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January 2024 by Stephanie G.
Only one person in the store helping people and he didn't even know what he was doing and had to call his supervisor (not sure where he or she was at, probably hiding in the back) to ask questions.
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December 2023 by Becca C.
Most useless and unhelpful staff i've ever interacted with ever. Every single time i've been into the store, customer service is horrendous, Product/service knowledge is absolutely Zero, and just a waste of my time. If i wanted to sit on hold for an hour, I would've done that. They will just tell you to call a phone number and that they won't help you (when in reality they are either Lazy or incompetent). DO NOT WASTE YOUR TIME. If you need something from AT&T, just call. Don't bother with these people.
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October 2023 by Kitty H.
Came in with a minor problem that I thought was major not only was this matter handled quickly and efficiently the gentlemen that were there in store were so nice ! Thank you so much !
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August 2023 by Kristen Story
Both times we went in to this store we had the pleasure of working with Justin.He was very helpful and patient and knowledgeable. He was attentive to all the cut that came in and greeted them and let them know a ruff wait time.Justin has spectacular customer service and is very helpful. He answers all out questions and wasn’t pushy. He I a joy to work with and we will go back only to work with him.
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July 2023 by Brian Couch
I had purchased a new iPhone and was having trouble getting my existing AT&T service to active on the phone. I walked into the store on a Saturday afternoon (6/3/2023), and Natalie was able to help me get activation completed within a matter of minutes. Thanks so much for the great help, Natalie!
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June 2023 by Jana A.
The worst customer service experience ever! I came in on 6/14 for new SIM card. The guy was on his phone surfing internet instead of trying to help me. He said he can't help me because he doesn't know anything about logging in. Totally useless. He should be fired immediately. He's not helping customers whatsoever and is rude. I was the only person in that store! He could have given me new SIM card and activated it. Instead he sent me to another store. WTH????
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May 2023 by Maria C.
This is a small location. Only two representatives so there was a wait but no acknowledgement of any other customers while working. How about a hi welcome in we have a 5 or 2 hour wait etc etc. all I got was crickets.
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April 2023 by J Son
Staff was very friendly and helpful. Antonio and Genaro were able to help my mom with issues with internet account and billing.
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February 2023 by Angel S.
All the bad reviews were years ago and old staff. This store is the place to go now. Antonio is the man, he's helped me upgrade to a new IPhone and also add a new line to my plan. Service was great, was there for 30-45mins and out the door. His attitude is great and will multitask to help out any other customer in the door. He's knowledgeable, friendly and approachable. Ask for Antonio! 10/10
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January 2023 by Randy D.
As a former AT&T / SBC / Pac Bell employee I'm sad to see what has happened to Ma Bell.... a while ago I came to this store to check out new Iphones and try to get a new plan as I was running up my bill... the store manager and another employee reviewed my account and said I had accumulated so many credits or loyalty points as a retiree I qualify for a free tablet or Apple Watch. I didn't really need it but chose the tablet. I'm now being monthly installment billing for it :-( I go back to the same store - find all the previous employees have been replaced and nothing they will do - can't return it. Sad as to previous employee behavior and sad for not accepting responsibility for previous "slam" ..... and how often to they do this to other customers - not just former employees?? :-(
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November 2022 by The_Jakester
Great service best customer service I have had at an att store
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May 2022 by Elaine Gans
I went in to get help with my new phone. Their systems were down, but Dolly and Kevin went over and above to help me and were so pleasant and nice. A pleasure to deal with them and they took care of me and solved my problem. Thank you Dolly and Kevin!
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October 2021 by sandy cespedes
Representative Francisco went above and beyond to help me with my dilemma!He was professional, attentive, listened to my concerns, never did he make me feel rushed!Representative Francisco is an asset to your company and it is his willingness to help that represents why I have been an AT&T customer for so long!Thank you Francisco!
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July 2021 by Janet A.
Go to any other AT&T store just not this one. Rude! Inefficient! I had a screen saver put on my phone, which I had bought at another AT&T store. I also bought an Otter case. He put the screensaver on and left bubbles and then basically told me to beat it. Any other store but this one.
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April 2021 by Mattie Peckenham
I got great customer service as did other people who came in to the Ygnacio Valley store!
