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“After spending quite a bit of time at a dedicated Verizon store with a sales associate who had a snarky attitude and who made me feel like I was unintelligent, I left that store. A friend of mine said she had excellent service at another store, so I went there the same day. I experienced the exact opposite at that retail store. Ali was friendly, patient, and helped me figure out the best phone solution for me. His co-worker was just as friendly and informative. I came in for a phone and left that store with a phone, a case, an Apple watch, an iPad, upgraded insurance coverage, and more. Ali helped me set everything up and I left with a smile on my face. Thanks, Ali.”
“Excellent service! Josue helped us out, walked us through everything, and anticipated our questions before we even thought to ask. We had a great experience and intend to return to this specific store for all of our AT&T wireless needs.”
“Freshta is amazing - spent over an hour helping me close a landline account that gave her a run around. She had patience, poise, and competence through the whole tedious ordeal.”
“Ordering my iPhone 15 Pro Max White was a big pain. I had originally ordered same day pickup at the Danville Location and ended up canceling my order due to the bad customer service i had gotten from the danville site. I had eventually reordered the iPhone and ordered same day pickup at the concord/sunvalley mall location. I had waited the whole day with both call or email. So i waited another day and decided to go in person and was warmly welcomed by Roger. Roger was a blast! He helped me get my iPhone that same day. Had a great time and was taken care of. Roger, i appreciate your help and I hope you get a raise”
“Assad helped me transfer from Verizon to Metro. I had previously gone to this location to ask how I could transfer and Assad was the same person that told me what my steps were. I did what needed to be done on my end and today, I finally stopped in. He was knowledgeable, friendly, and helpful. Oh, and he speaks Spanish for those needing assistance in Spanish.Thank you, Assad!”
“My Samsung zfold just stopped working the screen went black. I was gifted a 12 max pro iPhone but it had a cracked screen. Called cell doc, and in 20 min it was a brand new phone.Thank you I will return again if my phone needs repair.”
“I want to give a shout out to Cynthia for her extraordinary dedication to her work! January 6th, I walked into the store, to take a number in line. The line was out the door, and of course I was in a rush to attend a class. I asked the customers in front of me to hold my place in line, and shopped Nextdoor. When I came back, I was next in line. Cynthia is an amazingly patient employee with incredible ability to multi-task. She was all alone working the crowd. Once I reached my place at the counter, she happily worked on my phone along with TWO other phones simultaneously. Cynthia goes above and beyond her responsibilities. Your company is blessed to have such a hard working girl! Give this girl a raise. Best of all, I wasn't late for the class I needed to attend across town. I'm so grateful for her diligence.”
“Emily is very sweet and helpful during my visit at Atnt. Best customer service I've had so far.hope she get the credit she deserves!!! Thank you, I love my iPhone pro max”
“Boost mobile is good. It just needs to be the first to offer top phones for cheap.
Something like this, something that will help the people and we're struggling. Seems like all of our utility bills just like nine times the regular price LOL so somebody somehow has got to cut some slack and make the cheap.”
“Came in with a minor problem that I thought was major not only was this matter handled quickly and efficiently the gentlemen that were there in store were so nice ! Thank you so much !”
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“Protect this man at all costs he is the most honest helpful person I’ve ever met in my entire life and he has saved us from lots of having to buy new phones. My family is constantly breaking things. It is so refreshing to be able to have a trustworthy honest business to go to. they just don’t make businesses like this anymore. If it’s not worth fixing, he’ll let you know and his prices are reasonable and he is super quick. I am so happy to have him in downtown Martinez so please give him your business and keep him around. My family needs him.”