are better “ but I was wrong. House of hoops had better customer service/ willingness to help me when I walked in.
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January 2024 by shabir ahmad
Need a work on customer services, specially cash out workers, very rude. It would be my last visit
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November 2023 by David S.
I was in need of some new Nike shoes and decided to come stop by shoe Palace since I was in the mall and they had a decent amount of shoe selection they could have had more but I was able to find some Nike Air maxes that I liked. Customer service was excellent here once I walked in I was greeted and was asked if I need any help. Would be nice if the shoes weren't costing an arm and a leg but it's understandable good pairs of shoes are going to cost a pretty penny.
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October 2023 by Steven Liu
I really not appreciate with manager of staff that my wife is not fit her shoes and replace or refund it but he doesn’t accepted a new shoes. She didn’t wear that much. I would give him that poor attitude and greedy. We will never buy this ever again.
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October 2023 by FushonMusik
Awesome
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October 2023 by 5000 city's
Amazing
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October 2023 by Evil pumpkin
No way am I ever going here
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October 2023 by Alexandria Butler
Store doesn't have much.
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October 2023 by Ana Vargas
I bought two shoes. I literally just left shoe palace the cashier was so rude uninterested, She was preoccupied with whatever else,
left me standing looking dumb I thought about telling her never mind and walking out. Which I regret now not doing: I am extremely disappointed with my experience. NEVER GOING BACK!!!!!!
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October 2023 by Rosa Alvarado
Ecxelent place
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October 2023 by Steven L.
My wife isn't fit the shoes that I asked a manager to exchange it or refund. He said doesn't accept that. What the f. He have no respect for the customer as I. He is f stink attitude to us. I would never buy this ever again. I can't believe that my new shoes is waste.
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July 2023 by Manuel Zarate
Customer service sucks. No greetings at the door. They had over 7 people working there and not one asked if I needed help whatsoever.
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March 2023 by Tien N.
Shout out to the store manager. Very honest about sneaker drop raffles and process of unpicked up pairs. Staff greets and thanks customers which is a breath of fresh air when it comes to most sneaker store hospitality.
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March 2023 by Janaya Plummer
Pretty friendly staff, wish they had the shoes I wanted. Have a pretty good selection and store was nice and neat.
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December 2022 by Lorenzo Hill
It was coo and I like the shoe I got to but customer service was poor
