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February 2024 by Marika dragotti
Felipe and his staff are awesome. They are true professionals with a great eye for style. Working with them was like having family help (the good kind). They work hard at getting your perfect outcome. Highly recommended
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December 2023 by Deborah M.
I had my kitchen remodeled last month and couldn't be more pleased! Great customer service from beginning to end. Jerry helped me pick out the countertop, back splash, etc and was responsive and understanding throughout the year long process (it took me a while to figure out exactly what I wanted.) Once the work commenced Arturo and his fantastic team were an absolute pleasure to work with. They always arrived on time, and were both proactive and thoughtful throughout the remodel process. I elected to work with a local cabinet maker so coordination with the cabinet maker was essential. Again, seamless and so impressive. A shout out to Leo who handed electrical, paint, installation of new appliances and much more he was highly competent and kind...a winning combination for something like this. The end product is gorgeous and greatly improved the appearance and functionality of my kitchen.A special thank you to the team for all of their hard work.
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November 2023 by Masha R.
Good communication, great workmanship, easy to deal with. Flexible. Everything was done during covid protocols and supply chain issues and Palazzo came through.
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October 2023 by Sandra C.
We waited a few years to get our Master's bathroom renovated because #1, only me and my husband sees it, #2 - there were other projects in the house that needs prioritizing, and #3 - the expense of it needs a lot of mental, emotional and financial preparation. This bathroom was originally built in 1987.The toilet would overflow if you did a number 2 (Ewww - T.M.I.) and the plumbing under the sink started leaking for how long, I'm not even sure, but the wood shelves underneath started rotting. Finally, after a thorough research we picked the best in our area.The Palazzo Kitchen and Bath did an excellent job in transforming our shower and vanity counters into a hotel like bathroom. The process from the concept of the project till the final touches was smooth sailing. They have an interior designer ( Kirstie) which was provided by Palazzo and is complimentary. They have a project manager (Art), that is consistently overseeing the project weekly. And their workers are so courteous and super skillful ( Great job to Andres, Christian and Jorge!). Communications are constant so nothing was a surprise for us.I would say that the price that was quoted to us is fair for the amount of attention and work skill that they have provided to us. Believe me when I say that I've had horrible experiences from my previous projects but I'm not incline to ruin anyone's source of living.We are just here to attest our genuine appreciation of the finest work that the Palazzo Kitchen and Bath has provided for us. My husband and I can now enjoy a beautiful and functional Master's bathroom. I will show the before and after photos.
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October 2023 by Juan B.
Pallazzo did a great job with our countertops! Their attention to detail is second to none. We had to do a couple of unexpected modifications to the counters and fitting for the new range hood I purchased, they were very reasonable and accommodating to make everything work. Super happy with the way it all turned out! highly recommend.
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September 2023 by Alan H.
After visiting virtually every countertop dealer in the Bay Area, we found Palazzo. Within minutes of entering, owner Felipe was asking us excellent questions and helped us in ways no one else had previously. After a truly horrid experience ordering counter through Lowe's, Palazzo was a breath of fresh air: they did a high quality install on time for a fair price. We wish we had used Felipe for our entire kitchen remodel, but since we can't, we urge you to. The kind of business that deserves continued success!!
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September 2023 by Charlesetta F.
I do not recommend this business. They ignored my husband and myself. They could have possibly made thousands of dollars as we are building a new home. I believe he judged us as soon as we walked in because we are African Americans. Short story: My husband and I entered this business looking for bath & kitchen tile, fixtures and flooring for home we are building. The gray haired gentleman sitting behind the counter said with a scoured look on his face (no smile) can I help you. He never moved or stood up etc. I then proceed to tell him we are building a new and looking for many things. We were there 20 minutes and we saw 4 people working and not one of them asked if they could help us. No other customers were present that I could see. I did say loud enough to my husband I refuse to spend my money where I'm don't feel welcomed and left the store.
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August 2023 by Maria S.
What a great experience I had with the staff at Palazzo. The majority of my dealings were with the owner, Felipe. Talk about patience and being there for me for every decision. I've never done a re-model of any kind and I had a great experience tearing out my 1/2 bath and replacing with new flooring and vanity from Palazzo. Overall the cost for everything was very comparable to other establishments, yet I was able to pick out exactly what I wanted (custom vs. pre-fab). I'd do business with them again in a heartbeat!
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July 2023 by Gabriel G.
I highly recommend working with Palazzo on yourkitchen or bath project. We are in love with our kitchen remodel. The Palazzo team was awesome and Rebeca made our kitchen transformation (and first floor remodel) a dream come true. Every element of the design and project plan was clear, transparent and well thought-out. They stayed on budget and provided the highest quality selections and recommendations for fixtures, cabinets, hardware, stone, tile and materials. The project was delivered on time, with no delays, and they ensured everything was installed with the highest attention to detail and finish.
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May 2023 by Susan G.
We needed to replace our bathroom vanity. We came to Palazzo and Felipe helped us out. We were hoping to get one as quickly as possible, Felipe recommended a couple of companies that had stock nearby. He communicated with us often through the process of ordering and delivery. We received great service and advice from Felipe. I can recommend this business.
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January 2023 by Zenon Souza jr
I do recommend.They have quality product and professional services.Nice and professional people.They excellent and detail.
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November 2022 by Howard Lim
These people are very good to work with!Services: Countertops
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November 2022 by Robyn M.
We had the kitchen in my childhood home redone and hiring Palazzo Kitchens & Baths perform the work was a great decision. From design to execution the team kept us informed on status and next steps. We love our kitchen and so does everyone who comes into our home.
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November 2022 by Rod H.
My wife and I could not be happier with the work performed on our remodeled kitchen. I was very skeptical when she decided to look online for a contractor. I typically prefer to do business with a company based on referrals. We met Rebecca during Covid and immediately felt her passion for the job. She was very patient with my wife throughout the entire process for selecting materials. Even when we made several changes she never showed any frustration. Being in the service industry, it is easy to identify when great service is being received. We were introduced to Felipe later in the process and he was also attentive, professional, and listened to our concerns. He was open and honest as to what our expectations should be and assured us the process would be smooth, which indeed it was. Kudos to Art (project manager) and Arturo who felt like family by the time we were done! Everyone involved in the remodel were courteous, professional and I would highly recommend Palazzo! Thank you all for a job well done and we look forward to a bathroom remodel in the future!
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September 2022 by jon reinhart
I found this showroom well organized and clean. Everything was polished and looking great? I went in looking to remodel my bathroom the first person who greeted me was, I think her name was Rachel, was so nice she made me feel right at home. It was hot that day she offered a cold bottle of water and showed around the show room. Wow what a great selection of bathroom and kitchen products, I didn't realize there where so many options. When I couldn't decide which I wanted Rachel introduced me to one of their in-house designers, I think his name was Jerry, what a pleasure he was also. He helped me design my new bathroom economically but still beautifully matched features of the rest of the house.i am very happy so far with the entire experience! The folks in that showroom were a great help and even the owner was a joy to be around.I recommend anyone looking to do anything as far as kitchens or baths check with them first. Thanks guys!
