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July 2024 by Benjamin Cristobal
Very bad experience for me, they robbed me
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May 2024 by Patricia
Great deals!
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May 2024 by David Rojas
This afternoon I stopped off at the Verizon Store located at 5438 Whittier Blvd. City of Commerce to see if I can get some assistance on my Smartphone. My phone had not updated my incoming messages or emails since the day before.
I was immediately greeted by Jessica who offered to help me with my phone. Within a few minutes, she was able to power off and then power back on my phone and my messages and emails updated. Jessica also showed me how to power down my phone in case I have the same problem again.
Thank you Jessica for your Outstanding Customer Service!
David R.
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March 2024 by Leilani Marie Arias
There customer service was A1 Jessica was so sweet and patient with me and my daughters and her boss Miguel , helped us out on our bill ! I highly recommend this place ?
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January 2024 by Ephraim Noorani
Friendly and knowledgeable staff
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January 2024 by ALEX HNRQZ
Took bit long getting service
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December 2023 by DAN APPLE GATE
Took bit long getting service
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December 2023 by Jose A.
Please sort the staff out. I went to do upgrade but they ran out of stock on Saturday but decided to order it online just to find out I can pick up my order. Looks like one staff was lazy to check the back when I went there personally but one staff took the time to fulfill the online order. I go there I gave my info and received the order. Not sure if the staff who said they are out of stock was hiding once he saw me coming to pick up my order I did online
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July 2023 by Alberto Rodríguez
I have been using the $70 prepaid service for 3 months and it is a completely rubbish service, they leave me without line at any time, the internet is terrible... I regret switching to this company
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July 2023 by Alex-ML
Excellent service from the staff, only the plans are a little unfair for clients who have few lines.
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July 2023 by Doctortas Vazquez
Excellent.
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July 2023 by A1youngboii
Don't go here they lie to you about your contract that you sign , they make you sign the contract and don't let you read it , the guy I think his first name is Christian but last name forsure ((((BATISTA)))) he wears glasses he will not let you see the contract but after seeing this post he might now let you guys, Avoid THIS GUY!!!! THEY CHARGE YOU FOR AO MANY CHARGES THAT ARE NOT WORTH THE LINE AND ALSO THEY WILL TAKE YOUR Trade IN AND SAY THAT YOUR PHONE YOU GET FOR FREE WHEN YOU SWITCH WILL BE FREE 100% BUT THEY WILL CHARGE YOU FOR THE PHONE STILL WHILE PAYING YOUR PHONE BILL. WORST PLACE TO GO TO THEY ARE CHARGING ME FOR THE PHONE AND I ALREADY GAVE BACK THE PHONES AND I CALLED CUSTOMER SERVICE 3 TIMES AND THEY DONT KNOW WHY MY PHONES DID NOT GO THRU. THEY WILL STEAL YOUR MONEY AND PHONES.
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June 2023 by Jesse V.
If I could give this place zero stars i would. I can't do it because it won't let me leave this terrible review for this store. We were DECEIVED and LIED to when performing changes to the wireless account. We went to the store to fix an issue with a couple of the devices on the account. An employee by the name of DAVID assured us he would be able to fix the issue without fail and restore my insurance coverage on all my devices that I had active. The issue was never fixed and upon returning to the store and providing text message proof to the employee and store manager, they stated that they could not fix anything and that my insurance coverage could not be re added. I've been a customer of Verizon for almost 15 yrs and not once had I been unsatisfied until now. I guess loyalty and thousand of dollars spent mean nothing because they failed to even offer an alternative or resolution. I asked to have someone higher than the store manager look into my situation and was denied the request. I highly recommend you do not come here. They will mislead you and screw up your account for sure
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April 2023 by Sean M.
Hernan & Ulisis and we're fantastic. Hernan walked us through the entire process of getting our hotspot and we had a great time. He kept it stress free and was very knowledgeable! Thank you guys
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April 2023 by Yvette S.
I chose their "24/7" locker pickup thinking it would be super convenient to pick up my new iPhone. Boy was I wrong. I promptly received a message that my order was ready for pickup. Drove about 40 minutes to get here. I arrived at around 6:15 (6pm is the store's closing time) and put in my info on the screen, clicked the security link I was sent etc. I expected a locker to open but absolutely nothing happened. The locker was stuck, I flagged down a guy inside to try to help me. He was useless, couldn't even get the locker to open for me. God forbid they lift a finger. Sure they were closed but 1000% not my fault the locker did not open! You cannot offer 24/7 pick-up and not give 24/7 pick-up.Ultimately, I had to cancel my order and now I'm stuck in this hell of a loop waiting for my trade-in device to clear for trading in again, and my "contract" to be fully cancelled to re-do this thing all over (at a different location, if that wasn't already obvious). Steer clear of this ghetto location.
