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November 2023 by Glen F.
Sergio is my service advisor. He is very intelligent and is great at his job. I would recommend Concord Nissan to anyone I've taken my truck in there three times and all three times. They did a good job and got it out as soon as possible. Thanks to the team. Great job!
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October 2023 by Shikher Singla
I had first talked to Bob about the Nissan Rogue a few months ago. He did not pressure me to make any decisions that day and offered me his card. I reached out to Nissan to schedule an appointment to test drive the Rogue and he answered within an hour to schedule the appointment. He was very accommodating around my schedule and walked me through the process. He kept me informed on where we were at every step of the way and helped me understand how we go about everything. He was professional and calm. No pressure at all! I greatly appreciate Bob advocating for his customers and helping me leave the dealership with exactly what I was looking for. Thank you Bob!
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October 2023 by Sharif Ibrahim
I love my guys at Concord Nissan service. They always keep me informed on what I need, what I will need in the future, and give me all of the best deals on my regular maintenance oil, changes, and tire rotations. I tell everybody I know the guys at Concord Nissan are honest and awesome. ??
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October 2023 by Charles Wedge
I didn't feel pressured the first time I stopped by to look at a Leaf. I spoke with Julian and then Jay. I told them that I was going to look at a 2020 right after this and asked a TON of questions of Julian about the deal on the 2023 Leaf. He answered them all like an honest friend and was extremely helpful. I have already recommended them to a coworker who is going to stop by and look at getting himself a 2023 Leaf.
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September 2023 by Darren Banke
One of the best experiences I’ve had at a Dealership. Came in for transmission and break service. Shawn my Service Advisor was very professional. He made sure I had a shuttle ride back and forth from my home. He called me to let me know I could wait on the break service. His honesty earned my trust and allowed me budget for the cost of the repairs. I will definitely use them again!
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September 2023 by Joshua Anderson
Bob and Julian got this deal done quickly. Excellent customer service. Extremely friendly. Made me feel more like a friend than just a customer. I will definitely buy my next vehicle from Nissan of Concord because of Bob and Julian.
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September 2023 by Vanessa Williams
Zachary and Tristan were fantastic. Zach worked to get the exact car I wanted delivered and was proactive so that my time in the dealership was efficient. He also lead me through a full orientation to the car including a training on how to use and service the vehicle in the future. Tristan took a genuine interest in making sure I had all the information I needed to make final decisions when it came to financing. I couldn't be happier with my new car and I will be sure to return to Concord Nissan for service and future car needs. THANK YOU!
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September 2023 by Jose Hernandez
Came in for major maintenance and a recall. Sergio did everything I needed and helped with lowering a transmission replacement cost, which helped me financially. I buy Nissans because I like the style. I will be going to Concord Nissan for everything I need since they treated me like a friend/ family vs a transaction. Especially for me having my car serviced their for the first time.
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August 2023 by Laura Singh
I had an appointment at 9 was told car would be done by 1 probably sooner but 2 for sure. It was done at 2:40 pm. I had to reorder weather stripping for car door 3 times. After a year Sergio ordered it again and said he should be there the following day, and he would call to set up a time. The following day parts dept called said they had part someone would call soon for appointment set up. No one called so I called three days later. Antioch Nissan has been trying to fix my passenger window from squeaking twice now. And again it’s is making same sound. I am not sure why I gave to bring it in every summer. They grease the motor just to bring it again the next summer at what point will they tell it, after warranty expires.
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August 2023 by Sabrina Castor
They replaced the battery in my key for free which was nice. They offer a complimentary shuttle service when getting the oil changed. Prices are a bit high (over $200 just for a diagnostic).
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August 2023 by I W
Concord Nissan has been my go-to service team since my purchase. The team is thoughtful, professional, yet friendly with courtesy as an apparent standard.Looking forward to returning to finish up the 40,000 miles service recommendations
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August 2023 by Robert Ridout
Greeted by Sean service advisor promtly. Polite and courteous.As I waited for car he came in and told me car was ready. He went over everything with me.I was then on my way home!Excellent!
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July 2023 by Rick H.
I just helped my elderly mother in law buy a new car from these guys. Fisel, the sales guy was super helpful and patient with the process, highly suggest him. The finance guy (I forget his name) was straightforward, full of great help and info, and non aggressive as well. Great experience!
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July 2023 by Iris Fox
The service on the vehicle was fine, but the customer service is the issue. Representative told me he would give me 15% off my total which was around $1700. So, I was expecting around $255 off. However when I went to pay, they told me there is a CAP on the discount. So, even though it was still labeled as 15% off on the paperwork, I only actually got $150 off, which is around 8.5%. That is the first time in 14 years dealing with this location that I felt deceived.
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June 2023 by James M.
Prices very high but most importantly, they manufacture expensive non existent issues that must be "urgently" fixed. Other mechanics later confirmed that alleged proposed required repair isn't needed.No matter how good an auto service is, if i cannot trust it, i will never use it. If they manufacture un necessary work, not sure if i can trust work quality either.
