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March 2024 by Adrio X.
Got helped by Sonny for my oil change. He was warm, welcoming and got me out of there quickly! Great service.
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March 2024 by Karina B.
No stars. Very disrespectful. I had a guy guiding me how to park and told me to turn my wheel right then another disrespectful punk yelling at me telling me to go left. I almost fell into the pit with my kids in the car cause it was 2 different directions and talking to me very aggressive! I yelled at him and told him to stop yelling at me that I have other people talking to me. He told me he thought it was one of his co workers and I told him you don't talk to anyone like that.
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February 2024 by Joe M.
Man, I appreciate the guys working hard. Thats what the extra star is for, their effort. I wont come back to this location though, because it takes FOREVER to get your oil changed... People avoid spending hours at other shops to come here because they need quick service, we even pay more! But unfortunately this location does not provide a quick service (been waiting over 2 hrs already). Hopefully the owner steps it up & they get better in the future! Shout out to Sonny and Justus for working hard & keeping this location in business!
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February 2024 by Chris M.
I'll start this review by saying I've been coming to jiffy lube for years ever since I first owned a car. They've been known to be quick, efficient and cost-effective. About 6 months ago I first took our Ford Escape here for an oil change, and afterward I noticed that two bolts on the brake fluid reservoir were not reconnected and the splash guard underneath the engine was not reconnected. Stuff happens, I figured maybe they had a new tech who didn't quite know the job. 6 months later I took the same car back, had them perform an oil change First I was greeted by a young man who, from experience, I believe to be hungover. Then the same problem happened; after the oil change the splash guard was not reconnected. On top of that while I was waiting for the oil change to be finished, me and the other customers could hear the techs arguing in the auto bay. We heard raised voices, some shouting and complaining, and overall general unprofessionalism. When I asked to speak to the manager it turns out that the manager was the young man who greeted me who appeared hungover, he proceeded to complain to me about his personnel problems, as if it were they were mine. I didn't ask for a discount or refund, they're still a business and they still did the job. But I will not be returning with my vehicles, I will pay more money to take them to the dealership next time because at least I know me and my vehicle are going to be treated with professionalism and respect.
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February 2024 by noe vasquez
If your named “Jiffy Lube,” shouldn’t being fast be a part of your service?I went to this location to get my oil changed. Not a big deal as I’ve done it many times before. But I’ve noticed that service times have been slowly getting longer. And they seem to be fully staffed, so I think it’s quantity over quality.I pulled in and there was a van in front already getting serviced. I pulled in at 9:45. (I know because I had a phone call that started right after I pulled in to the bay) I get off the phone and notice that it’s been quite a while that I’ve been sitting here. 2 trucks pulled up behind me so I was stuck for the moment. I asked the service tech how much longer he thinks it’ll take before I can move up and he says something to the effect of “The guy in the pit is being slow cause he’s mad.”I couldn’t tell if he was joking or not, but I didn’t press the issue. I sat there in my vehicular prison. I’m sure that leaving them the key and getting out would have been an option. And I’ve done it before. But this tech brought me in and kept me close to the bay door so I couldn’t open my door enough to get out without possibly damaging it. So there’s that.Finally, the van is done and pulls out. I get to move forward and get my oil changed. This is at 11:00 now. So I e waited in my truck for over an hour to finally get this done with. Part of me wanted to just drive through and leave. But the van driver decided to leave while getting serviced, so the tech just pulled up enough and left it there in the main driveway.I get my oil done. Pay. And leave. I will not be returning to this, or any jiffy lube. I’ll go somewhere else.TL:DRIt took 90 minutes to get my oil changed, and that’s way too long
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February 2024 by Noe V.
