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October 2023 by Shannon Lowery
I will start by saying I have bought many sets of tires from this place over the years when it was branded as a good year. Beware of asking for the out the door price. They didn't include the tax in the out the door price. So when I got there, the actual price was over $150 more than quoted. Also, they installed 2 tires that were manufactured 4 years ago in 2019 from their stock, then 2 tires they ordered with the manufacturers' date of 2023. These were put on my 2020 GMC 3500. 2 of the tires were manufactured before the truck. It took over 4 hours to install the 4 tires. I applied for and used the Drive Card to get the rebate and a free alignment. This place couldn't do the alignment on my truck, claiming it wouldn't fit on their rack, and they have no contracts with other shops, so I am out of the free alignment
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October 2023 by Brenda Copeland
They ordered my tires and called to remind me they had arrived to schedule installation. Remember to bring wheel locks key, I forgot mine but they had one that worked for my tires! Thank you so much for great service!
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October 2023 by rachel b.
Called in morning to get 4 tires change talk to Mike who answered the phone to him I need 4 tires switched out and a wheel alignment. He said he could do it ask me my make and model and said no problem to come in at 10:3" am and he'd get going on it brought my truck in at 10:30 then he said my trucks to big for wheel alignment machine Asked him why he asked me the make and model if he doesn't know what a dodge ram 2500 is even but thought I'd still help him business in changing my tires he told him 2 hrs he'd give me a call at 2:30 I called the first time and he said he only has 1 tire done emergency job came in then at 4:30 I called back mike again told me that they had one tire left to do that my truck would got on there rack and they had to use jacks to lift it I thought I should see for myself so I showed up at the shop to see if my truck was getting any work done to it when I got there it was on the rack lifted with both use tires still on the rear Mike came out and told me O I guess there two tires left to do the person working on my truck was absolutely clueless at 5:45 they finally fished 7 hrs and 45 minutes to change 4 tires insane i asked Mike what's the problem he said tires are heavy ..... what a joke im scared to death that the job was done properly the manager lied to me three time and the workers were over there heads there was actually cashew in my cup holder that weren't there when I dropped it off guess they had lunch sitting in my truck this establishment is a nightmare save your self the headache and take your business elsewhere if I could give minus starts I would beware
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August 2023 by Priscilla R
I called during lunch to ask if they had availability for an oil change. They told me to come right on down and Tire Choice called me within 2 hours letting me know they were done. I was very happy with the time it took for my oil change- I've waited several hours for my car to get done for an oil change, and most importantly, the guys who helped me today (I don't remember their names ?) were lovely and they had great customer service.Thank you Tire Choice! I will be returning when I need more work on my car done!
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August 2023 by eric kullmann
Clayton rd location. Nice manager, bad employees.I have been using this local business for years. But the past 3 visits have been awful. They told us it would take an hour and kept the car all day all three times. Twice for new tires once for an alignment. On one tire change, they changed the spare when asked not to and want me to pay to pull the tire back off to install the tpms sensor they missed.On my alignment the steering was crooked after and they didn’t tighten the skid plate bolts which then fell out and left my skid plate hanging. My tires were wearing funny so I took it to the dealer for a proper alignment. They showed me how bad the first alignment was and explained that they also left the lower control arm bolts loose.I cant believe I thanked and tipped the tech.
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August 2023 by Soraya D L P
Outstanding customer service, knowledge, patience and work ethics! Mike and his team helped me out with a tire issue. They were able to repair it and were so knowledgeable and kind. Thanks Mike and Team! Any future car issues, I now have a place to go. Highly recommended! :D
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July 2023 by Diana Princess
Excellent customer service! Dave is great. Genuine and legitimate work done here. They do their best to help you and you can tell they actually care about their customers. I drive from WC to Martinez just for the great service.
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June 2023 by Sam Frederick
Misquoted price on 1 tire for aprox a $30 difference. No help to resolve issue, except to remove warranty from the bill, which I never agreed to either. Seems they'd rather max one sale than have repeat bussiness.
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June 2023 by Eric White
Couldn't complete my install of tire sensors then tried to charge me $ 100 a tire to replace sensors with their sensors and wanted more $ for the labor for a wapping $489. Rip off for the Black Man . AMERICAN TIRE CO. on Railroad in Pittsburg CA is dope they took care of me for $88 lol that's great ?
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June 2023 by Dino “925 Mafioso” de Sanctis
You know what, I’ve gone here for years. These are the only ones I have let change the tires on my mustang. Last time I was there, maybe 2 weeks ago I went to put 4 new tires on my car. And an alignment. My car was there all day. Not only did they not finish my alignment because they didn’t want to stay an extra 30 min but they then told me my rim was hella bent. Looked like from taking off or putting on tire. They said it has been like that. But this is the only place I’ve taken my car too. I will most likely never come back here.
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May 2023 by Dino de Sanctis (DJ)
You know what, I’ve gone here for years. These are the only ones I have let change the tires on my mustang. Last time I was there, maybe 2 weeks ago I went to put 4 new tires on my car. And an alignment. My car was there all day. Not only did they not finish my alignment because they didn’t want to stay an extra 30 min but they then told me my rim was hella bent. Looked like from taking off or putting on tire. They said it has been like that. But this is the only place I’ve taken my car too. I will most likely never come back here.
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May 2023 by Jaime Valdivia
One of the best experiences with a tire shop I've had in a long time. The staff and manager Mike were extremely helpful. I will only bring my vehicle to the clayton Blvd location in concord for my future tire needs.
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April 2023 by Mar Abe
These guys have always been the best, having been coming here since they were Certified Tire. As a female, who can easily be prayed upon by male dominated auto service centers, having an honest repair shop close to home is critical. Thanks guys for always taking care of my family’s business.
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April 2023 by Jonathan Garcia
I bought 4 goodyear tires online for a little more then what they quoted me just for the one tire and brought them in to be installed. I dropped my car off at 10am and was told it would be done in a few hours. I called back at 10:30 because I forgot to give them my phone number and was told someone was already working on my car. At 1pm I hadn't heard anything so I called back and was told they had not started to work on my car and they were going to and it would be done in a hour. I came back at 2pm to find my car on the lift with no wheels or tires on the vehicle. 30 min went bye and 1 tire had been mounted. The workers were just talking in the back taking there sweet time and the one worker who was "working" on it had a food delivery service drop him off food and he threw his impact on the floor and sat down and ate his food . I didnt get out of there until after 3:15pm. I understand shops get busy and what not but they need to be more realistic on the time frame they give to the customers. I was extremely late to a appointment i had because I was told the vehicle would be done.
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March 2023 by Tara Nelson
Love how I took my vehicle in for a simple oil change and was left with a broken driver’s side mirror. Clearly their employee has no business driving or even being around cars if he cannot safely back a vehicle. Completely negligent and embarrassing for the business. They are ordering the part to fix it, which will not arrive for 2-3 days. Now I’m unable to drive my vehicle until it can be fixed, leaving me out of two days work. Obviously don’t take your car here for any type of service unless you want your property damaged.
