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September 2024 by Anil Patel
Been working with Mursal for many years. Will ultimately buy 3 cars within our family this year. Mursal and the dealership are great. Highly recommend.
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September 2024 by Drake Mather
Great experience Howard and Mursal are awesome! Helpful, experienced! Just great!
Love my new BMW.
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September 2024 by Dan Udoutch
Professional, knowledgable, responsive and friendly. What more can you ask for!
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September 2024 by Kevin Camera
This was the best experience I've had at a dealership in a long time. No, they didn't pay me to say this. I have never had issues with BMW Concord before (been a service customer for all my cars, and we bought my wife's CPO X1 here), but the new ownership seems to have really raised the bar.
I took my 440i in for new tires, because none of the tire joints had a full set. They couldn't get the wheels aligned, because apparently a California pothole of death I hit a while back had busted one of the suspension arms. Skyler in the service department spent probably hours working back and forth with me and my insurance agent, often sending information directly to them without my involvement - all before I had even gotten the work approved. He really stayed on top of things and made sure I got taken care of.
That car was getting near end of life, so I also went in to take a look at i4 leases during this Summer Sale promotion from BMW corporate. Mursal in sales saw me immediately, got a few things started in the background, and sent me a list of options. She came in the next day - on Sunday, her day off - to run some numbers for me and let me test drive two models. The deal they made was incredible! Seriously, they added some credits of their own on top of the BWM promotion, and I got a pretty loaded eDrive40 for a lower payment than I was being offered for Mustang Mach-E's which were >$10k less.
I found a car at Weatherford that had the exact paint and packages that I wanted. Since that was also a Sunwise shop, she arranged for that car to be reserved and transported over (also kicked off on her day off). So I got exactly the car I wanted at an exceptional price all ready at the showroom to pick up a day later.
Even the paperwork was quick and easy. Alexander took care of signing online, which I did from my own home. He quickly went through the options, let me make my own decision, and had an electronic documents ready for me to sign within minutes. The entire process took maybe a half hour. I've been held hostage in dealerships for hours before getting the Sales 101 treatment. Not here.
I really can't say enough good things. I took my car in, got surprise maintenance, and I ended up actually being happy.
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September 2024 by Mike Barash
Always a pleasure, which means I’ve acquired way too many vehicles… when it’s this easy to make my people happy on the road, I really have no choice but to come back for more. Thanks again James!!
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August 2024 by Terrence Connelly
Very happy with my experience leasing a car with Raquel Lopez and the BMW Concord team. This was my first experience but I checked references in advance and all my neighbors have been loyal customers for years with multiple cars from here.
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August 2024 by mary tollefson
Mike Wu was wonderful to work with! He was very informative, helpful and always kept us updated. He was not pushy,which I appreciate! Overall, a good experience and I got a beautiful car!!
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August 2024 by Roman Reykhel
Amazing service all around!
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August 2024 by Theresa Pepin
It was very professional and easy.
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August 2024 by terry im
Very calm low pressure shopping experience. Eugene, our sales representative was great!
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August 2024 by Chris H
Chris Reker absolutely great salesman. Made it such an easy transaction. Got back to me immediately and answered every question. Very knowledgeable. Highly highly recommend him. Very good experience
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August 2024 by Christine Rudes
It was hassle free and my sales agent was very knowledgeable and pleasant.
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August 2024 by Tara Lynne Alire
Really enjoyed working with Chris Reker. My car was totaled and I needed to get a new car right away. I expressed interest in the X3 and Chris quickly addressed all my questions and helped to get us to a quick close. I enjoyed the process from start to finish and have a brand new, beautiful car! The finance team was excellent as well. I learned a few tricks about my car when they helped me to set it up when I took the BART to sign the documents and drive my new car off the lot. Thanks Chris and the BMW Concord team.
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August 2024 by Foroud Hakim
Mursal was a pleasure to work with. Everything promised with regards to the vehicle and the deal promised was delivered!
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August 2024 by ma karen endaya
Lena was very helpful and transparent on everything. She is an expert on all things BMW. Being an owner of a BMW herself is also an advantage because she speaks with first hand experience. Zach, the GM was very friendly and took his time explaining everything to me and my daughter. Their patience meant a lot to us. Thank you BMW Concord.
