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January 2024 by T. Bradford
TITLE:Terrible customer service: Adrian (employee name).NARRATIVE:I came to the store to purchase a new phone.When I walked in, Adrian was standing by their door that leads to their stock room. He checked his watch, then acknowledged me by raising his finger.When he returned from the back, he asked how could he help me. I asked for a specific phone and color. He stated that he did not have the item, so I asked if he could check the system for another store’s inventory. He replied that he could, but if the supply was inaccurate because of the display numbers or missing product, it would give me a bad customer experience, so he chose not to. He then proceeded to ask what I do for work and if it was related to me being a first responder. After answering no, he dropped the conversation altogether.At that point I stated, “I want you to know that you just gave me a ‘bad customer experience’ while trying to avoid me having one.” He asked how, so I proceeded to share with him the following:THE ISSUES:“1. When I walked in, you never spoke or introduced yourself. You gave me a finger.2. You gave minimal effort by telling me that you couldn’t look up inventory and that I needed to call, instead of offering to call a location for me.”At you that point (ironically) he looked baffled and said “You expect me to call every store???” And I replied, “Isn’t that what you expected of me? I wanted to continue, but instead he dismissed me and went to help another customer. My issues continued:3. He proceeded to up-sale me by asking what I do for work, etc., before resolving my reason for entering the store. I assume they get credit for this process.CONCLUSION:Ultimately, the worst part about the experience was Adrian using the case of shielding me from a bad customer experience to hide the fact that he wanted to give minimal effort. Then when I very politely pointed it out to him, he dismissed me. I would not have felt the need to write this if those two instances did not occur.If you want to help Adrian boost his employee credits while doing all the work yourself, definitely patron this location—at least that’s the experience that I received. If not, I advise using a different store to spend your money.
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January 2024 by Tremeal B.
TITLE: Terrible customer service: Adrian (employee name). NARRATIVE: I came to the store to purchase a new phone. When I walked in, Adrian was standing by their door that leads to their stock room. He checked his watch, then acknowledged me by raising his finger. When he returned from the back, he asked how could he help me. I asked for a specific phone and color. He stated that he did not have the item, so I asked if he could check the system for another store's inventory. He replied that he could, but if the supply was inaccurate because of the display numbers or missing product, it would give me a bad customer experience, so he chose not to. He then proceeded to ask what I do for work and if it was related to me being a first responder. After answering no, he dropped the conversation altogether. At that point I stated, "I want you to know that you just gave me a 'bad customer experience' while trying to avoid me having one." He asked how, so I proceeded to share with him the following: THE ISSUES: "1. When I walked in, you never spoke or introduced yourself. You gave me a finger. 2. You gave minimal effort by telling me that you couldn't look up inventory and that I needed to call, instead of offering to call a location for me." At you that point (ironically) he looked baffled and said "You expect me to call every store???" And I replied, "Isn't that what you expected of me? I wanted to continue, but instead he dismissed me and went to help another customer. My issues continued: 3. He proceeded to up-sale me by asking what I do for work, etc., before resolving my reason for entering the store. I assume they get credit for this process. CONCLUSION: Ultimately, the worst part about the experience was Adrian using the case of shielding me from a bad customer experience to hide the fact that he wanted to give minimal effort. Then when I very politely pointed it out to him, he dismissed me. I would not have felt the need to write this if those two instances did not occur. If you want to help Adrian boost his employee credits while doing all the work yourself, definitely patron this location--at least that's the experience that I received. If not, I advise using a different store to spend your money.
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January 2024 by Noah R.
Big Shoutout to Jonathan for all of his help within this week. I did a whole trade in process and he was super helpful and thorough with instructions and made the whole experience smooth! Appreciate all of his help :)
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December 2023 by Jasmine L.
I had an excellent experience at this ATT store. Adrien and Alfredo helped us transfer one Cricket line android to iPhone and upgrade another iPhone. They were patient, attentive, and professional. They are very well versed in the technologies needed to accomplish what we needed done and they kept us informed every step of the way. Alfredo also applied our new phone protectors and he treated our phones like they were his own. Both were also very friendly and funny which made the experience much more fun and relaxing.
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December 2023 by Yanniiee
Liseth gave us great customer service and was very nice and patient. She helped us purchase two Apple products and upgrade one. She answered all of our questions thoroughly to help us get the best rates possible. Great consultant overall!!
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November 2023 by RM
The whole store has a great environment to it. The security is kind and greets everyone who enters and exits the store and even opens the door for you! Celeste is very professional and makes sure everyone is well taken care of when it gets busy. Thank you I look forward to coming again. I love the service at this location. Highly recommend for those who appreciate great customer service ?
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November 2023 by Andre Gee
M was the store rep that helped me out. She's very good at her craft. She made it easy for me transitioning to a new phone. Not to mention her customer service skills was, if not, the best in that store. She deserves a raise and then some!
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October 2023 by Faviola B.
Just wanted to give Alfred a shot out for doing such a good job...he answered all my questions was very knowledgeable about the product he was selling...he was also every welcoming from the moment we called in... he made the transition very easy,definitely recommend coming in and talking to him, if any managers see this please let him know his doing an amazing job
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September 2023 by isidro velazquez
We are really happy with the service, Liz was really nice and help us with everything we needed. She did a great job, would definitely go back because of her.
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September 2023 by Mireya Diaz
Liz was a great help to us. Really satisfied with the customer service.
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September 2023 by Ariyah Berry
the service was very nice & the employees where very cool and not rude very helpful I love it
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September 2023 by MS. BROWN EYES
Great customer service and quick service. Was only in there 5 mins!
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September 2023 by priscila velazquez
liz was super helpful extremely satisfied with my visit
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July 2023 by Tamise Ross
Just want to thank Alfredo for all his help he was so helpful and attentive customer service was just Awesome
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July 2023 by Ivan Jimenez
Alfredo is a nice guy, good at his work. He provides excellent and quick customer service.
