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October 2023 by Robert M.
I've moved multiple times cross-country and between Canada & USA as well. U-Pack far exceeded the competition for service, ease of use, and price. I will use them again. The entire process was smooth and the size of the relocubes is super convenient compared to one giant container.
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July 2023 by Divynah F.
Honestly, I was extremely pleasantly surprised with my moving experience!!I got quotes from just about every other possible moving company out there, and u-pack gave me the best deal. Some of these other companies were quoting outrageous prices. And the ones that had cheaper quotes were either companies that had bad reviews and people reporting that they tacked on lots of charges after the fact, or services that would have very small sized containers where I wouldn't be able to actually bring all of my things over.U-pack had the best combination between good price and getting the job done as it needed to be. Obviously you still have to have your own movers, but it's completely worth it.When it came to the storage truck being dropped off at my first location in Long Beach California, there were some complications with the truck fitting near my storage unit as well as city regulations in LBC. At first I was worried because they didn't think they could leave the truck anywhere close to where I needed it, but I spoke with a manager who helped me with a game plan, made some suggestions, helped me find movers and adjusted my quote to a lower rate for that moving company to bring my things &'pack it at the u-pack storage facility near by instead. I really appreciated the good customer service.They also gave estimated delivery dates that were reasonable, and then ended up being way ahead of schedule and getting my things to my new city across the country in less than a handful of days. It was impressive! (especially because this is a High moving season) And I had set this whole thing up kind of late so that was a relief .Truly a way better experience than I expected!
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February 2023 by Christina Garcia O.
What lifesavers. We moved from California to Texas. Pricing professional movers was about 25k.I had always used Pancho's Moving because they are very careful and pack to avoid damage to glass inset and mirrored furniture. He couldn't travel to Texas (but does other states) suggested ABF (UPack) .They are uber professional, courteous, helpful in guiding you to the process. Truck was delivered and picked up on time. You then track the location of your truck so you know where your stuff is. Best of all, it's safe and secure because they only park overnight at ABF facilities. Drivers never leave the truck unattended.DO NOT PACK THE TRUCK YOURSELF. Hire professionals to do it. Forget about movers who contract the job out. Find a smaller company with long-time employees. Why? A team that have worked together work efficiently and have packed all manner of items. There is a lot of vibration, things shift. Minimizes the risk if your packing crew is experienced.In the greater Los Angeles area I can't recommend anyone better than Pancho's Moving at 818 400 3855 for moving and/or packing.
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September 2022 by Mariyah A.
We've used this service several times. They haven't failed us yet. They pick up exactly when they tell us and drop off when they tell us. They communicate with you the entire time. It has proven to be the safest and more affordable way to ship/move thus far. You get both!! That's a win win !!
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July 2022 by Trina L.
Great experience definitely made our move from state to state so much easier and hassle free make sure whoever packs your trailer knows what they're doing or you're gonna waste so much space
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May 2022 by Bernabe Ramos
Great service!
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March 2022 by Patty M.
U-Pack came to me highly recommended and they did not disappoint. There was a bit of a hiccup on the arrival of the containers when I needed to be packing them but after a phone call from a very panicked customer (me) they made every effort to get the pods to me and gave me a discount because of the missed delivery date. When they were delivered to our new home, not a single thing was broken or missing. The delivery/pick up drivers on both ends were fantastic - pleasant and efficient. I don't plan on moving again but if I do, I will use U-Pack again. It took all the stress off when we were between homes for several months and I knew my household goods were safely stored in a location near where we would purchase our next home. Be sure to check that there is a storage facility location that will work for you if you will have a delayed arrival like we did. Thanks U-Pack and ABF!
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March 2022 by Hank B.
We chose U-Pack because we didn't want to drive a truck cross country and it was less expensive. We had the benefit of having a fully furnished home waiting for us. Everything worked perfect except the containers showed up a week late. I would use them again but if I had an empty house waiting for me I'd look a lot closer at options.
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March 2022 by Ray
Great customer service. Friendly drivers, good communication throughout the process, and very accommodating to our needs during our move.
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November 2021 by Ann P.
Don't waste your money, energy and frustration on anyone else. Planning a move is stressful enough-don't trust your move to anyone else. Don't give uhaul, Penske, budget or a full service moving company your time---they will only rip you off like they did me. I called ABF in a huge panic on the day of my intended move after a moving company wanted to charge me $20K to do the move after quoting me 7500. ABF had a trailer out in 2 days and delivered it several days earlier. If I ever move again, I will use ABF.
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October 2021 by Valerie C.
I've used UPack for two separate cross country moves two years apart, and have been extremely pleased with the experiences on both. From the reps who helped me decide how many cubes I would need to the truck drivers that they contract with who drop off and pick up the cubes, everyone is friendly, helpful, and responsive. I'll be moving my mom cross country again soon and will definitely use them again. I highly recommend them.
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July 2021 by Bernice Avington
Everything about UPack rocked! Handled changes easily, delivered on all commitments- super friendly drivers, and dispatch people. Extremely happy!Services: Interstate moving
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June 2021 by R L.
Great experience moving across the country with U-Pack! Our ReloCubes were stored at this location until we were ready to have them delivered. The customer service at the call center setting up the move and at the locations in VA and CA was excellent. Our new home has a small driveway that could only accommodate 2 cubes at a time and we had 3. The team at this location worked with us to deliver 2 specific cubes (we needed our bed!) on the first day and deliver the 3rd one later. The only feedback I would have for improvement is that the cubes were labeled A, B, and C at some point after pickup instead of using the numbers on the side of the cube. We didn't know which ones were A, B, or C. This caused extra work for customer service and dispatch to determine which cubes we needed. They worked it out though and delivered the 2 cubes we needed first, which we appreciated very much. If you go with U-Pack, properly loading the cube is important. We watched the videos on their website and used ratchet straps to secure our items. We also hired movers to pack the cubes who were familiar with how to pack them. Our items arrived undamaged. While moving is not pleasant, our experience with U-Pack was.
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April 2021 by Shawn S.
Overall my experience with U-Pack was good! I liked the convenience and scheduling. The drivers were very professional and great people to work with. The dispatchers were also very helpful in communicating arrival and departure times. My only issue is with the handling of my trailer. It was moved many times from pick-up to drop-off, and even loaded onto a rail car. As such even though the contents were secured very well some items shifted. Some of the shifting could have only happened from an extreme jolt to the trailer. It also seemed as though there was excessive vibration of the trailer which caused a lot of superficial and cosmetic damage to many of my belongings. I had purchased and used 16 E-Track ratchet straps to secure the contents and more than 50 moving blankets to protect my belongings. I spent three days loading the trailer being very careful to ensure that everything was secured and protected properly. I can only imagine how much more damage would have occurred had I not been so diligent. If I had known in advance that U-Pack was going to load my trailer onto a rail car and also transfer it to other shipping companies then I might have considered other options. I would have preferred that the trailer was driven from point-to-point rather than being handled by so many different entities.
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March 2021 by Bob C.
U-Pack worked great for our move across country. Good price and we filled a 27 foot trailer. It felt good to know our belongings would remain on the trailer that we loaded in Long Beach and not moved into containers. The secret is in the packing. Pack tight and secure. We had a lot of glass items including 4 china cabinets and all made the trip safely. Nothing was damaged. U-Pack also stored our items on the trailer for 3 months. A bit expensive for the storage but understandable given the need for moving equipment at during Covid. We recommend the service.
