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March 2024 by Om A.
First the workers said get my feet off the bed I did later they come back and say get off one star
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February 2024 by Kourtney S.
Aryella I want to thank you so much for your great services!! You had my photos looking real good. Like great! You were so patient and helpful! Thank thank you.
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February 2024 by Olga A.
They Suck so bad ! Night crew/manager suck! Only 1 lady was willing to help us. All we wanted was to pick up our order We were downstairs waiting and the kid looked at us and started walking away like if we didn't see him. When I went to approach him and an older lady and another fella and told them I had been waiting they said well our register is closed and we're closed now. And I said ya but we've been waiting and you weren't closed then. They closed super early just to leave . I let the manager know and she basically just looked at me and said ya okay and? They prob just closed . Ummm no?? I had been waiting and no one approached us. She said well to bad now they're closed. What a manager ! What customer service! Cancelling my order and going elsewhere No point in spending my time or money here.
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January 2024 by Jorge requena
this place is almost the same JCPenney much more organized
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January 2024 by Mari Vega329
I love JCpenny, so this is a review about the makeup area on the second floor where Sephora used to be. I walked in to see a few clearances they had and saw lipsticks that had a great price. However they had no testers and didn't know if they would look good on me. I'm not nasty so I grabbed a clean lip sampler swab and dunked it into the product I was aiming to buy. Instantly, the cashier came to me and told me I wasn't allowed to do that. I got irritated but calmly left anyway because she just works there. As a customer, I would never buy anything that I'm not sure if I like, and if I bought it to try it I wouldn't be able to return it. I'll just stick to Sephora.
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December 2023 by Kenia T.
Their portrait department sucks how the Fffff does corporate make them book appointment 15 min after each other ! got their employees working like dogs. Their reviews were already bad but i was hopeful! 1) our appointment was 11:45am we didn't get our pictures taken until after 1:30pm. after our stupid 15 min shoot. we waiting 1 hour and 30 min to be told they were still editing. I HAD A TODDLER WAITING WITH ME OVER 3 1/2 hours!!!!!! 2) after waiting 1hour 30 min for our pictures to get edit. we asked what was happening and got told they were being editing and if we wanted to come back we could. I tried to pay and she said it was no point of paying yet bc the pictures weren't even done editing so i woulnt know what i wanted. She told me to come back when they were not busy (idk when bc that doesn't seem to happen at this location), I was told i could return under 60 days for my pictures. 3) With already having a toddler waiting over 2 Fffff hours ! I left. AGAIN BEING HOPEFUL. Today i went to TRY TO review my WHAT was SUPPOSED TO BE MY FAMILIES CHRISTMAS PICTURES TO BE TOLD THAT THEY ARENT EVEN SAVED IN THEIR FILES MY PICTIRES WERE NOOOOOO WHERE TO BE FOUND IN THEIR FILES!! I paid for makeup ! I paid for outfit to be able to get ready for what was supposed to be a family christmas shoot ruined alll because Corporate wants to overbook a shoot. I don't care for a discount that is all they can poorly offer me! This is so ridiculous All they promised was to look into picture archives files and to them they might not even bother to do it but i will be coming back ! The staff on Saturday December 23 will hear from me AGAIN . The Staff working Saturday December 17 alll overworked a good amount of them gave some type of good customer service. YOU WILL WAIT OVER 2 hours if you come here ! Trash Trash Trash The worker told me that had just happen to some one else and the Assistant manager i talked to said that never happen so i know they definitely do this often ! and seem to just now care !
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December 2023 by Wendy Smlth
The sale prices were great but I was disappointed that I didn't find more. At least the location at Sun Valley Mall in Concord has a Women's Plus Size department but their Buyer is definitely missing the mark about what plus size women want to wear. Mid rise pants are NOT one of them. Maybe that's why they were on sale but ample stock...not moving. I was disappointed with the quality of displays. Some merchandise had no signage or price tags, I passed them by. Other racks of clothes did not match the signage of what should be hanging there. I used to work for JCP many years ago, in a smaller store, but we were always at the top of our district. And we got the employee perks/discounts that came with it. They probably don't do that anymore. And my old store isn't there anymore, but I still know what is expected when I walk into a JCPENNEY.
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December 2023 by Bena j Mendez
Haven't been in JCPenny in years and I love it great prices and you can fine great things
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December 2023 by MaryAnn S.
The JCPenny Portrait workers were all polite. They let us know our wait time and checked in on us. Our photographer was Jason. He helped my sibling & I reenact our old studio photos when we were kids. He listened to our request and the poses we wanted to do. My first experience there and I gotta say I had fun
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November 2023 by Ede Marshall
They have great sales on Glass. Very helpful staff. Fairly good selection to choose from. Kids and adults
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November 2023 by Cathy M
Everything was neat on the racks. Well organized. Clothing seemed to be a little high priced.
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November 2023 by Tone Mca
Absolute worst customer service ever Treated like A thug all I want to do was try on some clothes
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September 2023 by Chris Wilson
Don't get your portraits taken here. JC Penney outsourced to Shutterfly and they are really bad.
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September 2023 by Chris W.
Don't get your portraits taken here. JC Penney outsourced to Shutterfly and they are really bad.
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August 2023 by A Vnieto
I came to do a return for my mother. Easy, not problems at all. The clerk was a nice man