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December 2022 by Aaron L.
Customer service! I was looking for a solution to a home project. Drilling a hole for my EV cord next to my garage. I needed a pipe and some fittings to make this project look finished. All of the employees at this Ace Hardware are friendly and helpful. When I walked in I was greeted and ask if I needed help finding something. She got me in going in the right direction. I looked for a bit and then J.T. asked if I needed help. I did. He really went above and beyond not just to help me find what I was looking for but to figure out how to complete my job. You don't get this kind of customer service at the giant box stores. I love shopping at this Ace Hardware.
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November 2022 by Nathan B.
Drove 20 minutes to get here. Showed the product available online. I got there and they said they had the product but it was for a preorder so they couldn't sell it to me. Won't come back, why show stock you won't sell as pick up today?
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November 2022 by Hunter E.
I love this place, it has everything you are looking for and more. Very helpful employees. And great prices.
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November 2022 by Elizabeth D.
Staff is super friendly and always willing to help. We enjoy supporting this local business rather than going to Home Depot all the time. It's close by the house, plenty of parking, and have most of the items we need.
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October 2022 by Dan D.
Went to buy pressure treated 2x4. Just 2. I was told they have them. Paid went to pick up. Absolutely every single one was bent, twisted, curved, or even an s curve. Utter trash. They are still in stock and for sale. Takes alot of nerve to sell garbage wood you know is garbage wood for $13 each. How about some integrity?
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October 2022 by Diego Leyton
During the heat wave, they had free cold water. What else can I say?
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September 2022 by Jim O.
It use to be you could go into this store and the employees were knowledgeable, friendly, and helpful. WHAT HAPPENED? If I'm paying a premium I expect premium service. If I wanted employees to be rude, disinterested and walking away from me I'd go to Home Depot. I was so incredibly disappointed that, even though this store is in my backyard, I'll drive the 15 mins to Home Depot. They got 2 stars because they had what I needed and parking was easy. So sad that service has gone in the toilet.
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September 2022 by Hawk E.
Bill's Ace always has what I need so I don't have to drive to Home Depot, etc. Great service also, they have it down there.
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September 2022 by Jen K
I went to Ace today because I am a long time customer of Bill's Ace Hardware in Concord CA and although they are slightly more expensive than other places, I like to support small local businesses. I went in today to buy myself 10 bins and was going to use my $20 off coupon however the bins were on sale for $18, which isn't even a sale when they are $14 at home depot, Walmart, Lowe's and other places, but I still wanted to purchase from Ace. They wouldn't allow me to use my coupon because the item was on sale, i get that. I then asked them to charge me full price for the bins so I can use my coupon and the young man helping us wasn't too friendly. I asked him if I could please speak to his manager to ask him and said "I can but its not going to change anything" and he called him on the phone and said "these customers want to use a coupon and I already told them they couldn't but they still want to talk to you". It was a little bit shocking the lack of customer service skills he has. It could be he's young and doesnt know how to speak to customers but he should probably learn. The manager said he couldn't help us but I believe he could have if he wanted to. I will probably think twice before going there to pay more when they don't take care of there loyal customers.
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September 2022 by Gûylâin Joÿ Bãg
WOW!! I'm still looking at my bank account with amazement, I remember a few months back I had nothing I couldn't boast of 1000$ in my bank account cause I'd lost my life savings and pension to scammers, I had lost all hope in life. Until Emilia William, the lady who changed my life totally. I had concluded that all account managers in groups were scammers but she proved me wrong, every time I apologize to her for doubting her from the start. Everyone needs to meet HER. She is the one, I urge you reading this not to conclude that every account manager are the same I propose you try Mrs. Emilia William and see for yourself before concluding. Reach Her by Email:
[email protected] WhatsApp:+1 210 628 9394 E-mail;
[email protected]
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August 2022 by Stacie R.
Everyone here is always so friendly and knowledgeable. We don't always come to Ace because their prices tend to be on the higher side compared to Home Depot, but it is interesting because we have found that there are some things that they have great pricing on here or other items that we couldn't find at the local Home Depot or Lowes. For example, our recent trip was to pick up a lot (ended up being 20+ bags) of Red tanbark/mulch. We tried to find that at multiple Home Depots, Lowes, Gardening shops and even went to a Contra Costa stone/mulch supply place in Martinez (I can't remember the name of it now), and had NO luck. It felt like a wild goose chase. In the end, we just bought all the bags from this Ace, which was great that they had that much, and received excellent service throughout our multiple trips there. The guys that helped load the bags of tanbark in our truck were super friendly and great at their job. I think Michael was his name, and he was especially happy to help. When I came back to get more bags, they remembered me and made sure I got taken care of. This store is exactly what I would envision when I think of a little town hardware store and I love it!
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August 2022 by Raoul K.
I was looking for a 12ft ladder online, saw that both Ace and Home Depot had the same ladder but Home Depot was offering it for about $40 less. I called Linda, a supervisor at Ace hardware and she not only agreed to price match over the phone but she was kind enough to assist me when I went to the store. There was another helpful lady who also helped me but I did not get her name. So not only did I get a great deal, received excellent service but they will be delivering this ladder to my house for free. I think I found my new go to hardware store.
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July 2022 by Joshua W.
Some old guy who I assume is loss prevention thought I was going to steal something. I was just testing the nuts on my skateboard. Very unprofessional. Literally followed me to the front of the store when I returned something. I asked him if he needed something and then he started giving me attitude. I will be going to Home Depot instead. I mean it's not like this smaller business needs my money right?
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June 2022 by C R.
I can't imagine a more customer oriented hardware store than this Bill's Ace Hardware. I bought my husband a grill (not from there) thinking as a handy person, I could put it together since we built our last grill ourselves. After looking over the instructions, I decided to be smart and hire someone to assemble it for me instead. I called around to a few places, but this particular Bill's asked me if I was an Ace Rewards member (we are) and if so, to bring it right in and they would assemble it for me! Not only that, but they delivered it back to my house! I can't thank the helpful folks at Bill's Ace Hardware in Concord enough! Even though that location is farther from my house than others, I plan on making the trip to their store to do my buying in the future.
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June 2022 by Stephen F.
Bast ACE hardware ever. Period. Clearly the owners and the employees take pride in this store. An unusually high variety of items and friendly service.
