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June 2024 by Kathleen “Katt” Lott
Quick & easy for my old nervous dog.
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May 2024 by nicholas cash
Went for a tortoise, the only had turtles. A nice place
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April 2024 by Rhonda Rhoades
Points I earn should go to discounts at the counter not on sale items! This was 1st time I heard I had to have the app to get coupons and I have been shopping there forever!
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April 2024 by ROA Cellblock
The customer service provided was second to none. They accommodated my return/exchange really quick.
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April 2024 by Lori Lucchi
After 11 years of loyal service with 20 to 25 percent tips we were told we couldn't bring our 11 year old 12 pound Pom back for grooming because he has to take breaks during grooming. Tried to reach out to management and National headquarters with no response. Just a reminder to take your business to small local Business operators.
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March 2024 by Lady Plouche
First off doing online pickup and having drive up option on the "ready" email should only be there if the phone works. I just went into Concord Petco for a pickup of 2 small Cat items. I went in straight to the register, showed my email confirmation. The cashier checked the cabinet, it wasn't there. She said can someone come unlock some cabinet on a walkie. After about 5min she said I can't be the only 1 working and requested again! So I said, I saw in my email confirmation you have "curbside" but there no stall or parking for it sooooooo? Her response was our phone never works so it's best come in! WHYYYYYYY is it in the email then?!? Come on people make it make sense!! So finally some guy came up, asked my name again as if she didn't provide it. He checked the cabinet looking all over then came bk to me asking my name AGAIN! I said hey if this is too much I'll leave and come back another day! The cashier looked irritated as well as myself. He then checked the same cabinet AGAIN and said oh here it is. I think he left his brain in the back doing whatever took so long to come do his job. First & Last visit!
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March 2024 by Liz Hart
Petco is the best!
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February 2024 by gemstone j.
First off doing online pickup and having drive up option on the "ready" email should only be there if the phone works. I just went into Concord Petco for a pickup of 2 small Cat items. I went in straight to the register, showed my email confirmation. The cashier checked the cabinet, it wasn't there. She said can someone come unlock some cabinet on a walkie. After about 5min she said I can't be the only 1 working and requested again! So I said, I saw in my email confirmation you have "curbside" but there no stall or parking for it sooooooo? Her response was our phone never works so it's best come in! WHYYYYYYY is it in the email then?!? Come on people make it make sense!! So finally some guy came up, asked my name again as if she didn't provide it. He checked the cabinet looking all over then came bk to me asking my name AGAIN! I said hey if this is too much I'll leave and come back another day! The cashier looked irritated as well as myself. He then checked the same cabinet AGAIN and said oh here it is. I think he left his brain in the back doing whatever took so long to come do his job. First & Last visit!
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February 2024 by K D.
Get vaccines at the shelter. The vaccines cost nominally over cost if the vaccine itself. But it also turns out Rabies vaccines are a fraud. The vaccine itself is the same shot whether they tell you it's a year or three years. The only difference is what they put on the piece of paper. So if you forget or lose that piece of paper, you have to pay it again even tho it is the same shot. When I expressed my shock at the deception, they refused to vax my cat. Anyway, they charge double what the shelter does for vaccines. Go to the shelter.
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February 2024 by Chris E.
They close at 8pm during the week, not 9pm as noted here. I've brought it up to them several times, but still nothing has been done. Pretty terrible to waste people's time like this.
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February 2024 by debbie flores
Cashier who took my return was short tempered & rude.Actted as if he didn't want to be bothered with his customer support role
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January 2024 by Tanya Mares
I went to petco to get a few fish to add to my 18 gallon tank , and the guy that was helping people in the fish dept....REFUSED to sell me any fish ....because I had told him ...that one of my current tetra fish at home ....makes me laugh....cause he chasees my other fish in my tank, ....he said he couldn't sell me any fish because my fish at home is aggressive.!!I was shocked.....doesn't Petco want their employees to sell their products/ animals!!I will never shop at PETCO EVER AGAIN !!
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January 2024 by s mc
Nice rabbit food choices. Friendly employees.
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January 2024 by Lisa Mull
Staff was very helpful
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January 2024 by Ed Santos Jr.
I enjoy shopping at the Concord Petco. The store is well stocked and their merchandise is reasonably priced. Additionally, I appreciate the availability of parking at this location. Based on my experience at this store, I will definitely shop at Petco again.
