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June 2024 by E D
Nice store and great customer service. Suni helped me find the perfect mattress. She was friendly, knowledgeable, and efficient.
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June 2024 by Barbara Hodges
Joe was so helpful & knowledgeable. Such a pleasure to have him help me choose the right bed.
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June 2024 by Susan Beck
Ty was infinitely patient with my husband and me when we were buying a mattress. He was knowledgeable, kind, and explained all the nuance of each and every mattress. He allowed us to try them repeatedly until we found just the right one. The delivery and set up/take away was seamless. Ty also gave us a great deal which we appreciated. Highly recommend.
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June 2024 by Peter C
Sean was excellent in finding me the mattress I needed. His product knowledge and customer service skills are outstanding. Definitely recommend him if you’re shopping at Mancini’s in Concord!
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June 2024 by Wes Hodson
Read this review. I’m not part of a promotion or have any skin in the game as relates to Mancini’s. In fact, until recently we’ve always purchased our mattresses from Macy’s. My most recent visit left me with the impression the sales staff at Macys haven’t the slightest clue what they’re talking about. Frustrated I went to Reddit I found several threads where buyers recommended using local retailers - so on a whim my son and I drove down to Mancini’s in Concord the Sunday before Memorial Day to check it out.
Lucky for me I was greeted by John (regional manager) who just happened to be there filling in and I can’t express enough how happy I was with my/our experience there. He walked us through the store and seemed to know exactly where we’d end up, and figured out a way to make something WAY out of price range work. Important to note John had to leave and passed us off to Rob who picked up right where he left off.
I’ll say this - we budgeted 3K for a new mattress and left Sunday evening having purchased the one we truly fell in love with — a mattress that retailed for more than twice our budgeted amount, with several additional important pieces included at no cost. There’s a give and take with everything, and it was clear John and Rob understand the importance of the give…in order to get our business down the road. And he/they will.
Not to mention he (John) kept in touch with me throughout the delivery process and was willing to take calls and answer questions as things came up.
The hell with Macys. It’s true, if you’re looking for a personable experience (and you should be when it comes to your bed) the local retailer will always be more invested in your experience than a big box store. On behalf of myself and my family we want to thank John and Rob, and anyone else that was involved in getting our new bed home to us. Simply put, Mancini’s earned the right to first refusal for any/all our future purchases.
Thanks guys.
W
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June 2024 by Mike Esola
The experience at the store was really great and Sean was very helpful in helping us pick out a mattress for our son. The delivery went okay but was a bit delayed past the delivery window.
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June 2024 by Karen Goll
Suni provided excellent customer service. She listened to our needs, gave many options and helped us in choose a new mattress, all with a smile and sense of humor.
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June 2024 by liz larson
Warm friendly service and care
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June 2024 by Abbas Haddadi
We recently purchased a mattress from Mancini's Sleepworld of Concord, and we couldn't be happier with our choice. Tyron was incredibly helpful, guiding us through our options and ensuring we selected the perfect mattress for our needs. The customer service was outstanding, and the delivery process was smooth and efficient. We highly recommend Mancini's Sleepworld of Concord and Tyron for anyone in need of a new mattress!
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June 2024 by Linda Bambach
Great. Sean was quick. Thorough
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June 2024 by DAVIN DINH
Friendly honest and professional.
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June 2024 by Megan Landavazo
Very easy to work with, got exactly what I was looking for, in and out of the store in 15 mins, all my items delivered the next day right on schedule.
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June 2024 by Lauren Pak
Excellent experience at this store after shopping around at other mattress retailers. Sean was super knowledgeable and made the buying process seamless.
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June 2024 by Teresa Nelson
Suni helped me with my purchase.
She was so delightful and helpful.
Who doesn't like someone like that?
This is my third mattress from this store.
Thanks so much.
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June 2024 by Kenny Bain
Great service, knowledgable and helpful staff and a great selection of mattresses. Mattress was delivered quickly and professionally and it’s really comfortable!
