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August 2024 by Michael Chavez
The worst experience I've ever had with any mechanic.
I brought my car in for a check engine light and left with windshield wipers that no longer function. Upon bringing my car in I was told that a new battery MIGHT fix my check engine light issue, $650 later it did not and magically my wipers no longer worked. When it came to the check engine light they replaced a part that didn't actually need to be replaced along with the battery that was not the main source of my issue. So after spending over $800 on those two repairs, multiple Lyft rides to and from work as well as the egregious amount of gas they wasted driving my car around Concord I was instructed by them to take my car to the Ford Dealer for a $240 diagnostic where I learned what part actually was needed to replaced and was told that I had to buy the parts myself and then they would rectify my situation at no cost.
So after weeks of financially recovering from all of this and multiple delays with the car parts I finally bring my car in only to find out I suddenly need a new gasket for the valve cover that was already replaced on the previous repairs but for some reason we needed another one which ran another $80 (so they did not follow through on their promise of covering the repairs) and come to find out the part they told me to pay for out of my own pocket was actually not the source of the windshield wiper issue they caused and that I would need to take my car to another mechanic to be charged even more money for those repairs that I never needed until they decided to replace my battery.
To sum it up, unless you need an oil change or you're really good friends with the folks at Clayton Quality Auto don't go there, the lack of communication while I'm physically in front of them as well as over the phone is borderline insulting. I definitely regret ever taking my car to this shop, it was a headache I didn't need and now I'm over $1000 in the hole and late on my registration thanks to Clayton Quality Auto. I will be reporting this all to the bureau of automotive repair as well.
This review was written for Yelp, the next day I received a text message from an employee at this shop asking me to please remove my review after my number had been blocked by this number during this ordeal. I will not delete my review and have posted it here to google as I believe anyone who considers trusting these people with their car deserve to know my experience and ultimately understand that the people are Clayton Quality Auto Care are SHADY.
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June 2024 by J Voelker
Fast, friendly, and fair. Family run business that is reasonable with their prices. Highly recommend this place.
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April 2024 by Rose Paoletti
Our go to place for oil changes. The staff is super friendly, service is fast and prices are the best around.
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February 2024 by Jon Mcdougall
This place is awesome. Great family run business at excellant rates. I come from sacramento to have my truck worked on by these guys.
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February 2024 by Mafdy Sadek
Very good place to do your services
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September 2023 by Qais Qias
They are really ripping the customers, they charge triple for any parts ?. Really disappointed ?
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September 2023 by Ashraf Farhar
Under new management they are doing much better job.
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September 2023 by Ayah Khattab
Very bad experience with these guys
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September 2023 by Alwin S.
I got my car towed to this spot only to add more issues to it and cost me MORE money. My car was stuck at my house for about 3 days, all three of those days I'd try to start it and it'd make a slow ignition noise, start up then turn off. Got it towed to this spot, they tell me it's the starter after about 20 mins then tell me it'll be fixed within a day. I get a call the next day and they tell me the engine is dead and they can help me install a new engine for an astronomical price. I decline and say I'll get a new opinion. Upon picking it up, the cars fully charged battery was completely dead. Then when the AAA dude had cables to the battery, the noise was completely different when starting the ignition. THESE guys messed with my car and damaged it without a doubt! SAVE YOURSELF from these sketchy mechanics !
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August 2023 by Roy B
Not very helpful on the phone. Must be someone new they used to be more helpful. I just dont want to wast time driving there to be sent away for not having the corect filter for my truck. It has happened too many times.
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June 2023 by Sebastian F.
My experience was not reflective of the 4.5 average star rating that this business maintains on Yelp. I struggle to give negative ratings on Yelp, but felt the need to for Clayton Quality Auto Service.I called at 12pm on Saturday asking if they had availability to replace my battery in my Honda CRV. I also asked if they had the specific battery on hand.Staff answered "yes" to both questions, and said "come on down, we can do that right away for you." Great!When I arrive, staff immediately began to take the old battery out of the car. After about 15 minutes of waiting, I was informed that the new car battery was actually not in stock, and that they would have to order it. Not a huge deal, it happens. It was at this time I was quoted $220 for the parts/labor. A little more than I would like to pay, but I understand. I ask "ok fine, when will the new battery arrive?" 15 minutes I was told, sounds good.I wait at the shop for an hour and 40 minutes before the new battery finally arrives and is installed. Staff rings me up and says "that will be $272"Wait a minute, you said $220 an hour and a half ago? "Yeah well the first guy I called didnt have the battery so we had to call another shop." I was not informed of this throughout the hour and a half I was sitting at the shop. So I'm curious and look up how much the battery actually costs online, and its $134. So even if they're upselling the battery a bit, I'm skeptical that a 10 minute battery install should bring the total to $272. Staff knocked off $12 to bring the total to $260 as a courtesy. I understand auto work is not easy, and small businesses work hard each day. That said, these folks were not transparent with me and I was dissatisfied with the service. 2 stars because ultimately the battery was installed
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April 2023 by Amer K.
My car need an engine. It took them three weeks to replace it and the engine after 5 months got messed up again. I don't suggest anybody taking their car there. I don't think they know what the heck they're doing.
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April 2023 by Kimberly Cadriel
My husband and I are restoring our 2004 Chevrolet tahoe we went in initially for a diagnostic and got not only the diagnostic but great customer service the guts answered all of my questions and even gave me a breakdown of what the work was that we still have to do along with the breakdown of how much time and the cost that the next steps would cost.
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April 2023 by Dennis Bindarau
Great service and affordable prices. Quick in and out oil change.
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April 2023 by Mark M.
Been going here for years. Family run & consistent quality work. Good guys in the neighborhood.
