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December 2023 by Tracy K.
My friend and I came here a day after Black Friday to stop for deals. I wanted to get shoes for my mom because the sales here were good. My friend held my shoes in a box for me as I was looking for more shoes. All of a sudden a rude employee came over and attempted to snatch the shoes from my friend's hand while saying, "If you don't want these shoes, I will take them from you." My friend replied that we wanted these shoes. The rude employee continued to forcibly take those shoes saying that she will take them. My friend let go and the employee proceeded with walking off with them. We both looked at the employee confused as we said we wanted those shoes and asked why she wanted to take them. The employee responded to my friend with, "Well what about those shoes in your bag?" My friend showed the employee her bag and replied with, "shoes? You mean more bags?" The employee rolled her eyes and handed the shoes back to her. Friend replied with, "Girl, don't come at me like that." The employee replied with, "Don't girl me", rolled her eyes and stormed off. Every customer had bags. My friend was the only target. We asked to speak with a manager. The cashier said a female's name and told the male employee who came over to get the manager. The male employee did not get the manager and asked us if we have any questions. My friend and I told him the incident. He told us he did not see the incident, and disregarded with what my friend said saying that it's not a "snatch", it's how we were "trained". I told the male employee that his colleague was being very openly racist and this was discriminatory behavior. This employee disregarded what I said as well and didn't see it like that even though he said multiple times that he was not there to see the incident. Manager was still no where to be found and the employees never attempted to get the manager after this. The manager must've been the racist employee who aggressively confronted my friend or there was no manager working at the time . This was the worst customer service I have ever seen in my life. Beware of the white female employee in her late 40s early 50s. She confronted my friend so aggressively and I'm sure she has done it to other customers too. The other employee was extremely rude to us. It's. A shame that this is the environment of this store. Puma needs to train their employees better especially teaching them how to provide customer service. We will not be shopping with puma in the future.
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November 2023 by BigAl
Always have good deals and prices are much better than Nike
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November 2023 by Adrienne Smith-Guerrero
Clean store, friendly staff. Find a pair of shoes.
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October 2023 by Frankie Vivas
Walked in and was greeted immediately. Customer service 5 ?Didnt have to go look for help like the Tejon puma store.I will definitely come back.
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July 2023 by Franklin M.
I was looking for some royal blue sneakers to wear to the Dodgers games and this store had exactly what I wanted. The blue suede shoes were 50 bucks which I thought was a good price for the look and quality.
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July 2023 by Alheli Juarez
Well organized. When we asked for help, it was easily available. Lots of inventory.
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March 2023 by Albert
Your shoes are terrible!!! My fumo’s can’t even fit in them ???
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March 2023 by Gonzalo
Went there looking for some TMC RSX they didn't have them so I got me a pair of TMC Ralph Sampson, great store by the way.
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March 2023 by Mary Jude
Haven't seen the all shoes but so far I liked it
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January 2023 by Ace Kim
Good quality, the best price
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December 2022 by Fredy Acosta
Staff is always there to help you find what you are looking for. Too bad their shoe quality has gone down the drain.
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November 2022 by Amo C.A
The store is big, I saw many low prices today in all shoes and clothes.
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October 2022 by Philip C. Ott
What a great shop. A Puma snap back cap normally costs between $30.00 and $40.00. I purchased 2 caps (flat brim, very hard to find now) and a 6 pack of black Puma logo crew socks, all for under $40.00, including tax! Good thing they did not have golf shoes as well. Great value, very helpful staff. Can’t wait to return.??
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September 2022 by Gina B.
HORRIBLE SERVICE! I would not recommend this store to anyone. The store was filthy! There was clothes on the floor and open shoe boxes everywhere! Not to mention that all the employees were too busy being on their cellphone and didn't acknowledge their customers. Cesar, their shift manager did not seem to care for his customers as he showed no care towards the situation.
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