-
January 2024 by Gregory Shiver
Great time and the people are awesome ?
-
January 2024 by Edward Arredondo
The basketball courts are a mess. So many issues still need to be addressed after the remodel
-
January 2024 by Hatha Schroeder
Best Child Care
-
December 2023 by Amy Seaver
Always has what I need to get a good workout. Also a good variety of classes.
-
November 2023 by Shukrullah Osmani
decent facility, but way too expensive. the employees are rude and don’t care about members. Sunna and steam room have been not working since 2 months, old equipment campier to it’s fee they are charging dirty pool
-
November 2023 by Jason Miller
dirty, sauna always broken, rude employees, far too expensive
-
October 2023 by Dawn Livingston
This is regarding a membership I attempted to cancel in August due to moving. InShape hasn’t responded to ANY customer service tickets, emails, or documents mailed throughout the past two months. They’ve charged me for two months after moving. This was my email from yesterday:I’d like to point out a few things first. The Manager, Alisha, said my “hold” was submitted on September 1st, but in my forwarded email, the confirmation email regarding my hold was sent on August 31st (look at date/time of confirmation email.) This hold was only submitted because the cancellation wouldn’t go through on the app. (Again, I was told I can cancel immediately through the app, before the end of the month by the receptionist at Clayton). Below is also the screenshot from the website giving instructions on how to cancel. This same option was there the last week of August but nothing would happen when I tried to click cancel on the app. Saying you can only cancel in person, is not true. I did NOT remove the hold either. Someone on the corporate side removed it so they could charge me the membership fee as well. You can see my email in your system after noticing the hold remove, and getting charged. According to these instructions I don’t even need to submit proof of moving. The receptionist, your website, and app all said and showed that I could cancel before the month started on the app and online. I contacted corporate at that time saying that I was trying to cancel online but nothing was happening. No one EVER responded.You’ve charged me for September, October, and a hold fee when you didn’t “hold” anything. I’ve never gotten ANY responses after so many emails, and also sending my flight info. If you needed more proof that I moved you should’ve responded saying so. I should NOT have had to call Alisha 4 times and use valuable time just to hear my proof of moving wasn’t sufficient enough. Even though I don’t even need to show that I moved, the attached is also a weekly invoice for the temporary place I’m staying at. I do not have utilities or a rental agreement, this is a camping/yurt resort, Lupin Lodge.I’m a special needs music teacher at various Santa Clara County Schools for medically fragile students. I lived up the road from this lodge in the Santa Cruz Mountains of Los Gatos. After the storms my place was ruined by leaks, leaving indoor mold and mushrooms. Believe it or not, a few days after I left, my 16yr old dog (soulmate) suddenly died while I was away at work. You can see posts of that on my Instagram, which you’ll find from the comments on your most recent post that I made. I decided to stay with my mom in Clayton. Guess how I decided to try and decompress and heal from losing my dreamhome, my dog, struggling to keep shelter dogs from being euthanized via fostering, and from working with severely medically fragile children daily? Yes! I decided to get a gym membership! That was the GOAL of getting this membership!Today they “credited” a month to my membership account LOL. Am I supposed to drive over an hour to the gym? What about the other month and hold fee? STILL no responses via email or calls explaining ANYTHING
-
August 2023 by RG GZMAN
Steam room down for a month and. Showers has no pressure and low maintenance on men's Showers wonder if we gonna have some refunds on our membership??? Yes because the steam room.
-
August 2023 by Beatriz Carranza
Very disappointed, today was my first time in yoga flow( also first time in my life in a gym) at the end of the class the instructor told me that I should try other classes and find my flow. I didn’t know what to say but it really broke something inside me because she doesn’t know for all the things I have been through and I took yoga because my Dr. told me to do it. If they only want advance level they should say it at the beginning.
-
July 2023 by Bruce Giron
A bit disappointed. I just joined, and saw that the locker room just was in shabby shape. Made me feel dirty. The steam room was unmaintained, and a shame how low the shower water pressure was. The equipment and decently maintained, but the whole club just kinda had a deep musty odor. I thought it was going to be nicer for the price they are charging. I may try for a month or so to see if it gets better or worse.
-
March 2023 by Stephanie S.
I loved going to this gym. They offer so many great things like a pool basketball court classes and areas to lift weights. But their new kid zone policy is totally dysfunctional. In the past we were able to schedule a time slot through the app, but since the new year started they scrapped the old policy and now it’s a free for all restaurant style first come first serve. They are not prepared for the amount of children that show up now. They must hire a few more kid zone employees. The manager Adam Haro has not taken this matter seriously. Parents have wait times ranging from 15 mins to 45 minutes. I love in shape but I may leave considering I keep missing my workout as well as various other parent clients who are stuck in a waiting limbo. I love the staff they do an amazing job. Shout out to Chabnam from the kid zone she absolutely deserves a raise she treats the kids with respect is very kind to all and is the most responsible person at this gym. Danae also deserves a raise she is very kind and sweet towards the children. Amandria from zumba is an amazing instructor and she deserves a raise as well. she has created a supportive empowering space for any beginner to pickup and enjoy dance. These outstanding employees deserve a raise. It is their hard work and customer service that has attracted more patrons to the gym. It is time for management to support their amazing staff and hire at least 3 more people to accommodate the amount of children at the kid zone. Think twice if you signed up here and have children.
-
March 2023 by Boris La Noire
Pool super cold. Last time I saw bandaids on the bottom, they seldom vacuum it
-
February 2023 by Daphne Robinson
I love this gym. The only suggestion I have is for them to make sure there steam room works in the ladies locker room it seems like it is always out of order. However, overall I do really like in Shape gym it offers everything that I need.
-
November 2022 by Sean Dunne
I really enjoy this gym everything I could ask for my only complaint is the Sauna goes out alot and this is major for me but very clean gym and respectful people haven't had any complaints other then the sauna.
-
October 2022 by Cole S.
The staff does a great job keeping the gym clean. The staff have good attitudes and are always friendly to me. I go into the gym almost everyday, and have never had any issues with things being unkept or people being rude. I recommend In-Shape to my own friends and family.
