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January 2024 by Hazel Ayson
Came in today to look for a couple of sale items. We had a hard time finding an item, but Jay and Art came to the rescue. Not only did they go out of their way to find them, but they made sure we got the sale prices, got us a cart, and loaded my truck. Very helpful to us two old ladies! Very pleasant shopping experience. Another employee offered help as well!! Great customer service. Thank you!!!!
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January 2024 by Josh Christie
This store has the absolute best customer service. I had to order a new key fob for my Mazda CX-5, and they were able to get me an appointment/order my key promptly. It did take a couple weeks to arrive, but that is just the delay from the vendors who make these keys. They let me know as soon as it arrived, and were able to schedule me an appointment right away. The total cost is around 250, where the dealership was quoting about 1K!Case in Point:I was on hold for just a few minutes, and somebody jumped on the line to make sure I was not forgotten twice. Count me as a loyal customer.
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January 2024 by Sara Russell
Everyone has been so nice and helpful in this store. Really appreciate it.
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January 2024 by Eric Findley
Shelves filled, clean store, very helpful staff. Sales items clearly marked!
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December 2023 by Charlene Scanlan
Bill's staff are the nicest people around. Plus, whether I have a paint, plumbing or whatever issue, they usually have an answer for me. And I love their propane refills!
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August 2023 by Tim Galida
I would never get this kind of help and service at the big orange store. My father-in-law wanted to buy a big grill but they only had a floor model. KK was extremely helpful. She was patient and kind and got two helpers to load it into the van for us. I've waited plenty of tables and don't like being waited on but these folks made me feel like I owned the place. They've got a great selection, competitive prices, and employees that actually have useful knowledge. Bill's will always be my first stop if I have any hardware needs.
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July 2023 by Guy Ramirez
If this was the clerks name… Laura Lees at Ace on Clayton rd concord.Give that girl a raise! You want to talk about spot on customer service. I give her a 10/10!Thanks you for your cheery personality. I hate to say it but most trips to the store besides Ace, people just don’t have what it takes any more as far as customer service. I’m lucky if they even say hi and actually look at you.Well just want to say thanks. Keep doing what you’re doing.Guy
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July 2023 by Dominic H.
5 stars for Matthew! Great customer service and helped me (and my dog) find exactly what I needed. This is also the second or third time I've gotten great service from him, so thank you Matthew!
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June 2023 by t d.
Hate this store. I've been in here several times unfortunately and have never been greeted. Are these people always just busy when I walk in because it's awfully funny when my white husband walks in front of me he is greeted but not if I walk in first. I hate to play the race card but really. Every other person has been greeted when I'm in the vicinity of the front door when they are white. I hope I'm wrong but it's happened far too many times now. I think I'd rather drive the extra 15 minutes out of my way then come here again. They don't deserve my money.
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May 2023 by Andrea D
This Ace has the best customer service in the area. I have been to others around and I have never been treated better than here. Employees were so nice and willing to help. I found everything I needed without a problem. Will definitely keep giving this store my business. Thank you!
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May 2023 by Andrea Cortez
This Ace has the best customer service in the area. I have been to others around and I have never been treated better than here. Employees were so nice and willing to help. I found everything I needed without a problem. Will definitely keep giving this store my business. Thank you!
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May 2023 by Darrin Rice
Tools, plumbing, electrical, irrigation, home, garden, garage, even kitchen and outdoor entertaining -- avoid the warehouse experience and stop in at Bill's; very likely you'll find what you need right here.
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May 2023 by Karen S.
So I was getting into my vehicle as I heard Bill yelling at a young man telling him he's not selling him the water jug because he owns the store and the guy was stealing from him which he was not stealing from him Bill said he was calling the police because the guy had a gun we've never seen no guns he's crazy he drove across the parking lot like a bat out of hell almost hitting the young man. Bill got in his car and gone the young man spoke to police. What happen bill?
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April 2023 by Erica T.
Thank you to Matthew! Our puppy chewed through the cord to our electric heater and he was able to replace it on the spot in like 5 minutes! Great knowledge and attitude for all employees. Definitely my favorite Ace location!
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March 2023 by Public Name
Worst visit I’ve ever had—any every employee in there is rude and hands-off. No helpful spirit here that you can typically find at Ace. No basic courtesy, no need to shop here. Back to Amazon we go