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September 2023 by Belle D.
The store itself is alright, what made me put 1 star was the cashier, she commented on my dogs weight and tried to tell me what I should be feeding him. I told her he's a working line dog that is not fixed and will remain lean, I feed him 2 cups daily plus lots of treats. She further insisted by looking at the bag and saying I should "bulk him up", not even knowing his current weight. Fat dogs may be cuter but they are not healthier by any means, as someone that works at a pet store, she should be more aware of this.
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September 2023 by Katherine S.
This place is top notch not only because of the products they sell but because of the staff; they are amazing. They know a lot about all their products and if they don't they ask others that know. I've gotten so many helpful tips from them since having my dog for over a year now. This is my go to store. It's always nice to see their smiling faces.
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September 2023 by Isaac C.
I came into this PFE looking for flea and tick shampoo and they were out of stock on the shelves, one of the associates told me that they are pretty sure they just got a new shipment in and went to the back to get it for me. I had a ton of questions and they were all super helpful there. Such a great experience that I had to leave a review.
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July 2023 by Bart van den Akker
Came in this weekend looking for a few things for an abandoned dog we had just found. One of the associates (Stephanie if I recall correctly) went above and beyond to help me with the right food, snacks, and toys for the puppy. The store is truly part of the community, not simply an outlet of a large chain!
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May 2023 by Ingrid C.
Very lovely staff and very helpful , very calm and welcoming for sure coming again , thank you
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March 2023 by Juliette W.
Love this store. The pet wash is great and so convenient. The people are kind and have a lot of knowledge.
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March 2023 by Tony W.
They always have great items and they are always helpful. I used the self service dog wash and it was very easy, except for my wild dog who didn't want to have anything to do with it.
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February 2023 by Ernesto Hernandez
As others have stated, I’d be lying to you if I said this place was budget friendly. But, you get what you pay for. The quality of everything here is fantastic, especially the refrigerated food. I’m spoiled because I can literally walk here with my dog but parking here is always a breeze. If you are looking for premium food for your pup, I don’t know of a better place. Sharing some pics and vid’s of some of my favorite items here.
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December 2022 by Bob H.
I don't often write reviews but I feel this really needs to be said. My wife and I had a cat who suddenly stopped eating and we were worried sick. We came to Pet Food Express on Oak Grove to see if anyone knew what we could do before having to take the cat to a vet. One of the staff, Ash, was so incredibly helpful and compassionate, made a lot of suggestions, showed us some different brands and we came home with some new cat food. We tried feeding some to our Emma and she loved it and started to eat again. You are very lucky to have an employee like Ash. What she did for us today meant so much to us. As an aside, we are regular customers at this store and you should be very proud of your staff and manager, Max. They have the perfect blend of being helpful, friendly and yet not hovering or pushy. I have said several times to staff there that this store could teach the rest of the businesses around about customer service. Bob and Pam H.
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October 2022 by Hayden Nantz
Decent selection, friendly staff.
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October 2022 by ATOSA MORSHEDI
CLEAN, WELCOMING, & KIND!
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October 2022 by Suzi Stein
I love this store. They carry great pet food and supplies and the staff is so helpful and genuinely friendly.
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October 2022 by Karima A.
Can't say enough good things about the staff and customer service at this location. The selfgrooming station is easy to use and we've only had positive experiences so far! Literally every staff member I've met there has been so sweet and helpful (wish I remembered everyone's name but thank you Noah for giving my pup Phoebe an enthusiastic and warm welcome on our most recent visit). My dog makes a B line to the entrance every time (:
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October 2022 by Mary P.
Always nice, good selection although a little on the expensive side. What do you expect being right next to Walnut Creek! My biggest complaint is the cost of dog washing. 18$. For $30 I can get my dog washed, blow dried, nails clipped and face trimmed for 30$. I do like that they have VIP Petcare that has clinics at that location for pet immunizations.
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September 2022 by Julia W.
Long overdue! Max went above and beyond with getting our newly adopted pup squared away. He took us step by step throughout the store using a checklist of items we might need. We left the store feeling prepared and looked after. He was welcoming to our trifecta of generations - myself, my 2 year old who had the run of the place, and my mother. Thanks, Max!