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March 2024 by We The
This place used to be nice. Karen was so nice when she first opened up here. However, recently she's been so angry and has a bad attitude. If you can make the effort, Avis in Pittsburgh has better customer service.
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November 2023 by Houston Grass Station
They got me a truck fast and good serviceThanks
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October 2023 by Memo Gonzalez Jr
It's delightful to write about my positive experience with Avis/Budget Car Rental. The transformation I’ve noticed under the new management truly is remarkable. Let me take a moment to share a review of my weekly experience.Ever since the new management took over, i’ve witnessed an amazing transformation at Avis/Budget Car Rental. This positive change has made picking up cars for work, a task I do every Monday, genuinely enjoyable. It's evident that their commitment to providing excellent service has set them apart from the competition.One of the things that truly stands out is the friendly and accommodating attitude of the workers and manager. Their approachable nature creates a warm and inviting atmosphere, making each visit a pleasant experience. It's a testament to their dedication to ensuring customer satisfaction.I’ve never faced any hiccups while picking up my rentals. This level of efficiency and smooth process is indeed commendable. Having a reliable rental service is crucial when it comes to maintaining a consistent work schedule, and Avis/Budget Car Rental seems to be excelling in this regard.The management's focus on eliminating any potential roadblocks in the rental process is evident. With their streamlined procedures, you can quickly get yourself on your way to work without any unnecessary delays. This efficiency is undoubtedly beneficial in ensuring a seamless experience every time.With the combination of a positive and friendly staff, seamless rental processes, and efficient management, Avis/Budget Car Rental continues to provide top-notch service. It's evident that they prioritize customer satisfaction, and this dedication has made a significant impact on my experiences over the past year and a half.I highly recommend Avis/Budget Car Rental to anyone seeking a reliable and hassle-free car rental experience. Their transformation demonstrates their commitment to constant improvement and delivering exceptional service.I will keep enjoying the pleasant Mondays at Avis/Budget Car Rental and the effortless rental experiences. Thank you so much for making my Mondays a little less stressful.
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August 2023 by Mar M.
Worst service ever that lady in the front desk . Saying to be the manager .. Maria , got no manners to talk to customers .. I always order the services for our anual trip . Never a problem until this Asian lady , very very racist ..
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July 2023 by Mariana Escobar
I’ve rented from this location twice now. Both times I had no issues picking up or dropping off. I definitely recommend filling up gas at Costco before returning that way you aren’t paying the crazy gas prices Avis charges (3x more expensive)I would like to thank Karen for helping me in my last rental! Karen provided amazing customer service considering I picked up my rental at the last possible moment. Karen treated me very kindly and did everything she could to help me on a late Friday evening pick up.
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July 2023 by James C.
The person at the front desk took a picture of my driver license and credit card using her personal cell phone (identity theft?). She couldn't provide any rental agreement when I took the car. She couldn't provide any receipt when I returned the car. She said that the system was down. When I called Avis Customer Service three days later, they said that I never picked up the car (no show) and will start an internal investigation. According to them, Avis never takes pictures of credit cards and driver license because of security concerns. It's a huge red flag. Who knows what she will do with hundreds of credit cards and driver licenses on her personal cell phone...
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July 2023 by Katherine Y.
I rented a car through Costco Travel and this place had the best price and location for me. It was about $160 total for 4 days. When I returned the car on the 4th day. It was about 10 am in the morning and their parking lot was completely full. I parked right by the entrance, ran in and asked them where they wanted me to put the car. This guy came out from behind the counter and said he would move the car for me to the street. I asked if I had to sign any paperwork and he said no. BIG MISTAKE on my part. When I looked at my credit card statement a few weeks later, they charged me an additional $750 claiming that I returned the car two days late. I called their customer service. They insisted this location said that I returned the car two days late but was willing to refund me $680 of the $750 charged. I had no proof that I returned the car on time as I did not get a receipt. I would not recommend this place for any business. It is a scam. If you absolutely have to rent from here, get a receipt to proof that you have returned the car on time.
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March 2023 by William M.
The owners are inconsiderate and rude. I rented twice and had bad experiences. The most recent was a rental I reserved online and they wouldn't honor it.
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March 2023 by David Brokman
Extremely impressed with Avis Car rental in Concord, CA. We requested a full-size SUV but didn't expect the top-of-the-line Jeep Grand Cherokee. Leather, satellite, all the extra's at a price that their competitors couldn't even come close to matching. 5 Stars for Avis!!
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February 2023 by Jo Ann Wynn
Best car rental customer service I had in a long time. Thank You!
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January 2023 by when kunda
Now that they have new management at this location things are definitely improving. Cars are now clean and well maintained and not like before. Keep going!
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January 2023 by Ashlee Johnson
Gave me a vehicle with expired tags! Over charged me $308 on my rental which I had to dispute for a refund. Car had no gas, Dirty, and bad tags. Called for a replacement, she told me no since when the police pull me over they will run the tags and see they are good. Who the Hell wants to risk that? Like what? ! Worst experience of my life worst customer service. Never leave without receipt the lady at Avis will con you. I can’t wait to catch the lady
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December 2022 by Yakir Amran
The worst experience with car rental. The people who works here so unprofessional and telling you one thing and 2 days later another thing.Rented a car for 3 month and the first contract was for at least 6 monthThe lady who use to work here that submit my original contract didn't put any information regarding the car as well she mess with the contract.This lady not working here anymore and u can talk with no one because they blaming the people who rented the car.They started to "bully" me and keep saying that they will announced my rental as stolen although I'm still paying.Met with Brian and Mimi last week and was told they will closed the old contract and will open a new one with the same prices, came today to do so but now the raises the prices and lying about the conversation of last week.So I returned the car today and paid everything to close the contract, and i was over charge extra $200 and extra $60 for gas (Returned the car same as picked up, but the lady didn't record it)Milena was there to take care of my returning vehicle but she was so angry and unpleasant.Please do a favor for yourself and avoid rental from this branch in Concord.Literally, it killed my day.
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December 2022 by Alexander Iha
Last minute rental went smoothly. The car was clean and in good condition. Gina was helpful and great to work with. Thanks!
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November 2022 by darnell hester
rented a car from here and was charged twice. Went to get a refund and they berated me. Finally, Brian Corbin the Territory Manager found the second charge and reversed the charge. He blamed me for not reading the rental agreement. He hung up on me when I asked for his Manager! Never rent from this horrible place!!!