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May 2024 by Christian Sweeney
Horrible customer service. Seems like nobody knows what policies to enforce.
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April 2024 by Rashida Kamara Omotosho
I just signed up and instantly regretted it. I spoke to the so called supervisor named Nico. The most unprofessional person. He does not need to work in customer service. He was pushy, impatient, didn’t listen and called my concern nonsense. People like him should not be in public service. They do not have the patience. He will speak like that to the wrong person one day.
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April 2024 by Faisal Sajjad
Don’t waste your time.Signed up for a 3 day pass to try the gym. Got the pass in the email. Showed up at the gym and was denied access saying “I had a gym membership with them 8 years ago in a different state, so I cannot try this gym out.”Should have sent that information in the email, so I would have saved my time. They do not value your business and your time.
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April 2024 by Ruvic Ann D. Ng
Great amenities,
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April 2024 by Mimi Min
the manager ran over my cat and when i tried to confront him he banned me from the gym and set my house on fire
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April 2024 by Ekaterina Terekhova
There is a better City Sports Club than in the Bay area.New design. I love how the poll looks.Always clean.Recommend to visit.
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March 2024 by Crystal Adams
The Assistant GM, CeCe is wonderful. She was polite and thoughtful. Her smile and demeanor made it very easy to connect and with zero hesitation, become a member. She gave me a thorough tour, discussed ways to get the most from being a member, and let me know additional services for swim lessons are available for my son. I never felt like “just another client” I actually felt like she cared about my goals and what I needed to reach them. Thank you Ms. CeCe!
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March 2024 by Dust B
Tried to cancel the guest option on my membership and was told that they could not do it that I had to talk directly to the manager. Then when I told him I wanted to cancel my whole membership then magically said they could do it. I decided for being lied to that I was still going to cancel my membership. I spoke to the manager who was going to refund me my last month so that I didn't have to go back there and deal with them so he decided to refund me an amount that he decided to make up in his head different than my monthly dues... They want to make it as hard as possible to try to cancel or change anything but as easy as possible to take more of your money would not recommend going here if you value your money... I'm having to call my bank and report it is fraud to get my money back properly it should not have to happen
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February 2024 by Burrito J.
Tried to cancel the guest option on my membership and was told that they could not do it that I had to talk directly to the manager. Then when I told him I wanted to cancel my whole membership then magically said they could do it. I decided for being lied to that I was still going to cancel my membership. I spoke to the manager who was going to refund me my last month so that I didn't have to go back there and deal with them so he decided to refund me an amount that he decided to make up in his head different than my monthly dues... I want to make it as hard as possible to try to cancel or change anything but as easy as possible to take more of your money would not recommend going here if you value your money... I'm having to call my bank and report it is fraud to get my money back properly it should not have to happen
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January 2024 by Michael B.
This gym has so much potential, and used to be very good when new, but attention to the little things that matter is disappointing. There are two water stations. One doesn't work to refill bottles (you can take a sip from the faucet if that's your thing), the other consistently has the "red" light warning--CHANGE FILTER. Fix one, change the filter on the other...how hard is that? Weight/Pounds on machines are mostly missing, especially in the ranges frequently used. Hard to know, am I lifting 15, 20, 30, etc.. New decals for the entire gym probably cost $50 on Amazon. Come on man!
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January 2024 by Aliyah Al-Islam
I like that it’s a large gym, and there’s plenty of machines and equipment. I always visit this gym when I’m home for break. But a huge difference I notice between this place and LA fitness branches is the customer service. Whenever I visit any LA fitness branch there’s always someone at the desk, and someone to greet you. But with City Sports if there is someone at the desk, 9/10 they refuse to even smile or show some basic customer service. That’s my only complaint.
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January 2024 by M S G
This place is horrible. I believe the dudes name is Nico extremely rude and disrespectful he has no idea how to talk to people. He should not be allowed to manage this gym. He’s very very disrespectful and will start yelling for no reason .
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January 2024 by farima faizi
I signed up two weeks ago and I put my card on file to be charged on January 2nd since I was on vocation and I wasn’t using the gym. the reason I signed up because they had promotion long story short I went to the gym on 3rd of the month I was told your membership is cancelled because your card didn’t go through. They didn’t called text or email to let me know the card didn’t go through and canceled my membership. If I wanna cancel the membership I will have to let them know 30 days in advance but they canceled my membership because of promotion and didn’t even text or email me. DONT GO THERE, GO TO UFC!
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January 2024 by Yanira Lopez
Lots of great machines , staff is not interested in helping you if you are struggling with weight , they just ignore you.Horrible parking, again..HORRIBLE Parking.
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January 2024 by Raynato C.
I was followed into the parking lot and verbally threatened by the club manager at this concord branch that he would wipe my ass. Another female ganged up with the manager and lied about the incident to cover up his retaliation. Anyway, whoever was not at fault does not warrant him to follow me into the parking lot. Just to add on I called the cops and corporate operation off and they were useless. I will continually call them and complaint.
