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December 2023 by Anai R.
So there I was... in desperate search and need of a mattress and knowing nothing of the such. My mattress was over 20 years old and boy was I glad to meet Carlson. Also known as Carl, if you're into that whole brevity thing. I was greeted and wowed by the exceptional service and knowledge demonstrated by Carl. Not only was Carl VERY knowledgeable, courteous and exceptional in sharing his passion for mattresses and all things bedding, he made us feel at home in a bed that we've never even been in before. He then proceeded to show us a nice mattress. And a then nicer mattress, all the while explaining the innards of a coil, coil count, coil density, with relation to mattress sizes and price points within each different brand as well as each brand's unique niche in the market (e.g. sealy is all hand made!) And then before we knew it our choice was clear -- Carl For PRESIDENT!I got the bed he is in. Obviously--It was a no brainer. And at an exceptional value. His Pillow knowledge on point, too! Everyone needs to inquire with Carl if you're in the market for anything bed related, and into that brevity thing.Calmer than you are.
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November 2023 by amy derr
Dan was very helpful when my family came in to look at mattresses. He was very knowledgeable about all the products and steered us to the perfect mattress. The delivery crew was also very respectful, (took their shoes off), polite, and efficient. We will definitely be making future mattress purchases here in the future.
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November 2023 by Jennifer Liu
I went to the concord location to ask questions. Carlson assisted me . He is really knowledgeable and understands my need and gave me a tour to trying them. We found a perfect mattress. Thank you!
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October 2023 by Lili Romero
Great experience shopping for our mattress here. Special shout out to Carlson! We didn’t know much about mattresses but he was very kind and his explanations were thorough. Highly recommend coming here and asking for him. We’re excited for our new mattress!
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October 2023 by Priya S.
This location is not honoring a price that another employee guaranteed. After putting down a deposit to hold the mattress, my order was cancelled with no notification whatsoever. The store manager Dan insinuated I was called and informed of the order cancellation, which is not true. No one called me from Mattress Firm at all, nor did I receive any voicemails or emails informing me that they were going to cancel my order. Dan further stated that my deposit was returned to my method of payment, which NEVER happened because if it did, I would have contacted them immediately as so why my deposit was being refunded. All I can say is buyer beware. I do not recommend them at all since they cannot be trusted.
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October 2023 by Elizabeth Lenahan
My husband and I were so grateful for the amazing service we received from Carlson at the Concord location. His professionalism and expertise really helped sell us on the bed we chose. He made the entire process, from choices to selection to purchase, seamless. We will definitely refer our family and friends to Mattress Firm and will be sure to return when we need to purchase another mattress.
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October 2023 by J S Bath
Carlson was great with his expertise and guided us with lot of patience. He is very friendly and we would definitely come back and recommend others for shopping here for their mattress needs. Carlson wanted to genuinely help us and was caring about our needs. Thanks !
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October 2023 by Nancy McMillin
Carlson was awesome, extremely knowledgeable, kind and funny. He worked with us for over 4 hours answering all of our questions and I would highly recommend visiting the Matress Firm in Concord just to receive his expertise and services. He is an invaluable asset for the company and a certified sleep expert. Great experience overall and we are excited to get our new Sealy mattress and tempur ergo base tomorrow!
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October 2023 by Mike S.
After a long search, my paramour found an extra firm queen mattress, a Sealy, at Mattress Firm for considerably less than all the other bed stores.While purchasing same, she called me from the store to ask if I could push it up the mere 13 steps from her foyer to her bedroom on the second floor of her small townhouse because Mattress Firm only delivered to the front door and charged another $50 just to take it up a single flight of stairs.I told her to save her money, that of course I'd move it so was there when the Mattress Firm truck arrived.When we opened the front door, Eddie and Franklin asked where we'd like it, and I said up this short staircase. Without a moment's hesitation and with good cheer, these two gentlemen whisked it upstairs, wouldn't take a hand from me. Not so long ago in the United States of America, such service was standard, not extra cost. Because of Mattress Firm's gracious Eddie and Franklin, earnest gentlemen who'd do any organization proud, we are giving Mattress Firm two thumbs up and a solid 10. Despite the low price, had my gal had to pay fifty bucks more for such basic service, I would not be posting this rave. Perhaps Mattress Firm will recognize the worth of young men like Eddie and Franklin, realize such fellows loft a discount store to a fine emporium.
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September 2023 by J Carlin
Went in today to check out some beds. We received EXCELLENT customer service from Carl.It was near closing time and at NO point did he make us feel rushed. He is really knowledgeable of the different types of mattresses there are for what we are looking for.Thank you Carl for the Excellent customer service.
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September 2023 by Jillian Lyles
My partner and I came in for the Labor Day Sale. I was going to ship online but decided to come in the store to actually test out the beds. We are so glad that we did. Carlson was a fantastic Sleep Expert. He answered all our questions and enlightened us on everything we needed to know about mattresses, adjustable bases, and more. I did not feel like he was trying to upsale me. Instead he was actually really genuine and we are really happy with our purchase. I definitely recommend to a friend.
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September 2023 by Jenise Mac Donagh
Worked with Carlson, who was very kind and helpful. Told him what I needed and he was able to find me the best deals. He walked me through the process to get certain discounts. Needless to say, this was our 6th bed we have bought from Mattress Firm in 2 years and he was the best to work with.
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September 2023 by Marlon Trujillo
Dan helped me and my wife find a great bed! We went in to see a specific brand and he asked the right questions to find out what suited us best. We ended up with a different brand are so happy with our selection.
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August 2023 by Christopher Trujillo
We had the best experience at Mattress Firm! Carlson was some of the best help we’ve had anywhere when it comes to customer service. When you walk in and feel like you’re seeing an old friend and just shooting the breeze, I’d say that’s basically what it was like with him. Everything from start to finish was smooth. We weren’t even fully intent on buying. But it was just made so easy. He is more than an expert in his job and answered questions that we didn’t even know we had. If and when you need a bed, you have to ask for Carlson!
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August 2023 by Lindsey Pursley
Carl was great from the first hello. He was insightful and listen to what we were looking for.He offered up details and information about mattresses and sleep when we needed it, and didn’t push.We are so excited to receive our new mattress.
