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March 2023 by tony xtreme
If I could give zero stars to the service they do?... For sure I'll do, the bank was empty, 10 minutes or less for the transaction that suppose I go there because I have an account with the bank, but they took at about half hour or more for nothing, cause the cashier have no clue how to do that procedure and asked to the manager ( an old lady that had no clue either) the cashier went and go back at about 2 times just to let me know they can't? I think they just don't care about to solve the client needs.honestly I'm mad because my mom is sick and needed to buy some meds.?
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February 2023 by Frank B
4 employees, 2 cuddling in the back, 1 with the maintenance workers gossiping and 1 teller chatting with another person like no one is standing waiting for help. Terrible service
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July 2022 by jay lee
This is the worst of the worst. They tried to steal a few dollars from my account and refused to reverse the charge. I was on the phone with them over 4 hours and no one wanted to fix the error they made. I finally visited a commerce ,ca branch and met Crystal, relationship banker. She took the time to listen and took an action to resolve all my issues. I would not recommend bank of the west to anyone. But if you are banking with them and have issues, Crystal will be there to fight for you.
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November 2021 by Robert Rowe
Please update your website. It says your open on Saturday from9-12. Nope not open
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June 2021 by Stephanie C.
I've never been inside my experience is more with the atm . The first time I went my money got stuck and had to wait a couple of days so it could be deposited into my account and a couple days ago I went again but this time my card got stuck so now I have to wait 7-10 days to get a new one
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January 2021 by Kathy Mujica
Always greeted with such friendly customers service. I’m always in and out in no time.
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August 2020 by Eduardo S.
Best customer service assistance ever!!! The staff at this bank of the west are one of the greatest teller assistants ever! They are very knowledgeable, informative and helpful.
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January 2020 by Susan Smith
I've had nothing but excellant service at this bank. They have bent over backwards to help me. I have dealt with them for years. I have never had a problem.
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October 2019 by calvin H
The whole bank just open one window.
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September 2019 by Henry W.
Poor customer service, incompetent people. Made several calls asking to speak to their manager and was told she's not around. Left my cell number, to this day not a single call. Open your bank account elsewhere!
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May 2019 by Miracle Jackson
The people are illiterate don't waste your time
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May 2019 by J L
This is the worst Bank of the West I've ever been too! Completely the worst customer service !! I'm not to ever leave bad reviews but this is how bad it was.. the last made me wait 3 days for statements and other important documents that she could have given me the same day. I went to another Bank of the West and they gave me everything I needed within minutes ! Also she charged me for one piece of paper $5...i got it for free at another location
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August 2018 by Susan S.
I think these people are the finest. They have helped me so many times. They are very pleasant to deal with. This branch is the best Bank of The West ever. I have opened accounts, done deposits, etc. and have always had the best customer service. Unfortuantely, I don't know what happened with the review before me, but I've had just the opposite experience. They are my favorite "go to" bank. They have always been very professional with me and just outstanding in customer service.
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May 2018 by Criss V.
Don't get me wrong, I don't often come to this branch, I have business account but I hate to come when Eva is not in, the other employees have very much lack of information on the bank services, very poor customer service skills on how to treat a customer they should get more training at least, I was sitting there for a while waiting for a clerk to take care of my banking needs, I needed to open a new account and this ladies were just chit chatting it was about closing time 4:56pm when one comes and tell me I would have to come back tomorrow because there isn't enough time and I she can't help me with any business account.....couldn't they tell me that since the beginning so wouldn't be waiting my time and perhaps go to a different branch or bank that can fulfill my banking needs. Very disappointed !!!!
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June 2017 by ninoperdido33
The worse bank service, 4 tellers, 1 helping the customers, 20 minutes for a transaction!!!
