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October 2024 by Chris Tang
It is very seldom that you run into a business who truly meant it when they want to put the customer's interest first and do what is the best interest of the customer first. Crash Champions Concord and James Freeman delivered that kind of rare customer services. I had my minor crash repairs done with them a few months ago through my claims with AAA. They did an outstanding job and I was happy with their service. Today, I backed my car out of my driveway and caused some minor scratches on the side of my car so I made an appointment with James and asked him if we could taking care of the minor scratches. James took a look at the damage and told me to wait for him at the lobby. He came back less than ten minutes later and told me the issue was taking care of and sent me on my way. The car looked great and I was beyond grateful and touched by this act of kindness and top notch customer services. Told James, I hope not to be back soon but if I ever need body works done on our two cars, Crash Champions Concord is the only place I will go. Kudos to James and Crash Champions going out of their way to take care of their customers and they have earned my business for life!
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April 2024 by thomas odonnell
Very friendly staff. Very professional
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February 2024 by R Y
I've unfortunately had the misfortune of getting into an accident for 3 consecutive years. I've always gone to Crash Champion each time. They are very efficient and clear in communicating everything even though they get extremely busy.
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February 2024 by Ron Hogan Drywall
Hey Everybody, I just had my work truck put in the shop. It looks great absolutely no complaints at all. The work looks great and JAMES is just great and professional. James knew I needed my work truck so he helped me out by expediting the process. Thank you Crash Champions you guys are awesome.
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January 2024 by MJ Modified
James was very kind and awesome! I was frustrated from my car being hit but they provided such great service, I felt so much better. They made the whole situation easier. They communicated efficiently and just overall did a wonderful job. My car looked great! Thank you!-Mary
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January 2024 by colleen abney
Good experience with Crash Champions on Via De Mercados, the staff were very professional. Karen Juarez was great, so pleasant and attentive, the communication was frequent and the work was completed early. Highly recommended.
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November 2023 by Lynn LeFevre
Friendly and helpful throughout the process
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November 2023 by Justine Crane
Lack of communication with shops
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September 2023 by jim guida
Professional and courteous.
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August 2023 by CIC COMPANY
These people are incompetent to get parts from dealership, it took them two month to handle the side panel. At the end we were told to look for a different commercial body shop. Even after the shop manager (Caren or Karen her name) has promised to take the matter into her hands. If you're incapable to do the job, don't even start and waste customers time!Not so much of a "Champion"Very disappointed!Bay Auto Body took care of my van.???
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August 2023 by Google user
These people are incompetent to get parts from dealership, it took them two month to handle the side panel. At the end we were told to look for a different commercial body shop. Even after the shop manager (Caren or Karen her name) has promised to take the matter into her hands. If you're incapable to do the job, don't even start and waste customers time! Not so much of a \\\"Champion\\\" Very disappointed! Bay Auto Body took care of my van.???
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March 2023 by Jason Kolinsky
Nino was my Customer Service Agent he was the best. Excellent Service provided.
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February 2023 by Robert Berry
BEWARE!!!!!! This crew lost part of my car. Yep, lost it. Then, the management didn't aeven make an offer to replace the lost part. They were both arrogant and incompetent. They looked around the business property for my missing part, and decided "somebody must have thrown it away. VIOLATIKON OF CALIFORNIA LAW. ..If you are smart, you will--TAKE YOUR BUSINESS ELSEWHERE!
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December 2022 by Sharita Peacock
Mercury insurance referred me to them. I took my car there Aug 19th 2022 it is now Dec 1st 2022 and I still have not received my car back. They claim parts are on back order. Customer service rep gives me the run around every time I call. When ever I ask to speakTo the manager she says he’s on lunch or the other line and I will receive a call back and I never do. Do not take your car here! Warning ⚠️Services: Body & Trim
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November 2022 by Fady Farid
The delivery of the car was postponed for more than a month, the delivery contract was held, and there were many problems with the car upon receipt, and the center evaded responsibility.
