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March 2024 by Sava Bjelogrlic
Great customer serviceFound what I was looking for. Friendly staff, great doctor.
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March 2024 by tisulyy
Very friendly employees with a great customer service. I had a great experience with them.
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March 2024 by Alex
Amazing customer service.We worked with the store manager and she was very experienced and knowledgeable about progressives. It was my husband‘s and my first time getting progressive glasses and she made the experience so nice and easy. I will definitely recommend Lenscrafters Concord to all of my friends and we will be back next year.
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March 2024 by Cyf N
John is absolutely wonderful! My husband and I always make sure to go when he’s there, as he has both the customer service touch as well as and I for referring specific frames for our faces. He is the reason why we return to this specific location again and again!
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January 2024 by Melody Bay
Very happy with their service! We passed by yesterday just trying our luck if my glasses can be repaired, lo and behold, they accommodated us and charged us nothing! If it’s time to upgrade my glasses, I’ll definitely get my new ones here. Highly recommended! ? ?
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December 2023 by Beverly Glasper
Very good customer service I appreciate Margo she was very informative and helpful with my needs
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December 2023 by Layma A.
Sara was amazing helping me find a pair of glasses I saw in the store months ago and was now ready to buy. She helped me track down the brand and model and find me the perfect lenses!
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November 2023 by Dimitar Bojantchev
Excellent service.
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October 2023 by K OB
John was the pushiest salesperson. Refused to leave me alone in my selection process despite requests to continue looking. Slimy upselling towards more expensive frames and impatiently rushing me through a panic inducing process.Doctors were exceptional but I simply did not feel like I made a choice for myself with frames I have to wear everyday...
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September 2023 by Jackson L.
John helped me with replacing the pads on my glasses. Super helpful and friendly! Definitely recommend this branch!
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August 2023 by Blanca R Carrillo
I have received excellent care from the Concord Location. My questions and concerns were completely addressed. I Love my new Glasses.
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August 2023 by Rolly Cortado
I always have great experience at this Lenscrafters, Sun Valley Mall, Concord. I bought all of my prescription sunglasses here ang they ate always helpful especially John.
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August 2023 by Bill B.
Great service. Friendly associates with a smile. They made sure that you were attended to promptly.
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August 2023 by Alan Merino
I was hoping to get pair of glasses repaired however I was told that the glasses can't be fixed, because they're "too broken." I was willing to buy any replacements frames albeit not having the same frame style. However I was told that the lenses are "too big" and basically I was told just go back where I originally got my glasses. The main point of me going out of town and coming here was to get a quick reliable, fix that I am willing to pay for. Instead they just shrugged their shoulders and I just wasted my time. Never been so violently disappointed by the lack of service until today.
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August 2023 by Martin Lara
My exam was srandard but pleasant. I wish they had a larger selection.The salespeople were a bit stiff. It felt like they weren't listening and wanted me to buy the frames they wanted, the lady especially.