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October 2023 by Ivana Sophia G.
Callum and Mitch were very helpful Callum was super responsive and friendly I had a great experience:)
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October 2023 by Patrick S.
My wife purchased my new 2002 F150 at this dealership. Sometime after my purchase, my spare tire mount would lower my spare tire. I went back to dealer & both the service rep & her manager said the warranty was not good because the truck was manufactured in January! It just bought it brand new & they were so ignorant that a warranty takes affect at time of purchase.I wrote a note to the dealer ownership & never heard back.I ended up going to Walnut Creek Ford & they took care of me & my problem!From then on, I only do business with Walnut Creek auto dealerships.Even before I went to Future Ford, I was looking to trade in my old beat up Nissan pickup & it was in bad shape. One of the lot salesmen made a disparing remark how messed up it was. I will not do business with any Concord dealership.
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October 2023 by Sean O.
So ive called this dealership twice in the last week to schedule a service appointment and get a quote and both times the woman receptionist took my info and said she would have service call me back. Well, they have NEVER called me back. Its pretty disrespectful to simply not call back a customer. But perhaps they have more business than they need and just dont want my business. If this is the case then why not just say so instead of leaving someone waiting?Just thought id share this awful experience. Either the lady never gives my information to a service rep, or the service rep is too busy gelling their hair to return my call.
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October 2023 by Karen B.
My car is only 15 months old and has been a rattle trap that doesn't seem to be repairable. The radio turns off every time I get a call and they have had it for service 3 times.
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September 2023 by Marissa M.
First time buying a new car and all the staff here made it an easy and enjoyable experience. Khalid and Abdul were very informative and eager to work with me on a good deal but I never felt an uncomfortable pressure to sign before I was ready which is something I really appreciated. When I said I needed to sleep on it they understood and then were very quick and patient to respond to all my questions over text the next day. I test drove my car Friday night and was driving it off the lot Saturday afternoon. Overall, something that I found to be a daunting task was made to be such a pleasant experience by everyone at Future Ford of Concord.
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September 2023 by Rob C.
I purchased a used Lexus in late August from Cristian, upon test drive there was a tire sensor issue which Future agreed to fix. They were unable to do so and sent me to Concord Lexus to remedy the problem. While fixing the sensor Lexus noticed that both rear struts were leaking, and clearly had been for much longer than the 30 days I have owned the car. Ford claims to do a full inspection of cars before reselling, however claims struts aren't a part of their "safety inspection", and that they will not cover repairs which are nearly a quarter of the price of the car. Clearly both the used car manager Sam, and service manager Aramis are okay with selling damaged product, then weaseling out of preexisting issues. Pretty shitty that I'm having to sue them to do what's right. Shady business practices to say the least.
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September 2023 by Brynn Curtis-Dean
I was greeted by Linda and I explained my plight and she made me feel welcomed and understood. I felt like I was a priority. Javier was my service contact who kept me in the loop and provided excellent customer service and kept me updated throughout the time my car was with Future Ford. Linda and Javier will be my go to people going forward. We have been treated shabbily at other dealerships in our area. Future Ford is my go to for all car needs.
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September 2023 by Alexander Marciniak
The new Lincoln service center in Concord provided great service. I came in with solely a diagnosis request and they not only diagnosed the issue but immediately fixed it. I did. have to return for another adjustment afterwards but the service team took in my Town Car immediately and did. what I requested. Also, the team is very friendly and stays in touch even after the repair, making sure all is well. Very satisfied with the new Future Lincoln service center.
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September 2023 by Ed Ward
This service department put a "new" transmission in my 2020 F150 after it failed at 50,000 miles. After three times attempting to make it right and playing games for a rental vehicle I had almost 6 weeks without a vehicle while they "fixed" it. That's after my turbo was making noises right after I bought the truck. They said it performed within their specs and wouldn't fix it. Take your vehicle elsewhere for service. You're better off taking it to Walnut Creek Ford.
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September 2023 by Ron L.
Linda G who works at the parts/service counter is very helpful and friendly in spite of my frustration with Ford parts! Oh yeah, and I love my Ford pick up truck!
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September 2023 by Elena D.
Ali Alfaraj was the best at helping me get the exact Ford Bronco I wanted. My new ride is topNotch . Upon having it delivered to the dealership, there were a couple things that were different than expected but he made sure and went above and beyond to make evrything come together as expected and made me feel very taken care of! What could have been an unpleasant and frustrating experience turned out to be better than expected. I am very grateful ! Everyone there was extremely professional, friendly and came together to make the right deal possible !I'm thrilled with my new ride! I amTelling my friends and family to look no further when needing help in getting a car! Thanks to the finance guys (alex) and the whole team for staying late to finish things upCorrectly!
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September 2023 by Stephen Winfield
Randy took good care of me, I didn't know about the loyalty assistant program. I had a emergency a death in the family, wasn't able to pay the full price as I was told it was covered under warranty. Randy went out of his way to make sure I exhaust every avenue to be able to pay before I left for my home country. Since it was a unexpected expense and last minute flight. I wanna say thank you to the Ford team there very amazing.
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August 2023 by Deanna D.
This was my first time buying a car from this dealership and highly recommend them for all the great Service people we encountered. We will definitely use them in the future!
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August 2023 by Frank Rose
By far the most enjoyable experience buying a car in 50 years. Straightforward sales people who knew their product and business better than any I have ever negotiated with. Quick answers to my purchase offers with no shifting around with different sales managers. All very professional and calm with no hard core sales approach.
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August 2023 by Judi Martin
I bought a used Fusion at Future Ford of Concord in 2018. I've been going back every year for service. The service center improves every year! The waiting area is wonderful so it's not a big deal if you have an hour to spare to wait for your car. Every year this dealership gets cleaner and nicer!
