Macy's is a well-established department store, known for offering a great selection of quality products at competitive prices. Located in the Rogue Valley Mall, it features popular fashion brands like Ralph Lauren and Calvin Klein, along with a range of housewares, gifts, and furniture. Customers appreciate the variety of clothing available but have noted a lack of larger sizes and conservative styles. The store's customer service has declined somewhat due to a reduced staff, but many employees, like Zahira and Alejandro, have received praise for their helpfulness and teamwork in assisting shoppers. Macy's also hosts events, such as live music and dining experiences, which add to the shopping atmosphere. Overall, shoppers enjoy the chance to see and try on items, though there is a desire for an expanded inventory in housewares.