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December 2023 by Shirley C
Process to order is extremely cumbersome. Repetitive and time-consuming. Verification process is overkill. Every single time you need to verify your address even if they spoke to you five minutes ago. Different departments within the company have a part in the process and you are having to wait or being contacted again while they go through their process. Process needs to be streamlined. I understand verification is needed, but the amount of verification is overkill.Would request that they don’t repeat themselves over and over and over again.
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December 2023 by Leyla Kabban
I had the misfortune of having to use this incompetent pharmacy. My medication was always delayed and now, a year later, they send me a bill for almost $3500. No information as to what they were billing for or the date of service. They are threatening collections for their incompetence. I checked with my insurance and my insurance was NEVER BILLED!!!! My medication was approved 100 percent by my insurance prior to placing my first order and every order since. Does anyone know where and how I can file a complaint about this pharmacy? Thank you.
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August 2023 by Monica Poyourow
I’m so SICKEN TIRED of dealing with Acaria. They are the worst of the worst. My blood pressure is through the roof every time I talk to them. No one knows what they’re doing. Medication is constantly late. My 2 kids need to be on this special meds daily and they are not getting it. HealthNet needs to stop contracting with them. They’re so terrible and they don’t care.
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December 2022 by Jim Hopkinson
This pharmacy is terrible every month I spend hours on the phone, multiple calls to get my prescription. I would go elsewhere but this is the ony pharmacy my insurance accepts.
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November 2022 by Patti McCarthy
Can I give zero stars? Unfortunately Acaria is the only specialty pharmacy my insurance(#healthnet) contracts with. I've been dealing with Acaria 4 1/2 years now. The only time they ever got it right without a major hassle each time was the first time. Every SINGLE time since then, because of their incompetence, I have received my medication late which pushes my medication schedule later. 4 years ago my medication was due early August. Now it's scheduled in October.Each time there is a new problem (refusal to send it to my house even they had been doing that for 2 years, the constant lying about receiving faxes from my doctor in spite of my doctor's office saying they received confirmation, trying to overcharge me by $200,..the list is endless). However, in spite of having authorization for 2 doses given to them at the beginning of the year, they can never find it. This happens every time. Each time they tell me they will call me. They RARELY call me with any updates.This last time I called 9/2 for a 10/7 due date. I was initially told again there was no auth. I made the rep look for it. He found it eventually, then told me it was too early to order. I had to wait till 9/27. He PROMISED me that when I called again, I would not have to go through all the hoops again. I called on 9/27. Rep can't find the authorization. I said I had absolutely no confidence it would arrive on time. Rep said she will mark it urgent for their insurance verification department. Three days later, after I called again, then they took care of it while I was on hold. I guess their definition of urgent is different than the rest of us. I was told on 9/30 it was good to go and would be mailed to me to receive by 10/4. I still didn't get it 10/6. I called again. Because it was now a new month, they had to get insurance verification again!! But they did not think to call me and tell me this. My medication would still be there if I hadn't called again. And it showed up late again.I don't know what it's going to take to get my insurance to stop contracting with them. They are well aware of the situation.
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October 2022 by Alex De Moraes
Called to request approval of information. Needed My NPI even though I had all the patient information, my DEA, License number and the prescription number. Asked to speak with a supervisor which was intially refused. Put on hold 11 min then tols Supervisor on another call. The person on the phone has someone in the background guiding her in what to say. Asked for supervisor name but they refused. I had to demand the name and was told it was Mary Jane. Horrible Service. The only way I can vote on their customer service skills is to take my prescription to another location which I will. I will not support this company again.
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July 2022 by John Bailey
I have edited my review and added 2 stars! It took 7 months for this company to make since to me! Im sorry that im not sure, but I believe her name was Eileen that firgured it out for me . Thank you! talk to you in a year..
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March 2022 by Bea Walker
Worst Pharmacy ever. It has been nearly 2 weeks since they received my specialty prescription and it has still not been filled. At first they said my insurance was terminated. It wasn't. Then they said my ID was invalid. It wasn't. A week and a half later they finally figured out it was covered and said it could be ready in a couple of days to send to my doctor for infusion. According to a call to my insurance company my copay is $10. They are charging $22.50. When asked why they said they would check and someone would call me about that within 2 days. I still don't have my prescription after numerous calls to my insurance company, my provider and to Acaria. This is the worst pharmacy ever. DO NOT USE THEM. YOU WILL BE SORRY!
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February 2022 by Susan Proulx
I’m completely disappointed with Acaria Pharmacy. If I could I’d give them zero stars. It has taken more than 4 months. Over this period of time, I spoke to 16 different people, I spent hours on phone calls,, as did my doctor’s office, only after making daily phone calls to have them tell me they will deliver my medication 4 days late. It has been a total nightmare. I have called them on my lunch break while working in the ICU only to be irritated by their run around. They have told me they will call me back several times, but that has never been the case. One rep will tell me one thing and the next would completely contradict that person. It has been maddening. It has been very unprofessional to have the person I am speaking to telling her children to be quiet while speaking to me and this is after long periods of waiting to actually have someone pick up the phone. It was frustrating to try to voice my concerns with Acaria personal that obviously English was not their first language. I’m dreading to have to go through this again when my medication comes time to be refilled again. The time I did speak to a supervisor her response was this is a different time. With people working from home. I’m working the front lines in the ICU, I could tell her a thing or two about difficult. I understand about being under staffed, overwhelmed, over-worked, however, I getting my job done.
