-
December 2023 by Cathy Sargent
The group party was successful, and the food was slow to be served. I liked that they gave separate tickets to guests. I had a single chili relleno, rice, beans, and salad.
-
October 2023 by JW Phillips
I have been a member for over a year, and have had the best experience here. My massage therapist is professional, attentive, and always is trying to better my health. Great team from the front desk to the therapist team. I highly recommend.
-
September 2023 by Michael G.
I am a previous Massage Envy member of over 10 years. I canceled my membership because the monthly fee kept going up while the quality and availability of therapists kept going down. Worst of all, I only get deep tissue massages and finding a therapist that knows how to give a deep tissue massage was going from slim to none. Fast forward a few years, and yesterday, my wife surprised me with a birthday massage at this location; off the bat, I was skeptical and nervous, given my previous experiences I just shared, however, my wife made it clear that she made it crystal clear when booking that I needed a therapist for a deep tissue massage. At my appointment I was met by a therapist named Ginger. Immediately, she was giving off racist vibes, but I shrugged it off telling myself, if the massage is great, that’s all that matters. The initial press from head to toe was good, but that’s all Ginger could deliver for me. For the next 30mins, she was just rubbing her fingertips and knuckles against my spine, no hands/forearms/elbows, or squeezing, or long strokes on my muscles. I stopped and asked her if she was going to get into a deep tissue massage or if the entire massage was going to be like this. She informed me that what she was doing is a deep tissue massage, and that’s when I ended it, THANKFULLY! No need for my wife to waste A LOT of money on this useless massage. My wife also had a massage that was about to begin, but she quickly backed out; they initially were charging my wife half for her massage/cancelation ($90!!!) but I asked nicely and they canceled her massage without penalizing her (will have to confirm with her bank transactions). Once again, Massage Envy strikes with their low quality and skilled therapists. I at least appreciate the front staff for doing the right thing and not penalizing my wife for her canceled massage-Thank you. We were there, together, for a celebration, and when I canceled, my wife said bye too, she’s an amazing wife! Thankfully, my birthday celebration continued as I was able to quickly book 2 massages at another place and we both absolutely loved our deep tissue massages elsewhere!
-
December 2022 by V Turner
Andrew B always provides an awesome massage!
-
October 2022 by Jennifer T.
STAY AWAY! I was verbally abused by LASHANTE because I was giving her feedback as to why I left the Massage Envy franchise after being a member since JANUARY 2011. The franchise SUCKS. They have no clue about customer service, no clue about receiving feedback and that woman LASHANTE HUNG UP ON ME. I called back and asked to speak with a manger and she told me the manager was in a meeting. I told her I did not like how she spoke with and treated me and she said she didn't treat me negatively and AGAIN HUNG UP ON ME! WOW. Great training practices Massage Envy! What a lovely way to treat a LOYAL CUSTOMER OF 11 YEARS! Disgusting and DESPICABLE!
-
March 2022 by Liz L.
I've been a massage envy member for over ten years. I had the worst massage this evening. It was like the therapist was first day at massage school. Lackluster massage, no checking in, apathetic, such slow motions I wondered if he had fallen asleep. When I checked out and let the front desk know how it was, there was no sense of customer service but rather "you could have told him" to do things differently. Wow. Such a bummer. I'd love the name of a good masseuse here because I've got a number of credits to burn before I dissolve my contract.
-
February 2022 by Marissa E.
I've got a membership and honestly I love it because I'm terrible about setting up an appointment and the hours I don't use carry over and I can get a 90 min massage which is so worth it. My first massage was with patty super sweet lady, great conversation and a nice gentle massage. Then I got a massage with Kellan, he's quiet, very relaxing touch and really listened and worked on areas I needed! Lastly I worked with Andrew (the reason I'm writing this review) this guy has got the magic hands, the pressure was much more firm then I've had before but it was perfect. He really worked out the knots and my movement feels so much better. Finally found my massage therapist!
-
October 2021 by alfredo pedraza
Ms Jackie did a great job with the deep tissue I had requested. And the front desk greeting was warm and welcoming.
-
August 2021 by Aida Boleche
Good customer service! Staffs are very accommodating, pleasant to deal with & most of all, respectful! Facilities are clean & they offer various services to meet ones’s body relaxing needs!
-
August 2021 by Lisa W.
My first time at massage envy did not disappoint. Richard, the massage therapist assigned to me, proved to be not only professional, but knowledgeable, skilled and co.passipnate. Furthermore, the manager at this location should be working at a high end luxury spa. He went above and beyond to be sure I was accommodated and made sure my experience was top of the line. I'll definitley be returning to massage envy in the very near future. Thank you Richard and Zee for making this such a memorable experience. A++
-
July 2021 by Faby G.
I had an amazing microdermabration facial with Niko today! He is so knowledgeable and walked me thru every step of the facial and treatment. The front desk ladies were equally as nice and the whole experience was just amazing! I highly recommend this location.
-
May 2021 by Justin W.
I've never been a fan of people that write reviews and start off by saying I wish I could give negative stars or zero stars; that was until I found massage envy at their Clayton valley location. I really don't know where to start, so I guess from the beginning. My husband and I were both gifted one hour massages each from a dear friend, I mean who gives away hours of massage? We were both so grateful for such an amazing gift and also was very excited to try massage envy. I've had massages on multiple continents all over the world and my hometown favorite is a little hole in the wall place called Far East massage in Park and shop. But as I said I was very interested in trying massage envy just to see how it compared. Let me start off by saying it was my first and only time I will ever go to a massage envy. My journey started by talking to their customer service reps who should probably not be customer service reps. Every person I spoke to seem to not understand the business model and constantly asking questions to get answers to the questions I had which were not difficult, questions like, what does a membership include how much time do I get per month with a membership can I cancel my membership? None of these questions were answered without assistance. Massage envy has so many rules when it comes to membership and gifting and transferring and it was exhausting to the point where I just gave up. But still intrigued and wanting to know more I decided to book an appointment for my husband and I. Now I can't speak for him as he is not as experienced with massages as I am but he too was not completely satisfied and didn't really care for it either. For myself my massage therapist who I will not name should not be a massage therapist. I think I would've felt better had he not even come into the room. I don't know what the requirements are for being a massage therapist at massage envy, but they should really re-evaluate their qualifications. This place is way over priced for what you get you're buying a brand, you're buying a name, and you're buying the idea that you're getting something better because it cost more. I'm going to stick with Far East massage on Willow Pass Road in Concord, that's who I prefer I would suggest you give them a try, or try anyone else but I highly recommend that you save your money and the headache of going to massage envy.
-
May 2021 by janet f.
Patty gives the BEST massages. She is kind and very professional and I always feel great during and after each massage. She targets the areas that hurt or feel stiff like my neck and shoulders and I always feel so much better when she is done. I highly recommend Patty!
-
May 2021 by Sue Y.
I love Patty F. I have been going to Patty for years. If you want a nice relaxing massage, go to Patty !
-
May 2021 by Katherine K.
Just had another fantastic session with Kat. My experience is that some therapists are simply more knowledgeable and skillful, and Kat's definitely on the highest end of the spectrum. Her professional commitment is evident. I have chronic neck, shoulder, jaw issues that not everyone is so great reaching, so I'm always grateful to get time with Kat.