If your named "Jiffy Lube," shouldn't being fast be a part of your service? I went to this location to get my oil changed. Not a big deal as I've done it many times before. But I've noticed that service times have been slowly getting longer. And they seem to be fully staffed, so I think it's quantity over quality. I pulled in and there was a van in front already getting serviced. I pulled in at 9:45. (I know because I had a phone call that started right after I pulled in to the bay) I get off the phone and notice that it's been quite a while that I've been sitting here. 2 trucks pulled up behind me so I was stuck for the moment. I asked the service tech how much longer he thinks it'll take before I can move up and he says something to the effect of "The guy in the pit is being slow cause he's mad." I couldn't tell if he was joking or not, but I didn't press the issue. I sat there in my vehicular prison. I'm sure that leaving them the key and getting out would have been an option. And I've done it before. But this tech brought me in and kept me close to the bay door so I couldn't open my door enough to get out without possibly damaging it. So there's that. Finally, the van is done and pulls out. I get to move forward and get my oil changed. This is at 11:00 now. So I e waited in my truck for over an hour to finally get this done with. Part of me wanted to just drive through and leave. But the van driver decided to leave while getting serviced, so the tech just pulled up enough and left it there in the main driveway. I get my oil done. Pay. And leave. I will not be returning to this, or any jiffy lube. I'll go somewhere else. TL:DR It took 90 minutes to get my oil changed, and that's way too long
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February 2024 by Sarah Brussee
Always an easy visit when I need my oil changes! No nonsense, they aren’t pushy at all and get the job done! Great location too!
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January 2024 by M Obi
I want to shoutout Ashley. Give her more money!!
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January 2024 by gary hodge
The whole staff was great
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January 2024 by Hella F.
The staff was friendly, professional, and helpful. Huge shoutout to Ashley. Ashley rocks! Give her a raise!
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January 2024 by Anna S
I took my car for oil change. I requested synthetic oil to be used on my car. After driving 4,200 miles warning message keeps popping up saying low engine oil. Note, there is no oil leak on the car. How come synthetic oil did not last eve 5,000 miles? Most likely they did not add enough oil, but charged me for the full required amount. If you want to save yourself future engine headaches run away from this place
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January 2024 by Colin Hendricks
Didnt reinstall my oil cap so now there is a huge mess under the hood.Staff was unprofessional yelling at each other and arguing in front of customers.Computer system failed so they created a new record of service history even though ive had the vehicle serviced there regularly for years.2hrs for an oil change that wasn't done correctly.Never again.
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January 2024 by Naomi Lizelle M.
DO NOT COME HERE. I came in just for an oil change and tire rotation and they severely fucked up my service. I came in and waited for over an hour and a half when they barely worked on my car for the remaining half an hour I was there. They took out my air filters first thing before working on my car and when I told them I didn't want to replace them w/ them, they put them back and left a mess in my car of all the things in my glove box all over the seat, the floor and on my dash. I don't fall for this sales tactic because air filters are easily changeable yourself. When I left, I noticed a wobbling noise from my car but I suspected that maybe it could be from the rotation. But it would not get any better for the following week and I checked the lug nuts, air pressure and etc. I finally noticed that 1 of my wheels have weights and the other 3 do not. I called them and spoke with the manager Steve. He insisted that "weights fall off every so often" but I had told him that this noise happened right after I had left. They do a "full tire inspection" but don't look to see/note if there were any weights on. I know for a fact that my car and wheels were was completely fine before this bullshit tire rotation service. It makes no sense for my weights to "suddenly" come off when I got my 2 front tires replaced and balanced in Sept 2023 and my original weights on the back wheels of my new 2020 car had no problems. The weights on the remaining tire are still adhered strong and show zero signs of being loose or falling off. They will fuck with your car just for you to come back and get serviced again. If I could give a negative star review, this place would be it.
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December 2023 by Gerry P.
So here is the story of what they did to me and how they not helped me. I went a week ago to get my oil changed. after about 10 hours I noticed that the low oil pressure light went on and of and there was a burning smell, probably the oil that got on my exhaust from the leak I called them the next day and they told a manager would be calling me back.. no one called me back,and this is my only car! I lifted the car up on a Jack in my parking lot and noticed straight away that the oil drain was left open! I went and bought new oil and closed it by myself ,hoping that I didn't do any damage to it until I get it to a garage to check everything out after the holidays . JIFFY LUBE CONCORD, I'm waiting for your response!
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December 2023 by Francisco Galiano
Terrible service they gave me an oil change I got this