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December 2021 by Edward Altamirano
When I called to set up my pharmacy delivery, I could hear a rooster in the background. No kidding! I could hear a bunch of noise in the background and the phone call was noisy as hell. HealthNet’s answer to lower drug prices.
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September 2021 by Anonymous Anonymous
Took me over 3 weeks and multiple calls to get my medication. It’s something I take every 6 months. Stories for delays changed often. Usually claimed they didn’t have authorization, even though they did have one on file for 2 doses back in March. My MD office faxed this March Authorization to them three times. On September 20th, they claimed that they did have authorization but blamed my insurance saying enrollment is not verified and promised they would place an urgent call to my insurance and get back to me 24-48 hours later. They didn’t. I called my insurance and they tell me they never got that call but on 9/16th they did confirm enrollment and accuracy for all the information with Acaria.They also told my insurance rep that they were waiting on authorization ( even though I was told they finally have it). Rep told them about the March authorization for 2 doses.Today when I called I got the same story, no authorization. Took an hour but finally got it set for delivery.What’s really terrible is that I went through this 6 months ago. They continued to drop the ball and my dose was late. Last year Acaria was great. This year it was a stressful nightmare working with them. And I feel positive that I still wouldn’t have it if I hadn’t been the one diligently trying to get my meds.
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August 2021 by L CMc (Lu)
I really really really appreciate The Acariahealth Pharmacy for their Professionalism and their Compassion. This group of Pharmacists are very thorough in what they are doing. I am going through Acariahealth Pharmacy for some treatments prescribed by my Gastroenterologist.At first I was scared to switch to this Pharmacy from the Wal Mart Pharmacy , it was scary to me.They are a different kind of Pharmacy than your every day,"Run-of-the Mill" Pharmacy.They are very caring, they are reassuring, any questions I had or have, they will answer as many questions as you may have and they don't get frustrated, they take the time to go over instructions for your medications with you. I don't even have to go to the pharmacy to pick up the meds, THEY DELIVER THEM TO MY HOME!!!I don't think it gets any better than that. Overall the Staff are awesome and Thorough, the business they run, Very Professional & Compassionate.On a scale of 1~100, I'd have to give them the MAX.Simply on Caring,for starters!You won't be sorry you came here.
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July 2021 by Amanda Tran
I would give zero stars if I could. I do not like posting bad reviews, but since some people's lives depend on their medication, I need to warn others. I do NOT trust this place to receive my medication in a timely manner. The pharmacy sent me a defected medication dispenser and was not able to replace my medication. I missed my dose by 2.5 weeks. I called 2x a day for 2.5 weeks and even spoke to 11 representatives in one week (spent 1-2 hours on hold each time on the phone) and no one was able to resolve my issue. I eventually called the manufacturer and within 5 minutes, they found the issue on Acaria's part! The manufacturer reported that Acaria used their voucher to replace my medication, but then deleted the voucher(?!?!)...so my medication could not be replaced. The manufacturer then had to reached out to Acaria to show Acaria how to properly submit the voucher, and I was able to replace my medication. In addition to the incompetent representatives, this pharmacy is really outdated. Everything must be done over the phone, which is incredibly inconvenient. Prepare to be on hold for awhile. Also, during the calls, there are some weird/loud noises in the background making it difficult to hear the representatives. Overall, I do not recommend Acaria and will avoid this pharmacy.
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March 2021 by Robin King
The customer service has really gotten bad this past year. It's not only with not receiving vital immune medicine on time causing me to miss doses. I was not notified my medication delivery was going to be delayed 2 more days after already being 5 days late until the same promised delivery day. I tried ordering 1 week prior to my last dose and never got a call back so I had to call 2 more times. Some of the representatives have had loud children in the back ground causing difficulty to hear them. I'm extremely frustrated with Acaria and will ask my insurance company to use a more reliable pharmacy.
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November 2020 by L CMc
I really really really appreciate The Acariahealth Pharmacy for their Professionalism and their Compassion. This group of Pharmacists are very thorough in what they are doing. I am going through Acariahealth Pharmacy for some treatments prescribed by my Gastroenterologist.At first I was scared to switch to this Pharmacy from the Wal Mart Pharmacy , it was scary to me.They are a different kind of Pharmacy than your every day,"Run-of-the Mill" Pharmacy.They are very caring, they are reassuring, any questions I had or have, they will answer as many questions as you may have and they don't get frustrated, they take the time to go over instructions for your medications with you. I don't even have to go to the pharmacy to pick up the meds, THEY DELIVER THEM TO MY HOME!!!I don't think it gets any better than that. Overall the Staff are awesome and Thorough, the business they run, Very Professional & Compassionate.On a scale of 1~100, I'd have to give them the MAX.Simply on Caring,for starters!You won't be sorry you came here.
