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September 2023 by Belle D.
The store itself is alright, what made me put 1 star was the cashier, she commented on my dogs weight and tried to tell me what I should be feeding him. I told her he's a working line dog that is not fixed and will remain lean, I feed him 2 cups daily plus lots of treats. She further insisted by looking at the bag and saying I should "bulk him up", not even knowing his current weight. Fat dogs may be cuter but they are not healthier by any means, as someone that works at a pet store, she should be more aware of this.
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September 2023 by Katherine S.
This place is top notch not only because of the products they sell but because of the staff; they are amazing. They know a lot about all their products and if they don't they ask others that know. I've gotten so many helpful tips from them since having my dog for over a year now. This is my go to store. It's always nice to see their smiling faces.
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September 2023 by Isaac C.
I came into this PFE looking for flea and tick shampoo and they were out of stock on the shelves, one of the associates told me that they are pretty sure they just got a new shipment in and went to the back to get it for me. I had a ton of questions and they were all super helpful there. Such a great experience that I had to leave a review.
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July 2023 by Bart van den Akker
Came in this weekend looking for a few things for an abandoned dog we had just found. One of the associates (Stephanie if I recall correctly) went above and beyond to help me with the right food, snacks, and toys for the puppy. The store is truly part of the community, not simply an outlet of a large chain!
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May 2023 by Ingrid C.
Very lovely staff and very helpful , very calm and welcoming for sure coming again , thank you
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March 2023 by Juliette W.
Love this store. The pet wash is great and so convenient. The people are kind and have a lot of knowledge.
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March 2023 by Tony W.
They always have great items and they are always helpful. I used the self service dog wash and it was very easy, except for my wild dog who didn't want to have anything to do with it.
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February 2023 by Ernesto Hernandez
As others have stated, I’d be lying to you if I said this place was budget friendly. But, you get what you pay for. The quality of everything here is fantastic, especially the refrigerated food. I’m spoiled because I can literally walk here with my dog but parking here is always a breeze. If you are looking for premium food for your pup, I don’t know of a better place. Sharing some pics and vid’s of some of my favorite items here.
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December 2022 by Bob H.
I don't often write reviews but I feel this really needs to be said. My wife and I had a cat who suddenly stopped eating and we were worried sick. We came to Pet Food Express on Oak Grove to see if anyone knew what we could do before having to take the cat to a vet. One of the staff, Ash, was so incredibly helpful and compassionate, made a lot of suggestions, showed us some different brands and we came home with some new cat food. We tried feeding some to our Emma and she loved it and started to eat again. You are very lucky to have an employee like Ash. What she did for us today meant so much to us. As an aside, we are regular customers at this store and you should be very proud of your staff and manager, Max. They have the perfect blend of being helpful, friendly and yet not hovering or pushy. I have said several times to staff there that this store could teach the rest of the businesses around about customer service. Bob and Pam H.
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October 2022 by Karima A.
Can't say enough good things about the staff and customer service at this location. The selfgrooming station is easy to use and we've only had positive experiences so far! Literally every staff member I've met there has been so sweet and helpful (wish I remembered everyone's name but thank you Noah for giving my pup Phoebe an enthusiastic and warm welcome on our most recent visit). My dog makes a B line to the entrance every time (:
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October 2022 by Mary P.
Always nice, good selection although a little on the expensive side. What do you expect being right next to Walnut Creek! My biggest complaint is the cost of dog washing. 18$. For $30 I can get my dog washed, blow dried, nails clipped and face trimmed for 30$. I do like that they have VIP Petcare that has clinics at that location for pet immunizations.
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September 2022 by Julia W.
Long overdue! Max went above and beyond with getting our newly adopted pup squared away. He took us step by step throughout the store using a checklist of items we might need. We left the store feeling prepared and looked after. He was welcoming to our trifecta of generations - myself, my 2 year old who had the run of the place, and my mother. Thanks, Max!
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September 2022 by Tony S.
We pass by two pet supply places from home to reach this location, for many years the staff have been amazingly knowledgeable and helpful, and we feel at home and know that they have our best interest in heart, recently we have had extreme great service from Ruth and Dani, these ladies know what they're talking about, highly recommend this location
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July 2022 by Bonnie Ko
My family found a lost dog in our neighborhood that we couldn't find ID information for. Animal Services is closed Sun/Mon around us, so we took him in for a shower here before taking him in for the night. The staff were incredibly kind and patient while showing us how to operate the self-bathing area. After hearing us explain the circumstances and directing us to their community board to post our information, they gave us the service on the house. We will be back again for our own pets soon!
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June 2022 by Melissa F.
My 16 year old cat was diagnosed with cancer and was told only option was to put her down. I did one last effort to try a different kind of food. I was overwhelmed with options. An employee by the name of Ruth approached me and educated me on importance of raw foods for my cat to maybe help her. She gave me great info and now 1 month later I no longer have to force feed my cat and she's thriving walking on her own and feeling great. The vet was amazed at my cats progress. I can honestly say if it wasn't for these employees... who are genuinely passionate for what they do... my cat would have never survived another week. I am overwhelmed with gratitude for them and I hope to pass on the kindness. Ruth thank you so much.