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November 2023 by Madison Johnson
The most amazing customer service I have ever had! Kaitlin had served my ice cream and she was extremely kind and patient with me. Not to mention, the ice cream was so yummy! I will definitely be coming back!
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September 2023 by Michelle de la Madrid
Great place to get ice cream. Lots of different flavors & great atmosphere.
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September 2023 by Christopher
Very fun and delicious idea
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September 2023 by Diem N.
This is an awesome place to bring back so many memories. I try the malted chocolate shake, and if you're using Yelp, you can actually get a free cookie when I checked in so that's cool. The service was at amazing and fast. When I saw the long line, I was a little intimidating, but it move so quickly the staff did such a great job and they're so kind and patient. I highly suggest this area family friendly.
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August 2023 by Christa Luong
DO NOT COME HERE IF YOU OR ANYONE HAS AN ALLERGY ESPECIALLY A NUT ALLERGY. We came to grab ice cream after dinner and my nephew who's 4 years old ordered vanilla ice cream with m&m pieces. He has a peanut allergy and is very aware when he has that off feeling. He ordered his ice cream first so he's sitting down enjoying it not knowing he's about to get that "tingly allergy" feeling. While we're checking out, he rushes to his mom telling her he needs water which we was also purchased. Melanie is the worker who assisted us with the transaction and we even left her a tip.This is where you can roll the tapes Mark....not even a minute later my nephew projectile vomited and we knew instantly uh oh something must've been exposed. There was a nut in his vanilla ice cream. He keeps throwing up so we make sure to bring him outside. The line kept getting longer and longer and they were busy and we kept apologizing profusely. We understand where these things happen and it's completely okay that's why we carry Benadryl and an epi pen for these incidents. We put napkins and tried to wipe up the vomit. We even put chairs over the wet spot so others didn't step or slip on the wet surface. We did what we can with what we had. We were waiting for them to finish helping the customers they were assisting at that moment but we didn't receive any acknowledgement. We are still outside with our little guy ensuring he is okay.This is when the issue occurs...Melanie comes out and states "her kid threw up, she needs to clean it". We asked for a mop and she says "we don't have a mop". So how do you want us to clean this up? With our hands? And why doesn't this establishment have a mop? Should we be concerned on their cleaning routine on top of cross contamination. She is more concerned about vomit instead of the 4 year old who could've possibly went to the hospital tonight. She causes a huge scene yelling at a family with 2 toddlers and 2 newborns. She runs to the back and doesn't come out at all meanwhile I believe Carmen (girl with pinkish hair) is talking for her. We ask for the owners information because this unacceptable and inappropriate.Now on the phone with him which he is lacking in the professionalism department as well. He instantly states "you need to evacuate my building. The police are on their way". No need to be demanding and aggressive, we're already outside. Mark, do yourself a favor for future patrons, ask what occurred first get another point of view before making demands to evacuate. Second, you don't tell a mom who's worried about her son's health you would be embarrassed if this happened to you. Third, get a mop for your place there's vomit residue.The police arrive and even they are just as shocked on what just occurred especially when children are involved and present. We could've easily blamed the workers for having a nut in the ice cream but we know accidents occur. The behavior and responses are clear that it is evident nobody has customer skills. I understand always supporting your employee but please keep in mind what's right is right and what's wrong is wrong. The demands, lack of professionalism and responses are beyond anything we have ever experienced.
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August 2023 by Jillian T.
We were super excited to have CREAM cater our wedding because it is where we went on our first date! We're happy to say that having CREAM as our dessert vendor was everything we wanted it to be and more. Working with Mark was so easy and we loved that he even brings vegan and gluten free options to accomodate all of our guests. In our discussions, Mark talked a lot about how he prides himself on keeping his lines moving quickly. He was definitely right! The CREAM line at our wedding never got too long, and it seemed like everyone who wanted a cookie sandwich got one...or multiple.Lastly, we want to thank Mark for being so flexible with our serving time when our wedding was running a little behind schedule. This was very much appreciated and it greatly helped the rest of our wedding reception flow like we had envisioned.We would highly recommend CREAM for any event you might be planning.
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August 2023 by Gabriela Q.
don't come here if you want your ice cream to be contaminated with rat poop. while i was waiting in line for ice cream we saw a rat fall from the ceiling and started running everywhere. after coming back the following day we saw rat poop and the smell at this business is horrible. will definitely be calling the health inspection department for this location. i hope something will be done.
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August 2023 by Chris L.
