OneUnited Bank provides excellent and professional customer service. The process to open an account is simple and easy. Representatives are knowledgeable, courteous, and resolve issues in a timely manner. They provide amazing support, helping customers with complex matters like estate accounts and stay with them until problems are resolved. The service makes customers feel cared for like family and that someone is on their side. Customers walk out feeling better than when they came in. Some express interest in business services and note that a non-secured credit card option for those with good credit would be a welcome addition. Overall, customers are excited and happy to be with the bank.
Operator today was very professional both of them thanks
February 2023
She was very knowledgeable and enlightened me as to why my card wasn't working because it had expired. She also told me I should received my new card in the mail by now which means it got past me some how so I need to pay more attention to my mail.
February 2023
Happy an please at this time but I am Interested in starting back my hot shot service again an testing your black buisness interest.
