-
November 2023 by Genie
Decent assortment. Service staff were super friendly and helped us with our purchase. Thank you!!
-
November 2023 by Stella Chen
There was no customer in the store but no one took care of us. I want to get a new one but server told us the display was new. That doesn’t make any sense. Bad service!!!!!! Two guys just stayed at the checkout till the end.
-
November 2023 by Dee L
I was disappointed with the customer service I received at this establishment. As someone who enjoys retail therapy, encountering poor service really dampens my experience. I had a question about a luggage lock and approached the supposed store manager, Jimmy. Unfortunately, his response was not only demeaning but also came across as sarcastic. This initial interaction set a negative tone for my visit.Hoping to quickly leave the store, I proceeded to the cash register where I encountered Ruth, who was equally lacking in customer service skills. The overall experience was subpar and highlighted a clear lack of management skills within the establishment. It is evident that the staff could benefit from additional training to improve their customer service skills.While the store may have the potential to increase its revenue with some training, it is currently lacking in providing satisfactory customer service. I hope that the management takes this feedback into consideration and makes the necessary improvements to create a more positive and enjoyable shopping experience for customers.
-
November 2023 by Melissa Lamberti
Some of the older Samsonite ranges are priced with a larger discount. I wouldnt say the store is really clearance, not the best Samsonite clearance products - discounts aren't large enough. Other stores like Ross Dress for Less have better Samsonite items at a cheaper discount
-
November 2023 by Chris Talakouras
Very pushy salesman in this particular store, nake people feel very uncomfortable, always pushing to sell extra items and non stop talking
-
September 2023 by Luis Zanic
excellent staff & luggage store
-
June 2023 by N S
All my travel stuff almost from samsonite, very innovative nice staff always ready to help and get me the latest offers. Thank you
-
May 2023 by christineqp
I never write reviews but I will write one for the terrible customer service over the phone. I was at a different store that carried samsonite luggage but didn’t specialize in luggage, It was a department store and they weren’t trained to know the specifications. I was curious about the weight of the luggage so I called the actual Samsonite store hoping to get some help and it was useless. A man answered and I explained my situation and asked if he could give me an idea of how much Samsonite luggages from the light to the heavier side weighed and he couldn’t answer a single question. I was getting frustrated and asked so you don’t know how much any of the bags weigh? He got really upset that I was direct but it’s a totally appropriate question. Weight of the luggage is the most important information when traveling. He told me I don’t appreciate your passive aggressive tone, it was a direct question, if your embarrassed you should be. You should know your products especially a question that pertains to the weight, the most important information to know with luggage. He proceeded to tell me he’s the manager and I told him well I’m shocked you don’t know the weight specifications of any of the products you’re selling. Well guess what he didn't like that either and hung up on me. This is not a review of the luggage but a review of that incompetent manager and terrible customer service. Call a different Samsonite store because the manager of this location will not be able to help you if you have specific questions.
-
May 2023 by Hazel Velasquez
Great variety of merchandise!
-
March 2023 by Justin Kimberlake
Couple of years ago, i was looking for womens carry luggage for my wife. I told staff that and he told me there is no such thing as womens luggage. He was giving woke lectures. I was there for luggage, not wokism.
-
January 2023 by francis bresnahan
little expensive, but the customer service is well done.
-
January 2023 by Lisa H.
I love Samsonite, especially their awesome warranty! I've dropped off bags here and there over the years and it was always a hassle free experience, with amazingly quick turnarounds (like I'll get my luggage back, all fixed up, within a week)! I would like to make a special recognition for Chris, he is the hardest working man there! I was in the store this past Saturday and it was really busy. Chris still was very courteous and friendly and was able to multitask like a superhero. He was ringing up customers and also helping the people needing repairs filling out their repair tickets. He was patient and professional, Samsonite is very lucky to have such an awesome and knowledgeable employee!
-
December 2022 by Moustafa Ibrahim
Great bags ,expensive though worth it
-
September 2022 by MT
I was ready to buy couple suit cases and a backpack but 1/14 sales person around 1:00pm did not acknowledge anything. Just standing still as she was the mannequin. Lost my business!!
-
July 2022 by Sergio Z.
My wife and I enjoy Samsonite very much our first Samsonite was we were New Orleans and coming from our cruise that one of our luggage broke we need a new luggage the we went the Outlet at the Riverwalk in New Orleans. Then we to the Cidital to the Samsonite to buy and other Samsonite luggage the sale person was nice and helpful find the same luggage we brought in New Orleans.