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January 2024 by Shy Shytown
Just spoke with Louise at this Monument boulevard location boom problem solved.I'm so overwhelmingly grateful I had to come on here and drop a review because all morning i delt with the most Unprofessional customer service ever at the Concord boulevard location. Where the customer service was not only immature disrespectful but it was unacceptable by any standards. Thank God There are other locations With not only professional but excellent customer service as well. Thanks Louise!
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December 2023 by Tommy R.
Dont have car returns on Sundays anymore i don't need it an extra day i rent from them all the time won't be going back just because of this
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August 2023 by Candy A.
The devil works hard, but these employees at Monument Enterprise work harder. I came in here emotionally drained, my car was in the shop & I was stressed, trying (not well) to hold it together. The two people up front helped me as quick as possible & although they didn't have a car right away (that's on my insurance not them) they gave me a realistic return time. When I returned a few days later the check in process was really easy and simple. I think I spent a max 20 minutes there and I was off in a rental while I awaited news on my own car. I had my rental for an entire month & if I called with a question they were quick to respond (1. the battery in the key says it needs replacing. 2. Do I have to wash the car before returning) other than that they let me do my thing. Return was even easier, basically walked in waited for my turn in line gave them the keys and I was out of there. I will say every time I've gone in it has been entertaining as far as customers go. The staff deals with a lot and handles it with finesse and patience.
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August 2023 by Benishay Danny
Great team support in light of issues e.g. getting large car w/o automatic emergency breaks and willing to replace the car.Too bad I found many ants 8n the car but using some spray solved the problem.They don't have large variety of cars although it's the well-known Enterprise rent a car firm.
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July 2023 by ELi Lindstrom
My 4th time this year renting from this location and they have been professional every time. Checking in and out very fast and great. Great job guys!
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June 2023 by Mike H.
Problems with their arrangement with State Farm coverage, and difficulty reaching the company after office closing to return the vehicle were avoidable problems.
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June 2023 by John M.
First off I was helped by the manager Ben Fry who was very helpful and courteous and helped my secure my reservation. When I came in to pickup my van I was helped by a incredibly courteous and kind young man by the name of Cameron Heath, he made it very simple for me and before I knew it I was on my way. The van I used performed great,no concerns a wonderful trip. Upon my return Cameron was there to help me with the return process and "boom" I was on my way home. I must say being a man of 65 years of age it was quite surprising to see a young man so kind and professional these days. It was truly delightful to experience. He helped me understand the billing,explained everything to me so I could understand. The staff was impressive. If I was still in business I'd try to steal Cameron to work for me. Great job Ben !!!! Great job Cameron !!!!!! You can bet that any vehicle rental I need in the future will be handled by this group . Thanks for making it simple for an old guy! Gratefully, John D.
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May 2023 by Caree B.
James was friendly, efficient and all around great manager. My experience with Enterprise was award - winning. Smooth and fast. It was a real pleasure dealing with James in particular..
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May 2023 by Steve Bielat
James and Nana were both very patient and attentive with me. They made my long term rental experience genuinely enjoyable.
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May 2023 by Jessica Morian
Such a great experience! We rented an SUV for a road trip and couldn’t be happier! The process was unexpectedly easily and James was very friendly and professional!We will definitely be using this Enterprise location in the future! Thank you so much!
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March 2023 by Judith Z.
This review is for the Walnut Creek location, on North Main. Absolutely wonderful experience renting a car here after I was in an accident and my car was towed to a repair shop. All staff I dealt with were helpful and friendly; they were kind and knew I was very shook up after the accident. They got me into a rental in very little time. When it was time to return the rental, it was the same experience - very helpful people who knew exactly what to do and treated me very well. Transaction was quick and painless; these people give 110% !! If I need a rental car again I'll definitely go to this location, where they know what they're doing and genuinely make you feel like a valued customer.
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February 2023 by Wahab Rahmati
The management was rude and they’re liars worst experience I’ll never go back there. From now on, I will not recommend anyone to this location.
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February 2023 by Kenny D.
TLDR: Don't waste your time!Ridiculous policy, uninformed suggestions, and a complete waste of my time.I recently lost my driver's license and conveniently went online to get a replacement. I was issued a temporary license online. I called Enterprise and they informed me that they won't take a temporary license, only interim. I explained to them that they're the same thing and interim literally means temporary, but they wouldn't budge. They said if I wanted to rent a car, I would have to do what I was trying to avoid - go to the DMV.So I went to the DMV and wasted 2 hours of my time on a Friday so I could rent a car after work. When I finally got to the agent, she informed me that there's no difference between an interim and temporary license and she can't issue me an interim license because I have a temporary one issued.I called Enterprise hoping they would be understanding and clarified with them that this is only their policy, not the law. They agreed but won't make an exception to the policy and allow me to rent a vehicle.So I get nothing for my wasted time and possible exposure to Covid at the DMV. You should live up to your motto "Taking care of our customers, our communities, our employees and our environment." You're not taking care of anyone with this move
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February 2023 by Dolores M.
We rented an SUV for 4 days. The car was a very clean Jeep. It worked great and the customer service at the Concord location on Monument was awesome! The people there are courteous, polite and professional. We will definitely be back.
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January 2023 by Eli L.
Literally door to door service. Paper work, keys and car ready to go under 5 minutes. Service *****Pick up and drop off *****Professional *****All good things to say and the car was nice too.
