September 2021 by Leslie R.
I haven't shopped with AE in a while and when I came in on Saturday I couldn't help but noticed how awesome the staff was. Annie was super helpful and made my overall experience a great one. I am super happy with my purchases
August 2021 by Monica Catalan
O STARS FOR THIS STORE!I had a horrible experience at the American Eagle & Aerie Outlet at the Citadel Outlet Mall. I was there for an exchange, but the associates refused to help me. I mentioned that I had recently opened a credit card, but I had not received it. 2 associates refused to look up my account. One of them simply approached the register and said she couldn't do anything. I asked to look up my account with social and ID.She refused, turned her back on me and continued folding clothes instead of trying to resolve the issue or at least "pretend". I am very unsatisfied with the lack of customer service in this store. Not to mention I was going to purchase more items. I will not be returning to this store. I am also thinking of closing my credit account as soon as I can.I had to drive to the A&E over at the Outlets of Orange. They were able to help me! Store manager was shadowing the associate the whole time to process the exchange. Props to them. Made me feel welcomed, friendly staff and neat store. Unlike this this store!
August 2021 by holaaa Gabby
Jeans I saw in sale Saud 29.99 and cashier said 39.99 because I tried on the jeans and tag fell of and couldn't find it ? but when she rang it up the jeans said unavailable so strange
July 2021 by Hiram Salcedo
The prices are affordable , the employees are very professional .
June 2021 by Cristal M.
I went in and it was really clean environment. I Received great customer service here by an associate named Katie who went out her way to help me find my online shopping list, in the store. She was very nice and friendly and knew around the store made it an easy and quick shopping experience ! Definitely my new favorite location, check out was fast.
May 2021 by Kimberly Perez
This was my first time shopping at Aerie. I was interested in the sales since they aren't affordable normally priced. I picked up 2 bralettes and 1 bra for $60. About what I would pay at PINK. But these feel so much better. I have to find some way to pay for these regular price or go elsewhere. The staff was extremely nice and even more helpful. The best service I've had while trying on clothes. They will literally bring you another size, style or color if requested. I hate how much I loved it!
April 2021 by universal Power
Super,as for recently are open back at 3/4 of full capacity, the great stuff couldn't wait any longer, on top of it,the clearance makes it even more exciting
April 2021 by ROBERTO B. ALVAREZ
Very Good things for teens
April 2021 by Laura Aguilar
Very bad customer service from Julissa today, very unprofessional.
March 2021 by Jennifer Barnett
Long line but worth the wait
March 2021 by Serena S.
Fully stocked clean store, great deals, great staff, especially Carlos and my girl Daniella!! Thanks guys!
March 2021 by Beatriz G.
Love this location! The staff is always available and willing to help. Kimberly is an associate who is amazing! She is super helpful and always ready to answer any questions. The team leader Mel is just as sweet and super friendly as well. Ive been to other aerie locations-but come back here always because the product is better (more options) and the vibe is welcoming always.
March 2021 by Melina G.
So went today on a Saturday and lord it was busy but Kimberly was super helpful and patient .. she helped get my size on everything Thank you so much for your kindness and patience fellow Scorpio.
December 2020 by Rafael Ernesto
Black Friday !!!!- On our way to shop for the best deals of the year, we decided to go too citadel outlets too get some quick shopping done. Citadel was very filled with lines everywhere and a large amount of people. Our hopes were low as our desire of women swimsuits was being devastated. Different malls and nobody had any. AEO & Aerie were our last hope as were forming line we politely asked a store associate if they had any swimsuits, she proceeded to go check and brought back some recasting news saying they might not have some. As we still waited in line, a store manager came upon us saying they might have some swimsuits in the back. This manager name was MARIA ELENA. Also know as Mel. She allowed us too go inside Aerie without making line as lines were separate from AEO. She proceeded too explain briefly too look online for the swimsuits we desired and she would lovely check in the boxes in the back if they had any. This store manager was polite from the start to the end. Her customer service skills were incredible and she was the definition of a great employee and definitely a person too look up too. She went to the back after we proceed to show her our desires. As we waited and looked around. 20 minutes later she came out with everything we expected and more. She gave us different options and explained everything Amazingly. Never in my life have I ever had an experience where the store manager took time out of what she/he is doing especially on Black Friday just too make our days better. She definitely deserves too be brought up too management for her great efforts and dedication of her job. I want too thank MARIA ELENA for everything and for putting a smile into my girlfriends face. Thank you AEO for the great experience.
December 2020 by Sylvia Oliva
Not a very good sale for Black Friday weekend. Needed a gift card and Manager helped me without waiting in long checkout line.