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November 2023 by john j.
Looked at several stores for a plumbing valve. Walked into Heieck showed the gentleman (Howard) behind the counter the part. He immediately walked over to the shelf and handed the part to me. He was very professional and had a good work ethic. I will definitely go back for my plumbing needs.
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November 2023 by Felipe Valdes
Always the right parts at countertop
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March 2022 by David S.
I was in dire need of a Undermount sink which I have not been able to locate I stopped in and even though they did not carry the sink I needed they pulled up a part number for me and direct me to the right place I was able to get my sink replaced this place is great customer service is amazing
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July 2021 by Jill Brown
Shout out to Roberto for helping me think outside the box. Thank you for helping me figure out how to do what that other store told me I couldn't do! I so appreciate that you took the time to explain things to me. I will have my bathtub pond with shower working soon!
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May 2021 by Don Briggs
As far as a plumbing supply house goes, they are reasonably helpful. I give them two stars for the fact that once it gets a little close to 4:00 which is their closing time, they don’t want to help you. Almost to the point of being rude. Three different times they have turned away business during their working hours.I have been there at 3:50 and they turned me away saying the registers are closed.I wanted to purchase a water heater, they said don’t come after 3:30.I wanted to drop off the old water heater and called ahead at 3:30 to say I could be there in 10 minutes. They said it’s too late in the day come back some other time when they are open.Basically don’t plan on going there late in the day because they don’t want you to slow down their closing time.
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March 2021 by Armin Rios
the best supplier for plumbing materials!! what ever you need!
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January 2021 by Ron Stroben
The guy that helped me was really patient with my questions and explained how to install the part.
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December 2020 by Bruce D.
Wow, Update your business operating hours or at least answer the phone with a message referencing operating hours? Phone rings off the hook and no VM or any type of response! Now calling General Plumbing Supply 925-939-4622
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October 2020 by Genene Striemer
I agree with others who posted regarding their hours. If you are open until 5pm, then you should be open for new business until 5pm! I called at 4:45pm today multiple times up until 5pm and let the phone ring, yet no one answered. I was not even able to leave a message to get my order prepared to be filled first thing on Monday or to ask for a call back as soon as they are back in the office. This is very poor customer service. I've also had problems with orders being place and filled in a timely fashion. However, I do agree that Griselda is the only reason I'm not rating them lower. Over the years I've trusted her to help me find just what I need. To date, she has consistently given me reliable assistance.
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September 2020 by Buddy Shepherd
Otr Drivers..no overnight parking. Check in at the store ask for the manager. Having a spotter is best. Very tight area and lots of traffic.Driver has to back in. Break the seal. Hand unload. Took 4 and half hours to get unloaded. Hand unloader and fork lift driver will let you know when are you unloaded.
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August 2020 by Daniel Douthit
Usually I've had good luck and good service here. Just went in today and the guy at the counter cut me off every time I started a sentence. I never even got to tell him exactly what I wanted. He was too busy telling me to talk to someone else or go somewhere else.How can you sell something if you won't even let a customer speak ?Arrogant, rude, terrible service.
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August 2020 by Daniel D.
Usually have good luck here. Went in today and the guy at the counter was hell bent to prevent me from completing one sentce. I never even got to tell him what I wanted. All he could finish tell me to talk to someone else or go somewhere else. Without even knowing what I wanted. What an a******* I'll follow his advice and shop elsewhere.
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July 2020 by Juan S.
No customer service at all, the hispanic guy seemed like he didnt even want to be there at work, go home let someone that wants to work work someone that is willing to help customers
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February 2020 by Don B.
Web site says they are open until 5:00. I arrived on 2/5/20 at 4:53PM and the front gate was half closed. As I pulled into to lot a worker in the lot turned me away. Said sorry, computers automatically shut down in ten minutes. That's OK, General Plumbing stays open until 5:30 and had a much better staff and selection of products.
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November 2019 by Chris Boone
Love these people.Griselda was sooo helpful with picking out what I need for 3 bathrooms. I recommend them highly.
