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December 2023 by Gloria Ho-Donesky
We had our new A/C and replaced our old furnace two years ago but didn't get a chance to review. We are very happy with the product and service. The price was reasonable for what we received.
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December 2023 by Shane B
After having had excellent experiences with Haddon for multiple replacements of my entire 5ton HVAC system and the installation of a supplemental mini split over the past 18 years...however when I called today to schedule routine maintenance I was informed that no service appointmentsare available until Spring, which is four months away.
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November 2023 by Tracy Swambat
We had a heater installed. Because it was a 96% efficient model, it necessitated the installation of a 3" exhaust pipe which was built onsite to traverse the garage ceiling, pass through a hole which was cut into the side of the house, and end in a nicely covered outlet on the exterior wall in the side yard. My first thought was, "Great...and how much extra will this cost me?" The answer was "Nothing" - it was included in the price I had paid for the install. The installers were friendly and competent and the work was done in a timely manner. I'm very happy with the results.
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November 2023 by Karpagam Madurai
This time we had a very professional team who did the appropriate diagnosis, which was totally different from the previous diagnosis. I wish we have a more professional technicians. If I had the consistent service as I had this last time, I would have given a 5 star
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October 2023 by Gerri Sorkin
Jesus and Andrew did a very nice job. They were quiet and respectful and tolerated my two large dogs well. This job was a big deal for me and the Mini split will hopefully solve my problem. Thank you.Services: Heating system installation
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September 2023 by Diane Savard
The technician had to troubleshoot an intermittent problem with my 3 year old AC Heat pump system. In less than 15 minutes he showed me the problem and fixed it in about 30 minutes. Very thorough and professional.
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September 2023 by Jack Johnson
Jairo and David were absolutely fantastic to work with. Keith was knowledgeable and helpful. I was apprehensive leading into tge install but the Haddon team really delivered. Jeremy was great too and answered all my questions upfront and made me comfortable with the process. All in all it was very straightforward once things were explained. I recommend Haddon.Services: Heating system installation
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August 2023 by Shirley X.
If I could, I would give them 0 stars. We had two sets of Lennox HVAC units (signature models) installed by them through Costco in 2020. At the beginning of this summer, the downstairs unit stopped working. We called them, and a technician came. He found that the breaker was off, turned it back on, and told us that all the units were in good condition. We paid $239 for this service. He also assured us that we would be covered under a labor warranty if any issues arose and that we could call them again.However, a couple of weeks later, the upstairs unit stopped working. We contacted them once more, and a different technician was sent. He spent a considerable amount of time but left without identifying the exact problem. He suggested that we might need to re-run the wiring. Two days later, we discovered that the downstairs unit was no longer functioning. My husband noticed that there was a missing wire on one of the units.When we contacted Haddon, their representative told us that we had faulty units and that their staff wouldn't address the wiring issue. She suggested that we contact the manufacturer directly. Furthermore, they informed us that since they had conducted the diagnosis, we owed them $239 again for each visit. When I inquired about the first technician's knowledge of the missing wire, she informed me that he had left the company.What an incredibly disorganized company! I strongly advise avoiding any business dealings with them."
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August 2023 by Sharon Reitan
Great experience! Our sales rep has been nothing but amazing and has gone above and beyond and continues to be available even after, our installers were great, we had to have a tech come out and once I got ahold of someone they were out right away. The techs were great and answered all my questions and concerns and addressed all the issues and took care of the problem. I have had nothing but great service and amazing people to work with!!!! 5 stars!!!
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August 2023 by Victoria P.
I would not recommend this company. Our sales person was great, everything after that was just horrible. We got a quote, we got scheduled to get the AC installed. It was recommended to us by our close friend to call out an electrician to see if our circuit box can handle the AC. I am so glad that we did! In the Bay Area a lot of homes were not designed to have AC back in the days. So installing a 2 ton AC unit and all of our other appliances, our circuit breaker would not be able to handle all that. It was recommended by an electrician that we would need to update our electrical to at least 100 amp circuit breaker. We currently have a 60. When we called Haddon and cooling they told us that our circuit breaker would be able to handle it since AC only use a lot of electricity when they start up. After that not a lot of amp is used. That sounded very odd to me, so we decided to cancel. We paid in full, and we still haven't gotten our money back or a call from the company. I have sent them an e-mail and called multiple times. They keep on saying, someone will get back with you. It has already been 10 days. Stay far away and use a different company! We found this company through Home Depot by the way.
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August 2023 by Corey L.
I wanted to give Haddon Heating & Cooling 5 stars because of the salesman Ben Cohen who was very good by the way. But, due to electrical issues with our breaker box and other issues we had to cancel the installation of our AC unit. We were considering rehiring them later on in the year but I don't think I will because we paid in full, they gave me only a day in a half to figure out if we wanted to install the AC unit through them. (I guess they're in high demand). Anyways, I cancelled but I am not able to get my money back still?? It's funny how this company is so fast to get your money, but good luck getting anything back. Oh, they also won't respond to your emails and if they do answer the phone. They will simple tell you, they can't do anything until management gives me a call.
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August 2023 by Eric A.
I had an exceptional experience with Haddon HVAC company! From start to finish, their service was top-notch. I want to give a special shoutout to service technician Illia, who went above and beyond to fix our HVAC system quickly and efficiently. Thank you for the outstanding service and keeping our home cool and comfortable!
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July 2023 by Koko Vi
If I could give this company negative reviews I would. I have never experienced any company giving such poor service and run around. It’s been 2 months since Haddon has botched and completely destroyed my AC Unit. I was supposed to have coil replaced ( 2-3 hr job). They visited the location 4 times and each time they had issues, either the coil they brought was broken or they needed other tools. After the 4th time they broke the AC unit and said they would come back to fix it. It’s been 2 months and no one has fixed it. They acknowledged their mistake and said they need to get approval from owners to get the AC fixed. After that they stopped answering my calls and I have not heard anything back and not to mention they have completely shut down my AC unit. I would never ever hire them again!!! PLEASE BE AWARE!!!! They are not worth it!!! They will also do anything to sell you a new AC unit, none of their employees know anything about AC units and how they work.
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July 2023 by Joy T.
Just had AC & new heater installed, I am so impressed with this company, they got us scheduled right away, explained the process and set up financing. Our installers, Nate & V are fantastic, very proficient, absolutely professional and very polite young men. They cleaned up as they progressed through the job, they worked consistently to get it done on one of Fairfield's hottest days. The systems are working great, Nate helped with the Nest thermostat and with the App. I've owned & had lots of work done on three different homes and this was one of our best experiences. Thank you so much.
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July 2023 by JeanDan H.
The Job order was professionally done, the time allotted to do the job was perfect. The installers explained to me all the questions I need to know. No breaks... thanks again.