DO NOT COME HERE IF YOU OR ANYONE HAS AN ALLERGY ESPECIALLY A NUT ALLERGY. We came to grab ice cream after dinner and my nephew who's 4 years old ordered vanilla ice cream with m&m pieces. He has a peanut allergy and is very aware when he has that off feeling. He ordered his ice cream first so he's sitting down enjoying it not knowing he's about to get that "tingly allergy" feeling. While we're checking out, he rushes to his mom telling her he needs water which we was also purchased. Melanie is the worker who assisted us with the transaction and we even left her a tip. This is where you can roll the tapes Mark....not even a minute later my nephew projectile vomited and we knew instantly uh oh something must've been exposed. There was a nut in his vanilla ice cream. He keeps throwing up so we make sure to bring him outside. The line kept getting longer and longer and they were busy and we kept apologizing profusely. We understand where these things happen and it's completely okay that's why we carry Benadryl and an epi pen for these incidents. We put napkins and tried to wipe up the vomit. We even put chairs over the wet spot so others didn't step or slip on the wet surface. We did what we can with what we had. We were waiting for them to finish helping the customers they were assisting at that moment but we didn't receive any acknowledgement. We are still outside with our little guy ensuring he is okay. This is when the issue occurs...Melanie comes out and states "her kid threw up, she needs to clean it". We asked for a mop and she says "we don't have a mop". So how do you want us to clean this up? With our hands? And why doesn't this establishment have a mop? Should we be concerned on their cleaning routine on top of cross contamination. She is more concerned about vomit instead of the 4 year old who could've possibly went to the hospital tonight. She causes a huge scene yelling at a family with 2 toddlers and 2 newborns. She runs to the back and doesn't come out at all meanwhile I believe Carmen (girl with pinkish hair) is talking for her. We ask for the owners information because this unacceptable and inappropriate. Now on the phone with him which he is lacking in the professionalism department as well. He instantly states "you need to evacuate my building. The police are on their way". No need to be demanding and aggressive, we're already outside. Mark, do yourself a favor for future patrons, ask what occurred first get another point of view before making demands to evacuate. Second, you don't tell a mom who's worried about her son's health you would be embarrassed if this happened to you. Third, get a mop for your place there's vomit residue.The police arrive and even they are just as shocked on what just occurred especially when children are involved and present. We could've easily blamed the workers for having a nut in the ice cream but we know accidents occur. The behavior and responses are clear that it is evident nobody has customer skills. I understand always supporting your employee but please keep in mind what's right is right and what's wrong is wrong. The demands, lack of professionalism and responses are beyond anything we have ever experienced.
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August 2023 by Clarissa L.
Had the most unreal experience here tonight with my family. We just finished a nice family dinner and decided to get our kids ice cream, what a HUGE mistake that was. Let me preface this by saying that my child has an allergy to all tree nuts and I am very prepared just incase there is cross contamination, which I understand does happen. My entire family got ice cream, we paid, we even tipped, and were enjoying our experience until my son was exposed to nuts and threw up on the floor. I was very focused on my sons health at that point and had to give him medicine. We apologized for the throw up and were cleaning it up ourselves, and *we hope Mark can check the cameras and see that*. We were waiting to help the two ladies that worked there clean, but their line kept growing. We put napkins and our own wipes over the mess and even put chairs over it so other patrons wouldn't step on it. This entire time we were trying to clean it with what he had on hand as customers. Meanwhile, the entire time my four year old son is still throwing up outside. The contamination was not the issue for us, things happen and we get that. The problem is as we were waiting for 10+ minutes for them to acknowledge us and maybe offer a mop of some sort so we did the best we could and left. The worker came OUTSIDE THE ESTABLISHMENT looking for us to where a random passerby came and got us, and she said to my family "HER KID THREW UP, SHE NEEDS TO CLEAN IT." We were literally cleaning it and I'm pretty sure most customers would have not made any effort at all to clean it at all!!! We are generally really easy going people, but this INFURIATED my entire family and she was arguing with us back and forth causing a huge scene. We are EXTREMELY disappointed and baffled by their customer service we asked to speak to the manager and they gave us the owners number. When speaking with the owner on the phone he had the audacity to ask if we announced that he had an allergy or if we asked for towels. I asked the owners what would you do, and he said "I would have been embarrassed...". He had the audacity to say that my FOUR YEAR OLD SHOULD BE EMBARRASSED FOR SOMETHING HE HAS NO CONTROL OVER. The problem wasn't the contamination even though it is HUGE deal that could have landed my son in the ER. It's the fact that the girl working decided to chase after us and command rudely that we clean up the throw up when we did the BEST we could with what WE had. The police even came out and even they couldn't believe what just happened. Nobody wants to go for ice cream with their KIDS and get into an argument with the workers especially when we were treating a TREE NUT ALLERGY. So if you have allergies, please beware. We are so appalled by the workers behavior and the owners response. Truly BAFFLED.Edit: We even asked for them to get the mop so we can clean it, but they said they didn't have one? -- isn't it customary for every food place to have one? YES, we offered to even MOP it up ourselves.
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August 2023 by Patrick Z.
Great place for some high-priced ice cream. Good for every once in a while.
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July 2023 by John Myers
This place is awesome! The people who work here are so nice! I go here to see Carmen, her awesome attitude is the highlight of my day then end up getting ice cream because it’s so good!
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July 2023 by Barbie nQ
Great place and staff??! Will be coming back.
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April 2023 by Carlos R.
Unfortunately today wasn't a good experience. We came in with a smile to get some delicious milkshakes but we ended up leaving disappointed. Well maybe try to come back and hopefully it will be better.
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April 2023 by Kristie W.
Love this place. Friendly helpful staff.
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February 2023 by Arpita S.
Great spot for desserts! I got their Brownie sundae with banana almond fudge ice cream and it was so declious. Got the brownie warmed up and it came with two toppings for which I got their hot fudge and marshmallows. Great staff and quick service and good spot for group hangouts!
