-
July 2024 by Rose Ngim
I purchased tires at Costco Concord and they gave a warranty for 70,000 miles. They told us as long as we had the tires rotated. We always had our tires rotated and I hit a pot hole that damaged the tire. I returned to Costco even though it was inconvenient. I understood that they would prorate the tire and give me credit for the tire. When I got there I was told I needed all new tires. Which these tires only lasted a little over 30,000 miles. I asked about the warranty and they said it would not be honored. I explained that I had my tires rotated just as required, but I was informed that because the tires were not worn evenly the warrantey was not valid. I had no control of that and I had been taking my car to Costco to have the tires rotated and nothing was ever said about this. How am I able to make sure my tires wear evenly and all the roads we drive on here. I am so dissappointed with Costco Tires.
The tires did not even last half of what they assured me.
Get your tires where they honor their warranty.
-
July 2024 by Brian
Horrible customer service and the worst wait times I have ever experienced in my life! Bought 2 tires and was told they had to be special ordered. The guy was real snootie when telling me how the whole tire business is now based on individual orders, not inventory. Oh well, whatever. Was told we'd get a call and a chance to make an appointment. Or we could do a walk in and get it done that way. I had someone else drop off the car around 10 am and they were told they were the last walk in for the day and they wouldn't accept any more.
When I came back and checked in around 3 pm, I was told it hasn't even been up on the rack yet and that it would probably be the last of the day. I understand the appointments need to be taken care of first, but if you only have so many appointments and cut off walk ins at 10 am, then how many more cars can be ahead of you??
I didn't wake up today thinking I'd spend most of my entire afternoon and evening at Costco waiting for two (2) tires to be put on. I don't care how much cheaper tires are here, for my sanity and quality of life, and for fear of losing an entire day, I'll go anywhere... literally ANYWHERE else before I go to Costco for tires ever again.
-
May 2024 by ryan
Worst customer service ever, DON'T TRUST EVERY WORD THAT THEY SAID!! My tire repiar appointment is on Sunday 5:00pm(the only that is available at the moment), the tech take a glance of the damage tire and refuse to repair it due to the nail is on the side ( but it is more on the edge, clearly it is repairable). I end up went to another shop(tire chain shop start with A) to get it fix. I hope Costco tired center Manager will see this! Because this is really waste of time and ruining the COSTCO brand.
-
April 2024 by Dewey C.
This is the third time I've come here for tires. This place is INSANELY slow. The time estimates have been off by at least an hour every time. America's tire is more expensive, but they get your vehicle in and out in no time. The tire center employees have zero hustle. It's pretty off-brand for Costco.
-
April 2024 by Vee V.
Someone replace the supervisor. He is the worst. Time management is highly needed in this place. Customer service is trash. Reassess your whole team. Do better Costco
-
April 2024 by Kikii Werner
Don't trust them with your car!
Good prices, but such horrible service it's not worth it. I had issues when I got my tires installed, and both times I went back to get them adjusted. It's always a realllyyy long wait, even with an appointment. The first time they dug through my whole car leaving things a mess, with my glove box contents dumped on the floor, and ruined a blanket I had in my trunk with motor oil "looking for my wheel lock" even though I told them it was in the cup holder, and asked them to call me if there were any issues. When I went back next time, I handed my wheel lock to them at the desk and had them put a note saying that they had it, to try to avoid the same problem - came out to my car dug through and trashed again. They also tried to keep my wheel lock, and I had to argue with them to get it back and prove it fit my wheels.
My brand new tire also started leaking after only two months.
They are rude and unorganized, and I really regret buying insurance through them because I don't trust them with my car.
Go to America's Tires instead; they are super nice and helpful and actually do a good job!
I really tried to give Costco Tires a chance, but they are absolutely not worth it.
-
March 2024 by V T.
I would recommend going to a real tire center for your tires. I purchased my tires and made an 'appointment' as required. I showed up in time for my appointment a week later and they STILL made me wait like I was a walk in. I left with my tires and one had lost 15psi by the time I got home. The next day I took my vehicle back to have the one tire looked at. They put me on a waiting list like I was a walk-in AGAIN. I waited another 2 hrs for them to get around to looking at my tire. Their service sucks!
-
January 2024 by Jonathan W.
Ordered 4x tires for my 2016 Jetta. Shipping to the warehouse took a bit longer than expected but whatever. I showed up for my 4:15 PM appointment and they appeared to handle my intake appropriately, telling me that I should expect anywhere between an hour to an hour and a half. That sounded reasonable. Come 6:09 and I still haven't gotten a single call on my cell to tell me my car's ready. I get back in line to ask if my car's ready and the guy looks absolutely shocked. He pulls my keys and the receipt from the drawer and tells me he had no idea why I didn't get a call. I look at the receipt and my car had been ready since 4:46!! The guy sheepishly claimed it could have been a "misdial" and apologized. My phone number was correctly written on the receipt, clear as day. I don't understand how someone can be qualified to install car tires but not know how to dial a phone number on time. Maybe I should have pressed them for a store credit or rebate on my original purchase but even then there's no excuse for wasting an hour of a customers' time for no good reason. I wouldn't come here in the future for tire installation.
-
December 2023 by A Dhar
Overall, this experience was very easy and convenient. I bought 4 tires and scheduled my appointment online. I walked up to the counter, checked in, and handed over my keys. After about an hour and a half (during which I got all my shopping done), I received a call and my car was ready. I picked up my key on the way out. The staff was professional and efficient.
-
December 2023 by Sead Osmancevic
Christian was my service advisorand the experience that I had at this costco tire center was great! They were very kind, quick and professional. Looking forward to doing business with Concord Costco tire center again.
-
November 2023 by Leen
Purchased a full set of nice tires for my car costco online. My tires sat at Costco in Concord for a month, waiting for the installation appointment. Finally get tires installed and within 5 months I have a slow leak. I tried to get it fixed right away, but they had no availability within a week. Had travel plans, came back and they still had no availability outside of my work hours for another two weeks. TO FIX A FLAT TIRE!?!?!? They told me try walk-in after work. Did that about 4 times with no luck. Now it's been 2 months, its holiday season, and I had to take a day off work because it's a 4 hour wait for the walk-ins. That money I saved on tires is now spent in missing wages. Won't be doing this again, I'll pay the extra $100 to another tire shop and not have the headache.
-
November 2023 by Aleksey Mikhnov
Fast service and awesome prices. Check them out online first if you ever need a car battery or new tires.
-
November 2023 by Maria R.
Oscar from Tire center was so gracious and helpful! My car got stuck and I ran to the tire center for help and he was the first to offer and helped me jumpstart my car and pick the battery. I really appreciate his help so much thank you Oscar!
-
November 2023 by Cheryl M.
Costco is good, just always very busy and they don't give a personal touch....such as talking to you. They just want to get your car in, get it done, and get it out. Which may sound good, but if you get a flat, it's almost impossible to get them to repair it. I found another company who has more availability and I like much better
-
October 2023 by Jessica H.
Thank you Ray for your exceptional support and service. You valued my concern and made me feel understood. The service i requested was completed in a timely manner. Thank you Ray for making a difference and stopping what you were doing to help. Jessica H , RN
