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January 2024 by Taylor Saucedo
I’ve had my auto loan with this bank for 4 years now. I have to say every part of dealing with this bank is an absolute nightmare. I cringe everytime I have to call. Customer service is terrible and rude every time I talk to them. Wouldn’t recommend this bank to my worst enemy.
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November 2023 by James Hartranft
Went into PSCU concord branch to setup my account. The branch staff were very friendly. The opening process was quick and I felt that they valued my time. The branch is also easy to locate.
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November 2023 by rae kino
Frances M. Was very friendly bank associate she was very helpful and compassionate i really enjoyed my experience
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October 2023 by Stephanie W.
I came here last week for the first time ever to have a document notarized. This service is free for members with certain accounts. I have no complaints, and it was a pleasure coming here. I had to come here because the other Pacific Service Credit Union I normally use, in Pleasant Hill, had their notary in training, so a nice teller there directed me to this location, which was only a few miles away. He said that all the managers here were notaries, so there should not be a problem at this location. This first thing to note is it is in a corporate center off of Diamond Boulevard on Willow Way, which is a convenient location (near retail and the freeway). The grounds are well manicured, and it was like walking through a beautifully forested garden to get to the front door. There were things like bridges that crossed creek beds, tables with umbrellas, stone pillars, wood railings, and an assortment of plants! I loved smelling the freshly cut grass. There was also plenty of parking. Inside, the location is different than most banks or credit unions. There are no barricaded windows. Everything is open, and the space is more quaint, smaller than what banks used to be. The teller quickly saw me, and directed to wait for the manager, who was with another customer. I sat in a plush waiting area with four seats. I forget to check if they have wifi, but I'm pretty sure they do. I noticed a free coin counter (think Coinstar) on the wall, as well as free shredding (limit one box). I used it in the past when it was a Coinstar at the old Pleasant Hill location. After waiting a while for the manager, she came and greeted me and apologized for taking so long. She verified my ID, added a California notary form to my provided New York State one since she had to do that to meet her legal requirements, and took my thumb print at the end. It was a quick and painless process. I was very happy how everything went, despite the wait. The only thing I would recommend is a little bigger signage directing customers to the branch location. It is confusing, because they also have the Pacific Service Credit Union corporate headquarters here, but in another part of the building. But at the same time, larger signage would make the grounds look gaudier, and there was probably a lot of user error on my part, lol. The branch is located in the rear. I parked in the front, but it was actually fun walking through the beautiful landscaping to get to the entrance. The nearby retail locations on Diamond Boulevard have become known for crime (think The Veranda), but this location felt very safe, as it was a corporate area. I want to come to this location again, as I loved it here!
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September 2023 by Adam Purinton
Very friendly service at the credit union. They even helped me after hours.
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August 2023 by Kathleen M
I love working with Cecilia. She has always provided me With greet options that would benefit me
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July 2023 by David
We visited Pacific Service Credit Union in Concord 7.19.23 to transact multiple items such as: withdrawing an IRA, withdrawing CD's, and combining CD's and IRA's. As we entered the staff gave us a warm welcome and asked if they could help us today. We spoke to Cecilia G. and she handled our multiple transactions smoothly, very patiently and a very warm person. It was a very hot day that afternoon 93% outside, yet Cecilia inside the office was cool, calm and collected. We both liked Cecilia as our Banker/Teller and left pleased that day. We really enjoyed doing business with PSCU and someday hope that they open a new branch near South San Francisco, CA.Thank you PSCU,David
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July 2023 by Kathleen Miles
I love working with Cecilia. She has always provided me With greet options that would benefit me
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July 2023 by J B
Financed my motorcycle and car, now I’m a member and appreciate their service. So glad to have left Chase and don’t even get me started on Wells Fargo
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June 2023 by Adrianne Franks
My experience was what I expect from a business. Cecilia was professional, efficient, knowledgeable and helpful. Wow! This is the kind of customer service that inspires me to be better. Thank you Cecilia. She deserves a big raise! Please?!
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June 2023 by Beki Hull
I recently opened an account with Pacific Service. I had been told by a friend the staff was friendly and efficient. The lady who opened my account was both friendly and efficient and the whole process was as smooth and painless as it was possible to be. Thank you, Sarah, for an unforgettable experience!
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May 2023 by Jeffrey “JWags60” Wagner
Fast, friendly and knowledgeable service. Excellent experience as always.
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May 2023 by Jim Crowson
Opened another CD and the process was efficiently completed and I was on my way.Thank You
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May 2023 by mea mcgraw
Love the bank, the staff has ALWAYS been amazing.. only complaint is the App!! It’s horrible. It rarely works, takes forever to load when it finally does..just super frustrating, it needs a major upgrade overall.. including how it looks.
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May 2023 by mea auld
Love the bank, the staff has ALWAYS been amazing.. only complaint is the App!! It’s horrible. It rarely works, takes forever to load when it finally does..just super frustrating, it needs a major upgrade overall.. including how it looks.
