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November 2023 by Maria T.
this pharmacy has messed up several prescriptions, the response was " if that's how the doctor ordered it " I asked if common sense is allowed his response was "I fill how the doctor orders it" . also sent my daughter to pick up rx because I could not go in d/t COVID. they sent her back with 2 prescriptions that have been archived and not filled for several months. I guess they are into making money , now the meds go in garbage and the tech had no problem telling me "oh well" will switch to another pharmacy which is disappointing since I've been using them for as long as they have been here. This is for the CVS on Treat/Clayton in concord.
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October 2023 by Marck G.
What a horrible Customer service this place hace !! To the pharmacist rude lady I just spoke on the phone ! Yo do not have customer service skills and should find another job !!! If I'm calling on the status I g a prescription you don't have to be that rude and hang up the phone! This is the third time I get my prescription sent to this place and is always the same situation! I'mTaking my business somewhere else !!
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February 2023 by Anna H.
I'm done with CVS. I've been in here a few times recently. My daughter and I went here and we were falsely accused of stealing. After that negative experience, I still went back to have some film developed from a disposable camera. We went back to ask if our film had been developed, since we never received a call about it like we were supposed to. They asked us for the tracking number on it, which we gave them, and they told us they have no record of it anywhere and they don't have it. I was given no refund for the disposable camera that I bought either. Their prices are high and they only have one employee at the checkout. I won't be back.
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December 2022 by Google user
Unable to get albuterol inhaler refilled so apparently I need to pay $400 at ER to get an inhaler\\nPharmacist asleep on the job
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December 2022 by Jim S
Unable to get albuterol inhaler refilled so apparently I need to pay $400 at ER to get an inhaler Pharmacist asleep on the job
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August 2022 by Alexas J.
My experience was terrible! The staff was extremely unprofessional and disrespectful( Joanna and Tanna). Joanna tried to apologize after being rude but what was said was already said. Also screamed "F you guys"as my wife and I were walking out. Will not be back. Hire better qualified staff, not just trash you find on the street because you're desperate for help.
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August 2022 by Jill G.
I just moved to this area. Don't utilize the drive thru often. I waited a good 5 minutes, didn't see anyone. Another car pulls up, they press the button. I press the button subsequently after and Kahlia taking the drive thru refused to help me first when CLEARLY I was here much longer than the other. Definitely never going back to this pharmacy.
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May 2022 by Skyler Shaw
Store was closed when I arrived 45 minutes prior to the closing hour of 11pm, as posted on their door and website.
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May 2022 by Józsefné Négyesi
Fantastic
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March 2022 by Bridget O.
Despite the fact that it's illegal and an ADA violation, this pharmacy is refusing to fill my medication because it's a chewable medication and has to be specially ordered. I have a dysphasia disease, and don't have the ability to swallow the non-chewable version. I guess it's too much work to have to order the medications that physicians have prescribed to their patients? They didn't even inform me, or inform my doctor. The tech said that the pharmacist called me, but I don't have a voicemail or missed call, and they couldn't give me a time or date of when they "contacted me." I tried checking on my medication 3-4 days ago and was informed that it was in process and would be in later in the week, and when I tried to check again today-because I'm now completely out and NEED my medication, they first lied to me and said that the medication was not being made as a chewable as high as my dosage (it is, and is also available at two higher doses as well, I confirmed on the manufacturer website) before the tech admitted that they just won't be ordering it for me each time. So it wasn't about my dosage being too high, it was sheer laziness and lack of patient care- and again, it is illegal. This location is the only location my insurance will cover so apparently I'm just not allowed to have my medication? This is completely unacceptable. They are impacting the safety of patients.California Business and Professions Code 733: A licentiate shall not obstruct a patient in obtaining a prescription drug or device that has been legally prescribed or ordered for that patient. A violation of this section constitutes unprofessional conduct by the licentiate and shall subject the licentiate to disciplinary or administrative action by his or her licensing agency.A complaint has been filed with corporate and I'll be filing with the ADA next. You don't get to abuse disabled people and impede their access to care, it's unsafe and unethical.
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March 2022 by Jennifer L.
Poorly managed and incredibly inefficient. We have been going to this pharmacy since November and after today we won't be coming back. The drive thru is completely miss-managed. It takes them 30 mins to get through one car. We waited for over an hour and only saw two cars get through before we gave up and left. It's not surprising these people have 2 stars on Yelp. My 96 year old great grandmother is faster than these people.
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December 2021 by Amber T.
Horrible experience with David from pharmacy. Poor customer experience and rude tone. Doesn't care about customer experience. Transferred all my prescriptions elsewhere because of him. Hopefully karma finds him.
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September 2021 by Ida J.
I was sitting in my car waiting in line at the drive thru pharmacy when I started typing this review. I scheduled an appointment for 10:30am to receive a COVID-19 self swab for travel purposes. They have two drive thru lanes but only one was open. I waited here for more than 30 minutes with no end in sight. After being put on hold on the phone for 15min to check if I can pick up a kit in store and return to my car to self swab or anything else just to get it done, I was told no. The staff member did not bother to explain. I know it must have been because of precautions so at least he could have said that. To make things worse, he said "this is how it is, there's still people ahead of you so yeah". The point of an appointment system is to allow customers to return to whatever else they have planned for the day. In the end, I spent over an hour. I was irritated so I wasn't on my nicest behavior and cut the NP off as she was trying to explain self swab instructions (I work in healthcare and I was extremely late for work at that point), and I'm sorry about that. The results arrived in 48hrs through myChart but otherwise terrible experience. This CVS location should consider allocating one lane dedicated to swabbing and another lane for all other pharmacy services.
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September 2021 by Kathryn G.
Pregnant healthcare workers are being turned away from getting a booster here. Like another reviewer I did not lie about it being my first dose which it looks like I should have as the pharmacist here is turning eligible people away after they discussed it with their doctor. I think he is confused as to what his rights are to turn people away.
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August 2021 by Linda P.
The CDC and FDA rules say immunocompromised individuals do not need a prescription or doctor letter to receive a booster dose. This is to avoid issues with people needing to make a separate doctor appointment. Unfortunately, this CVS is still requiring a prescription. Can they? I do not know, but the public needs to be aware that they may be refused a vaccination at this location. Ironically, if I had lied, and said I had never been vaccinated, which I did not do, I would have received the shot.
