Cal-Royal Products, Inc.

Hardware Stores
Hours: Cal-Royal Products, Inc. is a business known for its strong focus on customer service and quality products. Customers appreciate the helpfulness and professionalism of their staff, especially team members like Jerald, Chester, and Anna, who are frequently praised for their knowledge, responsiveness, and willingness to assist. Many reviews highlight how Jerald goes above and beyond, providing excellent technical support, following up on warranty issues, and making interactions smooth and positive. Customers have noted that he is knowledgeable, respectful, and a true asset to the company, often compared to multiple staff members for his dedication. Chester and Anna are also recognized for their helpful and friendly service, quickly identifying parts and ensuring customer needs are met efficiently. The staff’s ability to handle warranty questions, technical support, and product identification creates a trustworthy experience for clients, from handymen to store owners. Despite some past complaints about customer service, recent reviews show a significant improvement, emphasizing the company's commitment to excellent, old-fashioned service. Customers also value the availability of products, quickness at will-call, and dependable support for their projects. Overall, Cal-Royal Products, Inc. is seen as a reliable supplier that combines good product selection with attentive, professional customer service, making it a preferred choice for hardware needs.

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1. Commerce, California