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July 2024 by Kara Thomaselli
The automated system is absolutely worthless
They make it impossible to speak to anyone
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May 2024 by David Hays Jr
Your drivers are always on schedule and very quick and polite
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May 2024 by mike pearson
Calling in was a disaster and I almost changed companies ! But they promised me some money back and never did!! Maybe next time I will check around bbc?
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March 2024 by Nicklaus Rodriguez
ZERO STARRegrettably, the propane delivery and service experience with Amerigas has been unsatisfactory. Despite assurances that we would receive a courtesy call on the scheduled delivery day to provide an estimated time of arrival, this commitment was not upheld on multiple occasions. As a result, I had to take sick leave from work to ensure someone was present at the residence, only to find that the service never arrived, and no notification was provided. This occurred three times.Another issue is I have been smelling strong smell of gas in the house ask for service check. they keep on sending drivers and drivers keep saying they cannot do it they will send a service technician but nobody came instead what came is a $300+ bill for a service that was never performed. What a scam.Furthermore, when attempting to resolve the situation through customer service, the representatives displayed a lack of knowledge and professionalism. Requests to escalate the matter to a supervisor or pose more complex inquiries were frequently met with abrupt disconnections. Consequently, we have been without heat for two weeks, and the company has demonstrated a distinct lack of empathy or urgency in addressing this unacceptable situation.I am a new customer and they left me with no heat for the 27 days and still running. Dealing with this company was a nightmare and will NEVER RECOMMEND to anybody
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March 2024 by Sam Sperry
Overall, we've had a good experience. The delivery drivers are a delight to work with. One distressing experience earlier in the year involved being billed for deliveries on both January 16 and January 19, but a ticket was left only for the January 19 delivery. It seemed very unlikely that deliveries had been made to us that close together. However, when I was unable to establish that the January 16 delivery was made to another nearby address, I went ahead and paid it. It took awhile to get it straightened out, but eventually you credited us with that payment by applying the amount against a subsequent bill. All's well that ends well, and going forward I hope to have a ticket left by the delivery driver each time.
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March 2024 by Dan Rowe
Unable to communicate with local delivery source. Total obfuscation as to my being on auto delivery...advised to keep track of needing service myself. General system malfunction!
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January 2024 by arianna martino
Terrible customer service. Terrible delivery service. Terrible company
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August 2023 by D M
The last delivery we had I happened to be in the yard. I don't receive a call before arriving. Why is that? We have an electric gate. It must not be pushed open. We've been having the phone call arrangement for years.
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June 2023 by SG PERKINS
Attempted delivery on day of week, when always requested delivery on Sat. only.Then did not complete delivery for 4-5 days, but was told, that each of the subsequent days that was the day of delivery, causing undue “special arrangements” to make sure there was somebody available to open gate on property.Very inconvenient and unprofessional. If not such an inconvenience to me, I would certainly contract with any other delivery company.S G PERKINS
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April 2023 by Mike & Trina Bounds
Worst response time ever. Submitted an emergency request they responded a month later after we fixed the issue ourselves. Charged me $328 for a service ticket they didn’t even complete.if I could change companies, I would.
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March 2023 by Dennis Burkman
Simple to use the internet with their company to order. Delivered gas quickly. Gave plenty notice. The driver is a great guy. All of their drivers have been great.
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March 2023 by Brian Walgenbach
Smooth and easy, filled our tanks we they were low, timely and hassle free.
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January 2023 by Seyed Abdolreza Lavasani
That's the worse customer service I have ever seen. When you call, you have to stay on the line for more than 45 to 60 minutes until the first person picks up the phone. Most of the time, they can not help with any service. And you need to call again and again and send a few emails. Until someone contact you.
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January 2023 by Georg Lehmann
Sad service. Inaccurate estimation of remaining propane level. Last minute delivery and not even filling up the tank more than 35%.
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January 2023 by Farzin - Seyed Lavasani
That's the worse customer service I have ever seen. When you call, you have to stay on the line for more than 45 to 60 minutes until the first person picks up the phone. Most of the time, they can not help with any service. And you need to call again and again and send a few emails. Until someone contact you.
