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April 2023 by J P
They have had my torch , Since before christmas It's february.......? Also it says on their website if they have to fix a torch More than 4 or 5 times they just replace, my tourch has been with them for fixing 5 times now???
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December 2022 by Joseph Paragone
They absolutely make the top of the line torches, And they 100% stand behind them They offer a lifetime no proof warranty they're amazing....
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November 2021 by Susan Smiddy
Purchased a vector lighter from a local shop. A few days later tried to add fuel to the lighter and it squirted all around the filler and could not successfully fuel it. Returned it to the shop, they tried to fill it and could not! Would not replace it! It’s defective! They told me it’s missing an O-ring!
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October 2020 by Susan T.
I ordered 2 lighters only one worked and Vector would not replace. They only want to repair (send back unrepaired again) which earns them money each time on the bogus postage they charge. They do not honor their product and the customer service is deplorable at best. BUYER BEWARE!
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October 2019 by Peace of Catonsville
if you are a retailer beware!! if you take a torch for warranty to help the customer, the customer will have to wait weeks for a return. We can't make on the spot returns for the customer anymore. We use to be able to swap out the torches on the spot. I've been doing business with them for years. They have changed. They have become a horrible company. Never doing business with them again - better products out there for better prices and better service.
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June 2019 by Audrey Bryan
That is not possible with the people who make promises and then don't keep them.
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January 2019 by Emily Vinikoor
Worst customer service I have ever received. I’m still speechless about how terribly they handled my situation. I would never recommend this company to anybody, and I will never purchase something again from this company. If I could give negative stars, I would.
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November 2018 by Stephen LaRochelle
Did have great things to say about them until my second warranty repair where I recieved a different color torch than I sent in. Have been trying to contact them by email to figure out why I wasn't contacted they were doing so when they have all of my information. It has been over 3 weeks now and not a word or reply but when I thanked them for my last repair i got a reply. Very shotty customer service great torches when they work.
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October 2018 by Brien Tapley
Vector is an amazing company! I sent in my lighter for warranty but they said my lighter was too old and the warranty was only for 5 years which is not valid now. Andrew Tam contacted me and offered to sale me a new lighter for a discount. Thank You!!!!! Andrew was a Stand up guy and even looked at my lighter to see if maybe they had parts by chance. Andrew, thank you for going the extra mile!!!!! Not sure if they still give stars or not. If they do (5 Stars)
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September 2017 by Ryne Skarr
They Always are helpful and get ur products back to u in almost if not mint condition, as if u never had a problem with. It. People are Always friendly and punctual.